Customer Service Representative
Resume:
Objective
I desire to become an employee of a well-established, disciplined organization and to assist in achieving my team's and organization's goals.
Utility Driver
Delivered textiles and linens to customers
Provided assistance to other drivers
Provided solutions and sales to clients
2009-2010 Sykes Enterprises Incorporated Colorado
Customer Service Representative
Provided technical support for Kodak customer in inbound call center environment
Provided assistance and training to co-workers as second tier support
Provided solutions that addressed the needs of clients
2007-2008 SC BOCES / Colorado Department of Corrections Colorado
Computer Information System Vocational Teacher
Provided technical support for computers and peripherals
Provided training to students and co-workers
Provided solutions that address the needs of clients
Maintained systems and peripherals including upgrades
Proficient with Microsoft Office products
Experience with Novell products
Provided support for clients on-demand
Perform research, procurement and installation of necessary hardware, software, peripherals and
any component needed
Communicate effectively verbally and written to enhance comprehension of processes
Maintain security of servers and systems
Reconfigure, if necessary, topology of the network - Star to Token Ring (for example)
Act as consult in matters of technology for varying work areas
Administer UNIX and Citrix servers
Support platforms Windows 95, 98, NT, 2000+, XP and VISTA
2005-2007 SC BOCES / Colorado Department of Corrections Colorado
Administrative Assistant II
Provided support to educational manager and director
Provided training to students and co-workers
Liaison to external clients
Maintained inventory of all storage and educational materials
Proficient with Microsoft operating systems and office products (MS Word, Powerpoint, Excel, Access and Publisher)
Created forms for staff and student use
Performed research, procurement and installation of necessary hardware, software, peripherals
1998 -2005 KNK LLC Mississippi, California, Colorado
Self Employed
Provided private clients technical support on their personal computers, laptops/notebooks and
peripherals
Provided individual training to clients as needed or requested for hardware and software
Provided solutions that address the needs of clients
Maintained systems and peripherals including building upgrades
Provided support for clients on-demand
Handle research, procurement and installation of necessary hardware, software, peripherals and
any component needed
Communicate effectively verbally and written to enhance client's comprehension of processes
Responsible for every aspect of administration: AR/AP, Tax Filing, Orders, Receipts, Shipping,
Mailing, advertising, creating and distributing forms and more
2000-2004 Northeastern Junior College Sterling, CO
CISCO Associate/CISCO Professional, A+ Technician Intern
Worked extensively with CISCO routers installation and maintenance
Ensured documentation was accurate and timely
Developed networks utilizing Microsoft products for administration and server needs
Implemented wireless network
Administered security, firewalls, and backups.
Ensure intra-network compliance for .com traffic
Instructed in routing processes, created MDF/IDF in worldwide expansion laboratory
Assisted with contract to supply RE-1 Valley School District, Stevens Middle School and
Darrell Smith High School upgraded internal network
2001 Sykes Enterprises Incorporated Sterling, CO
Customer Service Representative
Provided technical assistance to customers for SBC through call center environment
Handled administrative tasks such as documentation and completed forms required
Received numerous accolades for excellent and knowledgeable service
Provided service for various operating systems and network environments
Provided consistent, clear and concise communication during service
1997-1997 New Mexico State University Alamogordo, NM
PC Administrator
Managed accounts of all students
Ensured proper documentation and handling
Provided technical support for pc and end users on campus
Worked in security and password maintenance and dispersal
1989-1997 United States Air Force Holloman AFB, NM
Network Engineer/Administrator
Responsible for day-to-day operations of LAN/WAN environments spanning 6 buildings
Responsible for unit communication worldwide
Developed and maintained RF LAN communication with intra-network
Developed and implemented network solutions across multiple platforms
Maintained 98% uptime environment
Liaison between upper management and vendors in suggestion for upgrades and/or design
Responsible for ongoing maintenance and security for all network components
Supervised, interviewed and trained section employees
Developed unit help-desk operation and database
Assisted in writing operating instructions to ensure compliance with policies
Experience with Windows NT Server, Ethernet protocols
Proficient with Windows NT, 98, 2000, and XP operating systems/workstations
Education
1995-1997 New Mexico State University Alamogordo, NM
Began degree program in Computer Science.
Earned 4.0 GPA in course studies
2000 - 2004 Northeastern Junior College Sterling, CO
CISCO CCNA completed with honors as best student 2001, CISCO CCNP completed 2002
Inducted to PHI THETA KAPPA
A+ Certified, Associates degree, CDE Vocational Certification
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