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Customer Service Sales

Harrison, NY, 10528
10-15 /hr
August 05, 2012

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Delta C. Mercado

347-***-**** •


Nyack College Manhattan Campus

Anticipated Graduation: May 2015

Bachelors of Science

Major/ Concentration: Childhood Education / English

Summary Qualifications

I'm attentive and strong-minded, and always punctual. I have good written, verbal presentation skills, interpersonal, and organizational skills. I’m able to get along well with co-workers and accept supervision. I believe in team effort and that we should all encourage one another as well as check for understanding.

Professional Experience

Sales Associate

Rickys NYC New York, NY

June 2012 – Present

• Ensure that all customers feel welcome in our stores

• Provide courteous, helpful customer service throughout the store at all times, including the sales floor and the cash wrap

• Determine customer needs by interacting with them, asking questions and providing suggestions and alternatives

• Communicate effectively with customers about merchandise selection and specific product information

• Effectively introduce and suggest participation to EVERY customer in our CRM 'Preferred Customer' Program

• Communicate effectively with managers to ensure a superior store environment

• Coordinate efforts with other employees to ensure all customers receive exceptional service throughout the store

• Maintain store standards for merchandise presentation, cleanliness and safety

• Complete orientation and participate in all scheduled training events as required

• Complete register training as required; maintain accurate cash and credit systems

• Complete loss prevention training and meet expectations for loss prevention daily

Co-op Student / Office Duties

Performance Conservatory Bronx NY

Dec 2007 – Jan 2010

• Distributed Mail

• Clerical

• Welcome visitors /answering calls

• Copy Requests

• Filing

• Answer Telephone

Student Library Assistant

Nyack College Manhattan Campus New York, NY

Feb 2011 – May 2011/ July 2011– August 2011/ Feb 2012 – April 2012

• Answer questions in person and by telephone

• Clerical and professional duties

• Assist with reserves, inventory, and circulation

• Check in/out books, DVD’s, laptop, cd’s, or headphones

4th Grade Math Tutor

Bronx, New York

March – April 2012

Volunteer Experience

Sales Associate

DJ Press Play Productions (various locations in NY)

Jan 2007 – Sept 2010

Event Coordinator

The Rehab Coffee House Event Bronx, NY

Feb 2007 – July 2010


Attentive and reliable, Fluent in both English and Spanish with ability to translate, Proficient with Microsoft Word, PowerPoint, Outlook, Intermediate in Excel, Windows, and Internet.

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