Sales Manager, Sales

*** *** **. ? Taylor, PA ***** ? 570-***-**** ? *********@*******.***

Paul Oustrich

Objective

I’m a hard and independent worker looking for a career with a possibility of advancement. I work currently at Starbucks Coffee Company as a supervisor and have many management and goal oriented jobs that go along with the position. Due to lack of advancement opportunities I am now looking for a job that can grow with me. I have many skills in customer service and management such as computer and data input, partner training, cash handling, customer service and problem solving.

Summary

Currently I am a Shift Supervisor for Starbucks Coffee Company

My current responsibilities include: cash handling, register work, customer service and problem solving, training, and daily scheduling (i.e. Scheduling breaks and lunches, accomplishing daily goals, daily performance reviews)

I have a very good working knowledge of both working with and building computers, along with some basic programming skills. I also have experience with selling products to meet goals. I am a very good problem solver both with a group and independently and have been able to come up with creative and interesting solutions to several work related issues.

I have worked in several retail and customer service jobs.

I have received many good performance reviews and also helped my team at Best Buy reach #1 in the region for Home Theater and Install

[Professional or Personal Characteristics]

Skills and Accomplishments

#1 in Region Home Theater and Install

September 2004

As a senior sales person I and my team managed to reach #1 in the region and #5 in the company for overall sales and customer service in the Home Theatre department. This was a position that we managed to hold on to for 3 months.

Professional Experience

February 04, 2004— September 17, 2007

Best Buy

Dickson City, PA

Senior Sales Associate

My main job was sales and basic support for the home theatre and digital imaging departments. This also included product knowledge, good customer interaction skills, the ability to work as a team, and to meet very strict sales goals. Other aspects to this job include setting up displays and making sure they are in working order, cleaning and organizing paperwork displays and product, tracking and verifying inventory, working with dealers and representatives.

09/17/2009— Current

Starbucks Coffee Company

Moosic, PA

Shift Supervisor

My main job as a supervisor is to maintain and manage the sales floor while also helping customers. This entails scheduling and managing partners, keeping the workplace safe and clean, training and coaching of partners, helping customers and meeting their expiations. I also am the primary cash handler which makes me responsible for the deposits and tills on the sales floor. Lastly I assist the manager with stock and product ordering and product display.

Education

September 1995— May 1999

Bishop Hannan

Scranton, PA

High School Education

General Education, May 2009

May 1999— June 2001

Penn State University

Dunmore, PA

Communications

June 2001— June 2003

Marywood University

Dunmore, PA

Communications – did not have enough credits to graduate

References

Mike Mason – 570-***-****

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