Customer Service Management

Contact Phone: 901-***-**** Email: *****@******.****.***

Information

Education Middle Tennessee State University

Bachelor of Business in Information Systems (expected in May 2012) Overall GPA: 2.95 GPA within major: 3.09

Relevant Coursework:

INFS 2400 Web Development, INFS 2600 Programming Logic with VB.NET, INFS 3100 Principles of Management Information Systems, INFS 3200 Business Application Development, INFS 3400 Programming with C#.NET, INFS 3800 Project Management and Systems Development, INFS 4300 Security Assurance for Information Systems Audit, INFS 4740 Information Resource Management, INFS 47900 Database Design and Development, INFS 4900 Business Data Communications, INFS 4950 Advanced Web Application Development

Honors and Activities: Sigma Alpha Lambda Honors Fraternity (2009-Present), Summer Camp Volunteer (2009-Present), Hank Aaron Celebrity Sports Weekend Volunteer (Summers 2006-Present)

Computer Languages

Skills Visual Basic (working knowledge), C# (working knowledge), SQL (working knowledge)

Software

Microsoft Visual Studio (website/application design and programming), Microsoft Visio (database diagramming), Microsoft Access (database construction), Microsoft Excel (model design and decision analysis),

SQL Tools (construct databases using the SQL language)

Work

Experience Fedex Ground, Memphis, TN (Summers 2008 to Present)

Driver Assistant

• Operate the mobile scanner and its software proficiently

• Deliver packages to the customers

Demonstrate excellent customer service skills as well as the ability to multitask effectively.

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