Customer Service Engineer

Dan Haggard

*** ****** ***** *****, ************, TN. 38017, 901-***-**** Home, **********@*********.***

Objective

Seeking a technical, research or laboratory position using my skills and experience in an innovative environment.

Experience

Air Lab Manager, Parker Hannifin RACOR Division, Holly Springs, MS

October, 2002 – present

• Managed a three-person Air Filtration Laboratory performing testing for production, new product development and R&D for diesel engine air filters.

• Specified and purchased over $2 million worth of state-of-the-art test equipment for air flow measurement, particle counting and calibration.

• Served as leader of a High-Performance Work Team with an adjoining fuel filtration laboratory to implement a web-based laboratory information management system. This provides worldwide lab data sharing for sales personnel and sister divisions.

• Supervised and managed warranty return air filter evaluation for the division customer service department.

Senior Engineer, SPX Filtran, Des Plaines, IL and Stillwater, OK

April, 1997 – Oct., 2002

• Responsible for implementing and scheduling testing programs for the development of automatic transmission filters for Tier 1 original equipment applications for Ford, GM, Saturn, Chrysler and Toyota.

• Developed specific needlepunched felt filter substrate for transmission applications to meet automotive cold weather start conditions.

• Conducted presentations for automotive filtration and fluid cleanliness for original equipment customers.

• Served on the SAE Automatic Transmission Standards Committee.

Project Engineer, Purolator Products, Tulsa, OK and Fayetteville, NC

1990 – 1997

• Qualified more than a dozen automotive air filters to meet Ford performance requirements following the granting of the Tier 1 account for automotive filters.

• Applied for and granted three patents for air and liquid filtration.

Education

University of Oklahoma, BS Environmental Science, 1974

Skills

Computer Windows 7, Excel, Word. Project Management, Troubleshooting/Root Cause Analysis

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