Services Director
Resume:
CHRISTOPHER HUSSMAN
*** ****** *****, *********, ****** 89074
*********@*******.***
PROJECT MANAGEMENT
(Technology)
Operations & Business Management ~ Strategic Planning & Goal Setting
Staff Training & Development ~ Scheduling/Workflow Management ~ Conflict Resolution
Highly Organized & Strong Analytical Abilities ~ Project Development/Implementation
Business Management & Operations ~ Solid Decision-Making Skills
QUALIFICATIONS PROFILE
Highly astute, results-driven and accomplished individual with wide involvement in all facets of project and operations management providing personnel motivation expertise for successful project delivery, client satisfaction, streamlined operations and significant increase of proficiency and profitability.
Qualified in various areas, including service delivery, project management, operations, implementation, marketing, sales, technical writing and software development within emergency response, building/facilities management, construction, health care, hotel/casino, document management / reprographics industry experience. Proven record of success in developing plans and implementing projects while ensuring adherence to budget and timeframes. Highly adept at initiating strategies essential to improve work efficiencies and strengthen overall operations with proven ability working in a fast-paced environment. Demonstrate exceptional skills in supervising and motivating teams to deliver peak performance toward a common goal. Possess outstanding communication and leadership skills combined with great work ethics and commitment to excellence.
TECHNICAL EXPERTISE
Proficient in: Internet Explorer ~ Mozilla Firefox ~ Windows 2000 ~ XP ~ Vista ~ MS Outlook, Word, Excel, Project, PowerPoint and Visio ~ Adobe Acrobat~ Bugzilla ~ Selenium IDE
Base knowledge of Server Environments: Microsoft | IBM
Programming Languages: Visual Studio IDE ~ SQL ~ .NET ~ C++ ~ C# ~ Java ~ Websphere ~ DB2
PROFESSIONAL RELEVANT EXPERIENCE
ARCHAIO, LLC ~ LAS VEGAS, NV
Emergency Response, Document Archiving, and Construction Software allowing both 2D and 3D to-scale views, with the ability to render any structure in full and accurate 3D Models.
SERVICES DIRECTOR (INTERNAL AND EXTERNAL PROJECTS) JUN 2009-PRESENT
- Supervise and manage the delivery of contracted services to clients, which includes interacting with clients on a regular basis to ensure needs are met and documenting each stage of the process.
- Creation and analysis of technical specifications for development projects.
- Creation and execution of project plans for internal and external projects.
- Creation and monitoring of testing/QA to ensure product performs at prescribed levels and that needs are met.
- Communication with and assignment of development, testing and production resources to necessary tasks.
- Problem analysis and solution adjustment when necessary.
- Provide leadership and content generation for client training and support of product.
- Develop proposals and perform cost and resource analysis for potential new projects.
- Capably handle logistics for both the Las Vegas and San Diego offices.
- Analyze, adjust and document all internal operational procedures.
KEY CONTRIBUTIONS:
- Monitored the development, QA and delivery of over 20 international 3D building models to over 5 countries world-wide utilizing proprietary software.
- Created project plans, monitored development and oversaw QA of a new technology allowing real-time, visual systems inspections recording program for facilities management (Siemens).
- Managed the development and delivery of a new IBM based system platform to Pima County Sheriff’s Department, along with new viewer application.
- Proactively trained partner sales staff on product demonstrations and acted as the main contact to provide regular assistance in executing client demonstrations and open production operations in South Africa and France.
- Assumed project manager role for various development projects, including GIS and BIM integration.
- Performed analysis of current billing processes and system. Oversaw and ran queries to ensure accuracy of billing information
- Provided supervision, analysis and support for large production jobs in Las Vegas
- Professionally managed high level operational tasks, which included any necessary human resource activities.
- Documented operational procedures and created: International Operational plan, Hardware/Software Specifications, Data collection/submission guidelines, etc.
- Cost and Pricing Analysis: Performed a full cost analysis of our production department, determining cost for each process, then developed new pricing terms
- Patents: Played a supporting role in developing responses to patent inquiries, leading to the granting of 2 patents in 2009.
INTERNATIONAL SALES LIAISON JUN 2008 – JUN 2009
- Delivered dynamic sales presentations to government officials and departments in India and UAE; served as resident technical expert.
- Successfully enhanced novel marketing pieces using Microsoft PowerPoint, prepared technical data sheets for international and national interests and effectively established relationships with prospective vendors.
DIRECTOR OF OPERATIONS SEP 2005 – JUN 2008
- Held responsible for hands-on supervision and management of the operation while ensuring appropriate and well-organized functioning of all departments encompassing implementation, project management, account management, accounting/collections, logistics, production/reprographics, human resources (including hiring).
- Worked directly with Product Development Department to monitor, test and deliver internal and external development projects, including creation of specifications, project and testing plans, and installation and training.
- Proactively involved with sales and marketing efforts and promotional campaigns, and development of materials.
- Developed office policies and procedures, which resulted in an effective, efficient and smooth flowing departmental communications.
- Developed training materials for new hires.
KEY ACCOMPLISHMENTS:
- Created the specification and managed the delivery of a new Automated Work Order System to manage our internal operations, including reporting of metrics, automated task assignment and monitoring, and throughput reporting for billing.
- Successfully handled the integration of two Las Vegas offices into one new office, meeting the needs of both departments, which resulted in important savings while enhancing general work efficiencies.
- Successfully streamlined Collections operations, decreasing outstanding due client balances 90% within 4 months.
- Ensured the constant achievement of production timelines at a high level of quality and service.
DIRECTOR OF IMPLEMENTATION JUL 2003 – SEP 2005
- Performed system implementation across 3 separate product lines.
- Developed departmental procedures for proper implementation across a diverse client base and managed staff.
- Managed the production, QA and delivery of systems and content to client environment.
KEY ACCOMPLISHMENTS:
- Architect of the Capitol: Successfully implemented a pilot project; created a proposal and full project plan for the delivery of a system to encompass all national archives (inclusive of costs).
- Successfully implemented a new emergency system for Department of Emergency Management, Nevada, inclusive of data from all major casinos in the state. Performed content analysis and quality control as key roles in this project.
- Implemented the key system with Nevada Public Works Board, inclusive of all state buildings in Nevada.
CQ DIGITAL ~ SAN DIEGO, CA
PROJECT MANAGER / CONSULTANT FEB 2003 – JUL 2003
- Performed full investigation of operational procedures for a medical records company to identify inefficiencies. Developed a new system specification to overcome those inefficiencies.
- Generated a custom document digitization and transmission program for satellite offices in hospitals.
- Impressively sold both proposed custom systems through generating high-profile presentation of investigation results and proposed solutions.
- Managed the development and testing of custom system; coordinated the implementation of new systems at main operations and satellite offices.
KEY CONTRIBUTIONS:
- Successfully implemented system into work culture within the span of four months, which increased customer service resolution times by 90% at main operations office. New system also enabled more efficient data entry and outsourcing of this task to outside agencies.
- Implemented and saw immediate increase in operational efficiency of Palm Springs satellite office by 45% within a month.
ARCHAIO, LLC ~ SAN DIEGO, CA
TECHNICAL WRITER / MARKETING REP. JUL 2002 – JUN 2003
- Investigated and Developed all technical proposals for potential new clients
- Developed technical specifications for new development directives, inclusive of monitoring progress and documenting all changes to original development plan
- Developed training manuals and materials for all supported internal systems.
CQ ADVANTAGE ~ SAN DIEGO, CA
PROJECT MANAGER / CONSULTANT SEP 2001 – JUN 2002
Project Consultant / Sales
- Created specification and monitored development and testing of a custom system enhancing operational efficiency of document scan reviews for a litigation reprographics company.
- Promoted high profile technical sales and marketing initiatives.
EDUCATION
Bachelor of Science in Management Information Systems
University of Nevada, Las Vegas, NV ~ 1997-2000
Bachelor of Science in Marketing
Emphasis in Management
University of Nevada, Las Vegas, NV ~ 1992-1994
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