Professional & Relaible Customer Service Tech.

Jolene Gerhree Perez

Objective

Seeking a secure position with a promising company where I can offer my expertise, experience and strong communication skills with the opportunity for growth and advancement.

Qualifications and Strengths

Basic computer skills i.e. Microsoft Windows and Word, typing, and ten key. Strong communication and customer service skills. Performs well in stressful environments, dependable, ability to learn new methods quickly and accurately. Business machines knowledge- copier and fax.

Employment

09/2009- 11/2010 IGO Inc. Scottsdale, AZ

Product/Technical support

Received and managed 150+ calls and emails daily, assisted customers with locating power solutions for their laptops and mobile devices, provided technical support for warranty/damage claims, answered common questions and researched devices for compatibility based on voltage and wattage. Utilization of internal database programs for research and support. Assisted Coworkers as needed, while providing quality customer service.

03/2008-11/2008 Tsys Acquiring Solutions Tempe, AZ

Client support/Technical support

Assisted bank representatives in verifying and setting up new merchant accounts, facilitated and directed communication to assigned clients using appropriate media.

Responsible for overall technical support for point of sales machines. Cross referenced daily credit and debit card transactions from merchant’s accounts against Tsys Acquiring solutions database, while building and maintaining long term relationships with clients and merchants.

02/2005-09/2007 UHAUL (AMERCO) Phoenix, AZ CUSTOMER SVC/ RES. AGENT

Accepted inbound calls for a high call volume center, assisted customers with moving help needs such as securing reservations, complaints, breakdowns, and common questions. Primary trainer for new agents, assisted major companies setup corporate accounts. Data entry and ten key, utilization of computer, and various internal programs. Assisted coworkers as needed, while maintaining 100% quality customer service.

Education

03/2008-05/2008 Rio Salado Community College Tempe, AZ

History and functions of the credit card industry.

Credit card services

Terminal communication procedures.

Credit card processing.

12/2000-12/2001 PHOENIX COLLEGE/EARN ALLIANCE Phoenix, AZ Introduction to computers, typing, ten key and general equivalency diploma.

References

Promptly available upon request.

3152 N. 38th St. Phoenix, AZ 85018

Cell 602-***-**** MSG 602-***-****

E-mail ************@*****.***

Contact this candidate