Customer Service Sales

Delta C. Mercado

347-***-**** • ************@*******.***

Education

Nyack College Manhattan Campus

Anticipated Graduation: May 2015

Bachelors of Science

Major/ Concentration: Childhood Education / English

Summary Qualifications

I'm attentive and strong-minded, and always punctual. I have good written, verbal presentation skills, interpersonal, and organizational skills. I’m able to get along well with co-workers and accept supervision. I believe in team effort and that we should all encourage one another as well as check for understanding.

Professional Experience

Sales Associate

Rickys NYC New York, NY

June 2012 – Present

• Ensure that all customers feel welcome in our stores

• Provide courteous, helpful customer service throughout the store at all times, including the sales floor and the cash wrap

• Determine customer needs by interacting with them, asking questions and providing suggestions and alternatives

• Communicate effectively with customers about merchandise selection and specific product information

• Effectively introduce and suggest participation to EVERY customer in our CRM 'Preferred Customer' Program

• Communicate effectively with managers to ensure a superior store environment

• Coordinate efforts with other employees to ensure all customers receive exceptional service throughout the store

• Maintain store standards for merchandise presentation, cleanliness and safety

• Complete orientation and participate in all scheduled training events as required

• Complete register training as required; maintain accurate cash and credit systems

• Complete loss prevention training and meet expectations for loss prevention daily

Co-op Student / Office Duties

Performance Conservatory Bronx NY

Dec 2007 – Jan 2010

• Distributed Mail

• Clerical

• Welcome visitors /answering calls

• Copy Requests

• Filing

• Answer Telephone

Student Library Assistant

Nyack College Manhattan Campus New York, NY

Feb 2011 – May 2011/ July 2011– August 2011/ Feb 2012 – April 2012

• Answer questions in person and by telephone

• Clerical and professional duties

• Assist with reserves, inventory, and circulation

• Check in/out books, DVD’s, laptop, cd’s, or headphones

4th Grade Math Tutor

Bronx, New York

March – April 2012

Volunteer Experience

Sales Associate

DJ Press Play Productions (various locations in NY)

Jan 2007 – Sept 2010

Event Coordinator

The Rehab Coffee House Event Bronx, NY

Feb 2007 – July 2010

SKILLS

Attentive and reliable, Fluent in both English and Spanish with ability to translate, Proficient with Microsoft Word, PowerPoint, Outlook, Intermediate in Excel, Windows, and Internet.

Contact this candidate