Exp'd Data Entry Clerk/Cust. Svc. Rep.

Location:

Posted:

October 06, 2008

MATTHEW GOCHMAN

Bayonne, NJ 07002

*************@*****.***

SKILLS:

• Data Entry (Typing speed: 80 words-per-minute)

• Customer Service

• Proficiency in Microsoft Word, Excel, Powerpoint, Access, and Lotus Notes.

• Excellent spelling and grammar

EXPERIENCE:

Forum Staffing/The College Board, New York, NY 09/08 – Present

• Temp assignment for Springboard, which is a program that distributes textbooks to middle schools and high schools.

• Updating Excel spreadsheets with data from customer invoices.

• Calculating financial data.

Express Personnel/The Star-Ledger, Newark, NJ 8/08 – 09/08

Customer Service Representative

 High-volume call center for The Star-Ledger and The Trenton Times, requiring me to calmly assist subscribers with their questions and/or issues.

 Promptly entering the subscribers’ account information into the company’s database.

Sterling InfoSystems, New York, NY 8/05 – 7/08

Order Creation Specialist

 High-volume Order Creation, requiring the highest levels of typing speed and accuracy.

 Processed orders for top-level corporate clients including Coca-Cola, UBS, Colgate, Ericsson and Northeast Utilities.

 Proofread orders to ensure that the information on each background check was completely accurate.

 Consistently won bonuses of up to $500.00 for my speed and accuracy.

 Trained new employees.

TemPositions, New York, NY 5/05 – 8/05

 Temp-to-Perm Clerical and Data Entry assignment at Sterling InfoSystems.

Positions while in College:

NJCU Phonathon, Jersey City, NJ 1/03 – 6/04

Phonathon Representative

 Contacted New Jersey City University alumni for charitable donations.

 Was awarded several monthly bonuses for fund-raising the most money.

 Took over for the manager on days he was absent.

EDUCATION:

New Jersey City University, Jersey City, NJ

B.A. in Media Arts (2005)/Cumulative GPA: 3.37

*References available by request