Engineer Active Directory
Resume:
PROFESSIONAL SUMMARY:
A Systems Support Engineer with comprehensive experience of managing PC & Mac desktop/laptop hardware & software in large enterprise environments - including solution design/architecture, corporate image builds/standardizations, enterprise deployments & configurations, asset management/purchasing, and end-user troubleshooting/support. Well-versed in core Windows-centric network infrastructure components, networking tools, and messaging solutions. Solutions-focused and team oriented with broad experience and comprehensive hands-on technical skills. Proven ability to successfully analyze an organization's critical support requirements, target deficiencies, identify potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.
TECHNICAL SKILLS:
Windows Server 2000/2003/2008, Exchange Server 2007, 2010, Active Directory, Blackberry Enterprise Server with ActiveSync, SMS, TCP/IP, DHCP, Windows 95/98/2000/ME/XP/Vista/7; TS / RDP / Apple Remote Desktop, PowerShell, Symantec Ghost Enterprise, Symantec (Norton) Enterprise Anti-Virus Suite, Acronis Imaging, MS Office (PC & Mac), Dell KACE Management, Veeam Back Up & Replication, HP Insight, SQL Server 2008, Linux: Ubuntu/RedHat, VirtualBox, Remote Gateway Server, Windows Multipoint Server
CERTIFICATIONS:
Certification of Completion: VMware: Install, Configure, Manage v5.0
Certification of Completion: Configuring and Administering Microsoft SharePoint 2010
PROFESSIONAL EXPERIENCE:
DEVCON SECURITY SERVICES CORP – Hollywood, Florida January 2009 – Present
System Engineer
My daily duties included providing technical support for the desktop & server environment to ensure high availability and uptime. Other responsibilities include working in a lead capacity to assist in overall server migrations and upgrades. Ensured all new software and updates were completely tested before applying to production environment.
• Managed HP blade environment utilizing VMware vSphere 5 with a Lefthand SAN.
• Ensured 95% uptime and redundancy for a VMware server farm of over 100 virtual servers.
• On call 24/7 a day to ensure all servers and critical applications are functional.
• Managed Active Directory rights/privileges/accounts/OUs/Group Policy and login security – including proprietary applications Microsoft Dynamics, SharePoint, MasterMind and others.
• Assisted with a fifty branch expansion with three total National Operating Centers.
• Implemented redundant file shares between the three noc’s.
• Planned, Tested, and managed Microsoft SharePoint 2010
• Managed Microsoft Project 2010 integrated with Sharepoint 2010.
• Deployed corporate anti-virus policies utilizing Sophos and active directory.
• Created and deployed standard images for all desktops in the company and implemented GPO’s.
• Deployed various software packages via Group Policy. Ensured MSI packages were complete and compliant with complex security requirements.
• Installed and configured HP blades to perform enterprise level performance.
• Responsible for all IT related Purchases
• Assisted with creating a trusted relationship between different domains
• Setup redundancy in a 24/7 environment for all servers and all security applications.
• Managed tape backups for entire company and insured proper rotation.
• Instituted SOP for how to handle issues and internal procedures and protocol.
• Ensured high level of overall customer satisfaction on each incident.
• Migrated 1200+ users from Icewarp email platform to Exchange 2010
• Configured companywide scan to network folder for company contracts.
• Planned, Tested, and Implemented companywide Messaging/Audio/Video conferencing using Lync 2010
• Configured Dell KACE as an Imaging/Ticketing/Asset Management Solution.
• Managed virtual machine backups using Veeam.
• Worked with MS Exchange 2003 and 2010 setting up aliases, mail forwarding, restrictions, and public folders.
• Worked with Cisco Ironport to restrict users on the Internet.
• Worked with Barracuda Spam & Virus Firewall
• Used WSUS server to make sure all computers are receiving their Windows updates and new updates are being tested and improved.
ONE CONTACT INC – DORAL, FLORIDA February 2008 – January 2009
Helpdesk I
My main focus was to support all end users to ensure 100% uptime in the call center environment.
• Provided computer help desk support to over 600 users in a call center environment
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
• On call 24x7
• Active Directory and Exchange Account Creations
• Assisted users with Dameware, VNC, and Teamviewer
EDUCATION:
High School Diploma: G. Holmes Braddock Senior High 2005
Network System Administration Associates Degree: Devry University 2010
REFRENCES
Dennis Martin
Director of IT
Eddie Ortega
Lead System Engineer
David Clark
Sr. Network Engineer
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