Customer Service Administrative Assistant

Rajul R. Patel

*** **** ****** *****

Powder Springs, GA 30127

(c) 404-***-****

***********@*******.***

Objective:

To obtain a customer care representative position in a people-oriented organization where my customer relations experience can be fully utilized to improve customer satisfaction, achieve the corporate goals, and enhance the company brand name.

Summary of Qualifications:

Certifications: MS Word, MS Excel, MS Access, & MS PowerPoint

Banking Systems: Argo, @ Your Service, Premier Teller/Navigator, Fiserv, Insight Platform, Mainframe, Symitar

Operating Systems: Windows XP, Windows 2000, Windows NT, Linux

Applications: Adobe Photoshop, Quickbooks, BANNER, GroupWise 6.0, Project 2000, Publisher 2002, Visio 2002, I.E. 6.0, Netscape 7.1, Image Vision, eDesk Capture, RTIV, and Adobe Acrobat Reader. 65+ wpm. 12,000 kph.

Education:

American Intercontinental University Sept. 2000 – June 2002

4.0 GPA Bachelors of Information Technology

Professional Experience:

Customer Service Representative FedEx National LTL

• Provide excellent customer service, take ownership of and settle customer issues, and provide follow-up if necessary

• Verify and complete required documentation and reports

• Perform administrative functions including but not limited to typing, filing, answering phones, faxing, etc.

• Communicate with sales, operations, and dispatch

• Assist customers to determine pick-up or delivery needs and/or status and respond to billing questions

• Perform duties such as billing, reconsignments, bill corrections, etc.

• Perform overage, shortage and damage (OS&D) functions

• Comply with all applicable laws/regulations, as well as company policies/procedures

FSR II Stearns Bank, N.A./Alpha Bank & Trust

• Provide superior customer service by listening to customers, anticipating their needs, and recommending financial services

• Open new accounts, take loan applications, and refer customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the customer are met

• Assist with routine teller transactions, scan documents in RTIV and Director, train new employees, assist Branch Manager

• ATM & EFT maintenance, reporting, and service

• Analyze and correct deposit non-post entries and process NSFs for return or payment

• Update deposit rates on the core processing system

• Complete tickets and journal entries for account transfers and adjustments

• Place and remove stop payments and holds on accounts

• Issue CD interest/redemption checks

• Process incoming and outgoing wire transfers

• Provide operational support to banking centers, complete assigned special projects, and assist with various back office duties; monitor/analyze various reports

Head Teller/CSR Highland Commercial Bank

• Operate proof machine to encode account numbers, tran codes, and dollar amounts on documents

• Scan and balance encoded work to provide daily totals using Image Vision (Branch Capture)

• Apply multi-bank procedures as directed

• Verify out of balance transactions within bank proof work

• Efficiently process every customer's transaction ensuring they receive the best service possible

• Train the workers in the duties of a teller and motivate and engage them to do their best

• Perform auditing, ordering and shipping of currency, and preparation of bank reports

• Open, close and maintain client accounts, set up online banking, order checks, debit cards, and deposit stamps

• Handle cash management including proving cash drawers, investigations, and interfacing with Operations department to resolve discrepancies

Administrative Assistant American Intercontinental University

• Served as initial point of contact for students and faculty

• Enter and search student information, such as course registration, payment of bills, and grades, in BANNER

• Process and record payments within job standards as well as perform accounting tasks as needed

• Perform all manner of clerical duties for the Admissions department with extensive use of MS Word, MS Excel, MS Outlook, MS Access, and MS PowerPoint

• Answer and route incoming phone calls to instructors and staff

Activities and Honors:

• Received the “Gung-Ho” award

• Employee of the Month May 2010

• Given three FirstPower Lines by peers and supervisors

• Voted Teller of the Month for March 2007

• Sigma Beta Delta Honor Society

• National Honor Society and Anchor Club

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