Customer Service Manager

Eric M.J. Black

** **** ***** ****** **. Washington, DC 20011

202-***-**** *******@****.***

EDUCATION

Bachelor of Arts in Communication Studies Concentration: Media & Culture

University of North Carolina Wilmington Professional Writing Certificate

GPA: 3.0 Minor: Information Technology

Personally financed 65% of Education (2006 – 2011)

WORK EXPERIENCE

Math Instructor Wilmington, NC

Family Neighborhood Institute 910-***-****) February 2010- July 2010 Worked as a mentor and tutor at the non-profit, with an emphasis on academics and character building activities to at-risk youth from grades three to five.

Retail Sales Support Associate Wilmington, NC

Banana Republic 910-***-****) September 2008- July 2010 Operated a cash register to complete transactions with 50+ guests daily, while promoting store credit cards to exceed quota and encourage guests to apply for credit using persuasion techniques.

Lot Attendant Wilmington, NC

Stevenson Honda/Acura 910-***-****) August 2007- October 2008 Day-to-day management and organization of approximately 75 vehicles on the lot, supervise and train new employees as well as evaluate the quality of work to report back to lot manager.

SKILLS

• Autonomous

• Oral, written, and group communication

• Customer service oriented

• Interpretation and attention to detail

• Evaluate ideas and presentation

• Professional attitutde

• Write press releases, scripts, and other promotional materials.

• Understand institutional and cultural values

• Positive disposition

• Problem-solving

• Coachable and Trainable

• Organized and analytical

• Create and format documents

• Exhibit creativity and artistic expression

• Intercultural communication

• Willing to relocate

INTERNSHIP

The Melting Pot – International Magazine Fall 2010 Port Elizabeth, South Africa

VOLUNTEER

Sinethemba Children’s Care Center Fall 2010 Port Elizabeth, South Africa

ACTIVITIES

Study Abroad – University of Jyvaskyla Summer 2009 Jyvaskyla, Finland

Study Abroad – Nelson Mandela Metropolitan University Fall 2010 Port Elizabeth, South Africa

UNCW Ralph Bunche Society 2009-2010 Wilmington, NC

AWARDS/HONORS

Gilman Scholarship July 2010

TECHNOLOGY

Operating Systems: Mac, Windows XP, Vista, Windows 7 MS Programs: Excel, Outlook

PowerPoint, Publisher and Word

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