Customer Service Sales

Shawn Lawson

***** ****** ***

Hayward, CA ****5

Cell: 510-***-****

Home: 510-***-****

E-mail: ******.******@*****.***

Materials Management

Versatile executive with a track record of producing outstanding results for companies from start-ups to multi-billion dollar enterprises. Regarded as a valued member of the management team. Possess strong business insight and thorough understanding of a company’s vision, customers’ values, and technological competencies required to be successful.

Key Areas of Competency:

Warehouse Management

Inventory Management

Shipping/Receiving Supervision

Purchasing Coordination

Personnel Management

Vendor/ Customer Relations

Summary of accomplishments from current position:

Inventory/warehouse materials management

Designed and implemented inventory tracking process which resulted in a 35% time savings.

Streamlined operations process resulting in account retention, increased quality of product, improved on-time shipping and increased company revenues by 40%.

Transformed warehouse organization protocols within 4 months of hire increasing inventory accuracy from 58% to 99.8% and 68% to 99.8%.

Managed tracking of all inbound/outbound finished goods and RMA products while maintaining inventory accuracy of 99.8%.

Reports:

Created and implemented cycle count, stock base, material life cycle, material run rate, variance, material flow, nutrition, sales, cost savings, fleet maintenance and asset using excel.

Purchasing Assistant:

Run nutrition reports to identify material to procure.

Negotiate and obtain competitive quotes for cost savings and delivery time table

Data entering into Prophet 21 Oracle P2P and FMT business center and attaching quotes to be submitted for approval

Negotiating Skills:

Negotiated the return on a dissatisfied customer by using customer service, skills which resulted in an increase in services used by this customer of 31% and a 100% increase in customer satisfaction

Negotiated pricing, procurement terms and Just In Time delivery for quality, quantity and quickness in procuring material.

Recruiting, Training, Development:

Recruited, trained and managed a team of 12 customer service/sales representatives resulting in a 45% increase in revenue.

Team Building:

Handled various aspects of purchasing, coordinating and product trafficking to meet the companies required stocking demands based off of sales, promotions, training and market trends.

Employment History:

Warehouse Supervisor/Material Coordinator

University California of San Francisco

San Francisco, California

2008 – Current

Purchasing Assistant/Coordinator

Purcell Murray

Brisbane, California

2007 – 2008

Service Sales Representative

Air Systems Inc.

San Jose, Ca

2006 – 2007

Territory Manager

D-Tech Sales

San Juan Capistrano, California

2004- 2006

Operations/Materials Manager

Manufacturing Resource Corp

Fremont, California

2000 – 2003

Inventory Control/ RMA Supervisor

Lucent Technologies

Dublin, California

1994 – 2000

Department Head/Warehouse Supervisor

Toys R Us

Sunnyvale & Dublin, California

1986– 2006

Computer Skills:

Microsoft Windows, Office, Word, Excel, PowerPoint, Outlook, FMT, Oracle, Access, Commerce Center, Prophet 21, ACT, Minx, Reamdy and the Internet

Education:

BS Degree in Technical Management - DeVry University - Fremont, California

Honors: Dean’s List

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