Quality Assurance Project

Rohith

*********@*****.*** PH: 347-***-****

Objective:

To contribute in a team environment utilizing my proven abilities as a Quality Analyst by working independently and as a team member in designing, developing and implementing innovative quality process and system solutions using new approaches and technology.

Professional Summary:

• Highly qualified Senior Quality Assurance Tester having over 7 years of IT experience in System analysis, Design, Development, Coding, Testing and Implementation, primarily includes Quality Assurance experience in Client/Server and Web based Applications.

• Extensive experience in testing Airways, Finance, Insurance, Telecom and Banking applications.

• Extensive experience with automation tools: HP Quality Center, QTP (Quick Test Pro).

• Proficient in Functional, Negative regression, System Integration (SIT), Acceptance (UAT), Security, Browser compatibility.

• Experience in Water Fall, Agile scrum methodology.

• Great Knowledge on Web applications and Web Portals.

• Estimated UAT effort for individual change item and ensured schedule commitments were met

• Diversified experience in testing Client Server & Web based applications and Solid expertise in automated testing tools like Win Runner

• Scheduled and managed QA/UAT execution activities and Defined, wrote and prepared QA/UAT Test Strategy, Test Plan and Test Scripts

• Very good experience in Manual Testing by using defect management tools like Test Director, Quality Center and Microsoft Excel

• Developed/maintained Test Plans, Test Cases, Black Box, Defect Tracking and Reporting for both Manual and Automated Test environments

• Extensively worked in all 4 phases of Software Development Life Cycle (SDLC)

• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment with resource constraints

• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

Technical Skills:

Operating Systems: Windows 95/98/2000/XP/NT, UNIX

Testing Tools: Win Runner 7.0, Quick Test Pro 6.5/8.x/9.x,Test Director 8.0/7.x,

Mercury Quality Center 9.0, Load Runner8.0/7.8, Rational Test Studio.

Languages: Visual Basic 6.0, C, C++, C#, TSQL, PL/SQL

Databases: Microsoft SQL Server 6.5/7.0/2K, Oracle 9i/10g, MS-Access

Internet Languages: ASP.NET, VB.NET, ASP, HTML, XML, CSS

Modeling Tools: Oracle Data Modeler, Rational Rose, Visio, Clear Case

Project Management Methods: MS Project, Rational Unified Process (RUP), Waterfall, Agile

Bug Tracking Tools: Clear Quest, Remedy

Professional Experience:

ThyssenKrupp Elevators, Frisco/Atlanta, TX/GA July 2009 –Present

Sr.QA Analyst

ThyssenKrupp is one of the largest elevator and escalator companies in the United States, which offer full range of products, and services. Sales Pricing Online Tool (SPOT) is used by the all representatives Of ThyssenKrupp Elevator to configure elevators. The Web-enabled system features a front-end interface, which enables Internet access to different user’s information, forms and other online resources like Administration, Configuration, Pricing, creation of new estimate, and Listings.

Responsibilities:

• Reviewed Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements

• Performed Manual and Automated testing for the test cases using Quick Test Professional

• Used QTP Checkpoints and Regular Expressions for checking web pages, images, texts, and tables

• Divided tests into multiple actions to design more modular and efficient tests

• Extensively used Quality Center for scheduling test and defect tracking

• Developed Test Plans, Test Cases, Test Scripts, Test Strategy, Test Scenarios and Test Reports

• Reported defects using Quality Center and interacted with the development team to resolve any defects/issues

• Managed Requirements, Test Plans, and Test Cases using Quality Center

• Performed Positive and Negative Testing using Data driven tests

• Designed and implemented SQL queries for QA testing and report / data validation

• Performed Integration, Regression, UAT and Database testing

• Mapped and tested XML files

• Prepared status summary reports with details of executed, passed and failed test cases

• Responsible for updating and maintaining Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle

• Created business components in Quality Center using QTP nearly three days ahead of expected delivery date Business Process Testing.

• Conducted Functionality testing during various phases of the application using QTP.

• Prepared QA Sign off Document based on the Test Plan approved by Project Manager, Developers and QA Manager

• Worked closely with the QA Manager and QA Lead to discuss/decide major activities, scopes and milestones in the QA life cycle

• Prepared Requirements Traceability Matrix

• Organized weekly Project status and Task Review meetings

Environment: Rational Rose, Requisite Pro, UML, Agile, Windows, Java, J2EE, JavaScript, Oracle, MS Visio, Clear Quest, Clear Case, RAD, Quality Center, Agile, Quick Test Pro, WinRunner, Test Director , LoadRunner, Test Director, UNIX.

Esurance, Brea, CA June 2007- June 2009

QA Analyst

Esurance is leading Auto insurance provider in USA on the internet. Esurance's operations are technology intensive;

customer focused and provides good deal to the customers. Esurance is outstanding in its activities with features like

ability to file a claim online and best quality Customer service. The main objective of this project is to streamline the

payment process through paymentech and introduce PayPal as a method of payment to the customers.

Responsibilities:

• Created the Technical Test Plan in the initial phase and also during change requests

• Writing and Executing the positive and negative test cases based on the functional specification document

• Review the test results executed by team members and storing the results and review reports

• Validated the functional scenarios based on business scenarios

• Involved in all phases of the testing done in Esurance like smoke testing of the builds, Functional, Database, User Acceptance, Integration testing and Regression testing once the deployment is done in the production

• Reviewed the BRD for ambiguity and documented the problems efficiently

• Performed parameterization of the automated test scripts in QTP to check how the application performs against multiple sets of data

• Extensive Documentation Skills for use in Standardization of Testing Procedures and Guidelines

• Responsible for collecting and analyzing the test metrics and then submitting the reports, which kept track of the status and progress of the testing effort

• Expertise in documenting and escalating the issues appropriately

• Created a nightly regression Quick Test script with various checkpoints to confirm the latest build is working correctly

• Thorough understanding in implementation of Agile Scrum methodology

• Managing an Off shore team of 8 members and guiding them through the testing lines.

Environment: Agile Scrum Process, Rational Rose, Enterprise Architect (EA), UML, RUP, MS Visio, Visual Studio.Net 2003, ASP.Net, C#.NET,MS SharePoint, VBScript, CSS, Quality Center, Quick Test Pro, WinRunner, Test Director, LoadRunner, Test Director, HTML, XML, SQL Server, Crystal Reports, TFS, MS Office.

Jackson National Life Insurance, MI Apr 2006-May 2007

Active Information System (AIS)

QA Analyst

This application was used by the field agents of the company to enter the data of prospective customers. The application calculates the amount of insurance required premium, cash value and benefit amount for all the years. In this web site www.jnl.com there are different modules, which I worked on Long-term care. In this system, the registered members can get the details of the long-term care insurance and benefits.

Responsibilities:

• Analyzed user requirements, setup test environment, prepared test strategy and test cases.

• Conducted Requirements walkthrough with the Development, Project Management Team and Testing team.

• Executed Base & Enhancements tests. Tests covered functionality and database verification.

• Tests were planned and managed using Test Director.

• Test Cases were designed based on Requirements in TestDirector.

• Extensively used SQL queries for data validation and backend testing.

• Prioritized and classified bugs. Generated and tracked the defects using Test Director.

• Performed Smoke, Functionality, Integration, System, Regression tests based on Analysis, and understanding of the requirements, non-functional specifications and end-user needs.

• Used Parameterization for using various data to test the application.

• Enhanced scripts by keeping standard, bitmap and database checkpoints using Quick Test Pro.

• Performed Cross-Browser testing on IE and Netscape.

• Used Web Based Change Request System for defect tracking and reporting, also followed up with the development team to verify defect fixes and updated defect status.

• Expertise in Mercury Quality Center (Test Director 8.0) for Scheduling the Test Scripts.

• Designed Performance test scenarios using Load Runner, Performed stress tests, analyzed the results and made appropriate recommendations to improve system performance.

• Conducted Performance testing using Load Runner by inserting transaction points.

• Created various scenarios using Load Runner.

• Produced timely Testing Metrics and Summary Reports for project management and the quality assurance manager throughout testing life cycle for use in gauging testing status and identifying any course corrections needed to ensure adequate coverage and quality.

• Participated in automation scripts Walkthroughs.

• Worked closely with Developers in resolving the issues and understanding the functionality for future reference.

• Involved in Daily Status Meetings and weekly Team Meetings.

Environment: Quick Test Pro 8.0.1, Mercury Quality Center 8.0 (Test Director 8.0), LOAD RUNNER, JSP, Oracle9i, TOAD, Lotus Notes/Domino, VB Script, Internet Explorer 6.0, Netscape Navigator 7.2, Business Objects, Actuate 6.0,E-Star Reports, UNIX, Windows NT.

Tri-County Hospitals, NY Oct 2005-Mar 2006

QA Consultant

Tri-County Memorial Hospitals in north-west New York is a network provider of healthcare services including hospital, primary care, long term, home health, mental health, dental, and chemical dependency services. The application maintains a database containing patient, doctor and employee information. The website uses this information along with other related content to provide online services to the community and network.

Responsibilities:

• Evaluate the requirements for the applications and synthesize the Test plans, Testing Strategies, and Test Cases for the functional and integration testing of the system

• Managing all Phases of testing for assigned components ensuring Test plans and Test cases are completed and met Business requirements

• Worked together the processes and procedures in all phases of the software development life-cycle to improve the communication and reporting with Developers & Management

• Validated data by writing SQL Queries on different Environments

• Created SQL scripts for pre-population of test data to run Manual and Automated test scripts

• Extensively interact with the Developers, Database designers and Business Team to resolve the defects.

• Responsible for Regression testing after bug fixes and system enhancements

• Created scripts to test many different business critical path and complete end-to-end data driven test scripts to do positive / negative login scenarios

• Analyzed failures found through the execution of test scripts

• Designed, Developed, Enhanced and executed automated scripts using QTP

• Created Data Driven Tests to validate the same scenario with different test data

• Compiling results from data validation into individual reports that summarizes pass/fail ratio and the types of failures being discovered

• Exclusively handled the validations of Reports Section, which shows the End output of the System

Environment: Quick Test Pro, Quality Center, Visual Source Safe, XML.

PSI DATA Systems’ Bangalore, India Jan 2004 – Sept 2005

Test Engineer

The main work of project tracking system is to keep track of all project details of organization. It has two modules one is project detail and second one is particular employee detail. If you choose project details it will display all projects. If you choose particular project then it displays all modules of the project. If you choose particular employee details it will ask the employee name, if you supply the employee name it will display age, qualification, date of birth, salary, number of leaves he used, number of leaves remaining etc. the main use of this is we can easily find out number of employees working on a particular module of project, from when they are working and also it is very easy to add, update and delete one employee in particular module of a project.

Responsibilities:

• Involved from the initial stage of putting the Requirements Documents for testability

• Involved in creating Test Resources and Test Strategy for the application

• Developed Test Cases, and Test Procedures, expected results using Test Director and testing of end-to-end scenarios

• Identified the high-risk points and the priorities of the application

• Tested the product for possible security breaches. The scope includes authentication and authorization testing

• Responsible for preparing Test cases, Traceable matrix for different modules

• Performed Black Box testing in entire project

• Involved in complete Software Development Life Cycle (SDLC) in the project

• Regular interaction with the core developers in helping the bug fixes/defects with in deadlines

• Developed positive and negative Test Cases and Test Data for each feature

• Functional Testing included task feature testing, boundary testing, forced error condition testing

• Compatibility Testing included Cross Browser Testing, confirmation of browser security settings

Environment: Oracle, Test Director and Windows NT

Education:

Bachelors in Software Engineering

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