Reliable and Dependable

VIRGINIA PERRAS

*** ******* **** ******, ******** 19977 302-***-****

EXPERIENCE

Dover Federal Credit Union, Dover, DE

Assistant Head Teller: January 2003 – April 2008

Assist the Head Teller with day to day operations of the teller department

Supervise the teller department in the absence of the Head Teller

Maintain, balance, and replenish the Cash Dispense Machines (CDMs) and Automated Teller Machines (ATMs)

Order and receive cash from the Federal Reserve

Encode and prepare cash letter of out-going checks to the Federal Reserve for deposit

Maintain a cash drawer in order to make deposits and withdrawals, and cash checks for members on a daily basis

Order supplies to accurately run the department on a daily basis

Open and secure the branch on scheduled weeks

Balance the department and secure the vault on scheduled weeks

Interact with Member Services and other branches to assist with member needs

Stanley Works, New Britain, CT

Customer Service Representative: October 2000 – July 2002

Responsible for the accurate processing of assigned orders through all phases of order processing cycle

Effectively communicate with customer via email, letters, telephone, and fax on matters concerning the status of orders, claims, prices, availability of stock, and product information.

Interact with Marketing, Sales, Credit Department, Product Group Management Team, and Purchasing Department concerning promotions and product information.

Assist in the implementation of new procedures and controls.

Responsible for Team Metric Management to include: phone calls, abandonment rate, and orders.

Develop and maintain customer relationships to ensure customer satisfaction at an exceptional level.

Perform related duties as required.

Comcast Cablevision, Dover, DE

Customer Service Representative: April 1993 – July 1999

Set up new cable service.

Handled incoming customer service and credit calls.

Reconciled and analyzed consumer and commercial account statements.

Assisted customers with explanation of billing and any other service requests.

PROFESSIONAL DEVELOPMENT

2000 – Completed a Training Program in Customer Service Team Building Skills, and Soft/Hard Skill Development.

EDUCATION

1979 – Farmington High School

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