Customer Service Assistant

Donna Marie Johnson

*** **********

Irvine CA ***20

949-***-**** – Home

949-***-**** _ Cell

*************@*****.***

EMPLOYMENT

**/**** – 12/ 2010 AmeriCorps/We Care 800 N. State College Blvd., LH 204 Fullerton, CA 92831

Duties: My duties included but weren’t limited to assisting seniors in preserving a healthy quality of life, independence, and teaching seniors on how to access various modes of transportation. Interact in a professional and courteous manner with all senior citizens.

04/2000 – 10/2009 Under 2 Childcare 4 Eccelstone Circle Irvine CA 92604 -Preschool Teacher/Day Care Provider

DUTIES: I was responsible for starting an in home day care for single and low income families. In doing so, I along with other providers planned developmentally activities based on children’s interests and needs and developed a curriculum to support their social, emotional and physical development. We developed assessment charts to measure each child’s growth and development. I established respectful relationships through teaching, acknowledge and respect the integrity of each child and encourage the development of warm nurturing relationship with parents and children.

8/2005 – 9/2007 In Home Support 4 Eccelstone Circle Irvine CA 92604 – Patient Care Assistant

DUTIES: I was responsible for caring for my mother who was diagnosed with diabetes, also suffered a stroke, and later pasted away as a result she suffer her third stroke.

10/2000 – 3/2003 Target 3994 Barranca Pkwy. Irvine CA 92602 – Area Specialist / Stocker

DUTIES: My duties included but weren’t limited to pulling merchandise for next day shoppers, stocking shelves, price check and price change depending on sales and lower prices, as well as

Flow teamwork.

6/1995 – 10/2000 El Toro Commissary Sand Canyon Rd. Irvine CA 92714 – Stocker

DUTIES: I was responsible for receiving incoming inventory and stocking shelves for next day purchases. My duties also consisted of assisting customers and obtaining price checks.

2/1978 – 6/1985 Mass Mutual Life Insurance Los Angeles CA – Bookkeeper/Admin Assistant

DUTIES: I provided customer service to policyholders, made daily deposits and applied monies received to the insured’s policy. I was also responsible for keeping the ledger balanced daily.

EDUCATION

Irvine Valley College 5500 Irvine Center Drive Irvine CA

Major: Psychology / General Education

National University Harbor Blvd. Costa Mesa CA

BS-Psychology

SKILL : Proficient on current computer systems/programs; knowledge and experience working with Microsoft Office, Outlook, Power Point, Access and Excel.

Type: 40 wpm .

10-key by touch skills

Operate standard office equipment

REFERENCES

Vickie Jefferson Admin Assist 949-***-****

Gail Bennett Loan Officer 714-***-****

Stephanie Arias Human Resources 949-***-****

Michelle Rickels Admin Assistant 949-***-****

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