**** ******* ***.

Bronx, NY ***** Home 347-***-****

Cell 646-***-****

E-mail e2ptp0@r.postjobfree.com

Timothy Torain

Skills Computer literate, Detailed knowledge of most office machines. Excellent verbal and written communication skills, Superior customer service skills. Excellent Administrative support skills, Detail-oriented.

Work experience 11/07- Present Pitney Bowes Inc New York, NY

Customer Service Representative

• Responsible for the timely repair and maintenance of all equipment within the assigned site.

• Use advanced customer relation and communication skills to ascertain and resolve customer issues.

• Use diagnostic equipment to troubleshoot and diagnose issues concerning proper equipment operation.

10/06-12/06 UPS Bronx, NY

Driver Helper (seasonal)

• Responsible for timely pickup and delivery of various parcels throughout the greater metropolitan area.

• Used handheld inventory device to track and locate parcels and collect proper signatures for receipt of deliveries and pickups.

11/88- 4/04 Xerox Corp New York, NY

Customer Service Engineer

• Responsible for the installation, upgrade, and repair of all equipment within my designated territory.

• Used advanced customer relations and communication skills to ascertain and resolve customer issues via phone, e-mail, and in person.

• Use of laptop computers and diagnostic equipment to trouble shoot and diagnose any and all issues concerning proper equipment operation.

• Upgraded and programmed digital equipment in various customer locations within my assigned territory.

• Created, repaired, and upgraded network systems within office environments.

• Expanded territory and increased revenue through sales of equipment and supplies to new and existing accounts.

• Managed and trained new hires in all aspects of the customer service engineer job.

• Supervised work group for proper inventory controls.

Education 1984 Center For Media Arts New York, NY

Certified Electronic Repair Technician

1982 Armstrong H.S. Richmond, VA

General Diploma

Other Training Advanced Customer Relations, Advanced Communication Skills, Sexual

Harassment, Inventory Management, Management Skills Training, Computer Network training, A+ Core hardware, Laser safety

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