Customer Service Sales Representative
Resume:
Karen J Cooper
Niangua, Mo 65713
*********@*****.***
*********@***.***
Work History
****-******* *** ******, ***. Layton, UT
Call Center Agent
Receiving inbound calls accepting pledge donations during annual and ongoing pledge drives for a variety of charitable organizations. Quickly and efficiently enter callers information while maintaining a high degree of accuracy by verifying all information phonetically.
2011- Present LiveOps Inc Santa Clara, CA
Sales Representative/Call Center Agent
Receiving and answering customer calls regarding infomercial products and services. Accurately explain product, answer questions regarding benefits/services, and encourage callers to purchase up- sells and down sells. Continually complete certification and training for diverse products and services. Sales achievements: consistently rated 4-5 stars on 90% of all products sold. Experience selling diversity products or solutions.
2006-2011 Liberty Tax Service Springfield, Mo
Tax Professional
Directly responsible for having full knowledge of IRS tax codes and laws. Provide excellent customer service by in depth interview so that I can prepare their tax return accurately, and to the best of their advantage. Maintain contact with customer through all phases of return preparation, review, and submission process.
2005 Caboose Café Niangua, Mo
Owner/Operator
Directly responsible for all phases of restaurant operation, including but not limited to: Menu planning, inventory, supply ordering, hiring, training, scheduling, terminating, assignment of tasks, supervision, payroll, accounting, tax preparation, marketing, advertising, and in-store promotions.
1999-2004 Churchill Coffee Springfield, Mo
Manager
Directly responsible for cost reduction and improved efficiency. Effectively controlled costs to operate within a monthly budget. Facilitated and coordinated marketing and advertising strategy. Hired, trained, developed, supervised, scheduled, evaluated, and terminated staff. Managed weekly payroll activities. Ordered and purchased supplies and monitored inventory.
1998-1999 Madison Street Grill Springfield, Mo
Supervisor
Managed, supervised and trained employees on food preparation and food deliveries. Maintained flow of production and inventory in a fast paced environment to ensure the best quality and customer service.
1986-1997 J.C. Penney Lenexa, Ks
Quality Control
Implement and maintain standards of product quality by performing visual inspections, measurement inspections, and a variety of other inspections to insure that products match catalog descriptions to insure catalog accuracy and customer satisfaction.
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