EXECUTIVE SUMMARY
Over ** years of experience in increasingly advanced responsibilities in manufacturing, finance, and telecommunications information technology. 10 years of experience in telecommunications billing, CRM and order management systems.
Management - Managed geographically dispersed teams of 5 to 50 people
Project Management - Responsible for full SDLC in Telecommunications, Manufacturing and Finance industries
International Experience - Managed global software development and implementation teams India, Israel, and Cyprus.
Architectures - Experience in multiple hardware and software architectures. Developed custom solutions to meet demanding user expectations.
Process Management - Identified process improvements which lead to substantial reductions in software delivery and testing times. Improved internal team communications and confidence.
Risk Management - Developed and established process improvements for Requirements Management, Quality Assurance, Testing, Software Release Management and Project Management
Integration - Provided technical architecture and requirements support to several tier 1 telecommunications firms, Nextel, Sprint/Nextel, US Cellular, and AT&T
Federal Background - Four years military experience with high level security clearance
Customer Loyalty - develop strong relationships with both internal and external customers through on-time quality delivery and effective communications. Looked upon as a trusted advisor.
Budget – Responsible for budgets up to $2,000,000
BUSINESS ACUMEN
BSS/OSS
CRM, OMS and Billing Application
IP Services
RFI/RFP Creation & Vendor Management
Project & Program Management
Revenue Assurance
Conversions/Migrations
Test Case Creation & Management
Business Analysis
Financial Analysis, Budgeting & Forecasting
Excellent Presentation Skills
Requirement Analysis & Definition
Process Optimization & Re-engineering
Benchmarking & Metric Measurement
Management Information Reporting
Interface Design & Implementation
PROFESSIONAL EXPERIENCE
Advanced Technology Group, Inc – St. Louis, MO 06/2003 - Present
VP of Delivery
Create unique customized solutions to solve customer challenges and provide on-site execution of these solutions. Manage teams of telecommunications consultants at several different sites across the US. Responsible for delivering process improvements, improvements in system utilization and enhanced development/testing capacity for Tier 1 Telcos.
Customers: Nextel, Sprint, AT&T, InterCall, US Cellular, Verizon, CenturyTel, Puerto Rico Telephone
Preferred Resources - St. Louis, MO 09/2002 - 06/2003
Project Manager, MasterCard International
Managed coordination and planning of enhancements to the core GTO Infrastructure around the MIPS and RCS. Enhanced the testing strategy and performance testing of the MIPS and RCS infrastructure
AMDOCS, INC - St. Louis, MO 06/1998 - 09/2002
Sr. Project Manager
Responsible for managing teams of software developers on the Ensemble billing suite across multiple sites for Tier 1 Telcos. Managed complete SDLC for several success large billing system conversions. Architected custom software solutions for specialized customer needs.
Customers: Sprint, AT&T, US Cellular, Verizon, CenturyTel, China Telcom
RALSTON PURINA - St. Louis, MO 09/1995 - 06/1998
Team Leader
Managed the Deduction Management System (DMS) team which provided production, operational and development support for DMS. Developed a customer conversion application to convert over a million proprietary images to standard formats.
EMERSON MOTOR COMPANY - St. Louis, MO 04/1993 - 09/1995
Software Engineer
Responsible for rapid application development of enhancements to mass price change application called EINSTEN. Provide tier 2 help desk support and software development to sales force.
THE FUTURE NOW - St. Louis, MO 08/1991 - 04/1993
Systems Engineer
Responsible for sales support of custom electronic publishing solutions to the advertising and printing companies around the St. Louis area. Provided local on-site repair of Apple Macintosh computers and tier 1 help on operating systems. Installed customer networks for high volume traffic.
FORTUNE AUTOMATION - St. Louis, MO 01/1990 - 08/1991
Sales Engineer
Marketed and sold high end electronic publishing solutions to local area advertising and printing companies through relationship building and direct sales. Provide installation and support of all systems sold.
UNITED STATES ARMY 10/1985 - 12/1990
Field Artillery Officer
(Ft. Benning, GA, Ft. Sill, OK, Korea, Ft. Hood, TX, Army Reserve – MO)
Selected as one of two out of one-hundred enlisted men to attend Officer Candidate School directly out of Advanced Infantry Training. Held positions as Fire Direction Officer, S-2 Battalion Intelligence and Company Executive Officer.
EDUCATION
St. Louis University, Executive Masters in International Business - Current
Washington University - MIS Program, Application Security Class - 1998
Washington University (CAIT) - NT Administration - 1996
University of the State of New York - BS – 1988