It System Administrator

R.RAJENDRA KUMAR # ***, *rd Floor,

Floor Mill Building,

St. Anthony School Road,

Ramamoorthy nagar,

Bangalore-560 016.

E-mail: mailto:*******@*****.*** Mobile: +91-994*******.

Strengths:

Effective communication skill with good analytical decision making ability. Dedicated to Professional and highly motivated towards target achievements. Having the ability to complete the given task. Positive attitude, Friendliness and Flexibility and achieve in success in job

Synopsis of Experience:

 5 years of experience in Technical Support Engineer in the field of Computer hardware servicing.

 Two year experience with Aspect Concerto Ensemble pro 5.2 dialer.

 Experience in configuring and troubleshooting in network.

 Good experience in cabling and crimping for phone lines as well

as System network.

 Good experience in Concerto Ensemble Pro 5.2 dialer. Creating Users, Director, Recording Manager and Data views.

 Experience in Juniper SSG-140 Firewall. Blocking the sites and allowing the sites for the user systems in the network.

 Experience with CRM Tool.

 Expertise in Assembling the System, Installation and Troubleshooting the Windows Platform especially Win98, Win 2000 server, Win 2000 professional and Win XP Professional.

 Experience in Installing, configuring & administering Win 2000 professional, Win 2000 Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controller.

 Good experience in phone connections using PBX.

 Experience with ISDN phone lines as well Fax lines.

 Good Experience with Symantec Norton Anti-virus for the network and

 Good experience with Kaspersky Anti-Virus for single system.

 Extensive experience in Setting up Microsoft Outlook and configuring users and accounts.

Post Qualification Experience:

March 2008 to June 22nd

Employer : M/S. Magnus Advertising & Marketing India Private Limited,

Bangalore.

Designation : System Administrator.

Responsibilities:

 More then 150 computers are there in the integrated network.

 Repairing and maintaining the computer hardware and peripherals.

 Software and anti-virus updates from the Internet.

 Setting up Microsoft Outlook and configuring users and accounts.

 Co-ordination with the Aspect support team for technical assistance

and functioning.

 Ensuring that the services are ready at the scheduled time.

 Co-coordinating with the IT Team for any PC related or dialer software

related issues.

 Follow-up of the creation of new dialer and CRM ids.

 Importing call tables, fetching reports and monitoring.

 Ensuring all calls are recorded and retrieved as and when requested.

 Co-coordinating with the CRM Team for timely receipt of the daily

Callable flat file.

 Obtaining backup of the Server and client regularly.

 Good contact with service provider for any problems in ISDN phone

 Lines. Solving the problem as soon as possible.

 Configuring network printer and scanner for all systems.

 Installing the windows updates regularly from Internet up to date.

 Taking technical training for new sales people that how to use the CRM?

 Got the AWARD OF BEST EMPLOYEE twice.

 All time floor support for the sales team.

April 2007 to March 2008

Employer : M/S. Origin Call Center Private Limited,

Bangalore.

Designation : System Executive.

Responsibilities:

 More then 250 computers are there in the integrated network.

 Repairing, troubleshooting and maintaining the Agents system

 peripherals, Phones and Headsets.

 Software and anti-virus updates from the Internet.

 All time floor support for Agents.

Setting up Microsoft Outlook and configuring users and accounts.

 Obtaining backup of the Server and client regularly.

 Configuring and troubleshooting in network.

 Installing the windows updates regularly from Internet.

Aug 2004 to March 2007

Employer : M/S. Apex Computers Private Limited, Adayar, Chennai.

Designation : Technical Support Engineer.

Responsibilities:

 Repairing various SONY Tape drives commonly called DAT drives.

Models: SDT-5000, 7000, 9000 and11000.

 Solving the problem with customers by Phone or through email.

 Setting up a LAN network and administering the network.

 Installing windows updates and Anti-virus updates regularly.

 Setting up Microsoft Outlook and configuring users and accounts.

 Obtaining backup of the Server and client regularly.

 Hardware troubleshooting and maintenance.

May 2003 to July 2004

Employer : M/S. MITHUN SYSTEMS, Thuraiyur, Trichy.

Designation : Technical Support Engineer.

Responsibilities:

Client: District Register office, Ariyalur and Regional Register office, Chettikulam.

 More then 100 computers are there in the integrated network.

 Software and anti-virus updates from the Internet.

 Repairing and troubleshooting the system peripherals and maintained

the stock report.

TECHNICAL SKILLS:

Hardware:

 Assembling and Troubleshooting of PC’s.

 Installation and Configuration of Software and operating system Windows

 Installing and configuring Concerto Ensemble Pro 5.2 Agent, Director, Recording manager, and Data views.

 98/ 2000 / XP also connect the domain network.

 Installation of device drivers & hardware components.

 Cabling & crimping for systems, hubs & routers.

 Installation & configuration of LAN (Win NT, Win 2000).

 Configuring and Troubleshooting in LAN Network.

 Configuration of Printer, Scanner.

 Troubleshooting printer problems.

Software:

 Application: MS - Word and MS – Excel

 Platforms: Windows 9x / 2000, and XP.

Professional Qualification:

 Three-year course in Diploma in Electronics and Communication Engineering (DECE) certified and validated from Directorate of Technical Education in Chennai completed on April 2003.

 First class Diploma in Computer Hardware Technology (DCHT) course certified and validated by Regional Engineering College (NIT) Trichy on May2004.

 First class Accel Certified System Administrator (ACSA) course certified and validated by Accel IT Academy in Chennai.

Personal Details:

Father‘s Name : Mr. V. Ravichandran.

Date of Birth : 20th April 1984

Sex : Male

Marital Status : Single

Passport No : F6784602,

Place of Issue : Tiruchirappalli

Date of Issue : 24.02.2006,

Date of Expiry : 23.02.2016

Languages known : Tamil, English

Permanent Address : S/O V.Ravichandran

Near Co-op Bank,

Chettikulam - Post,

Kunnam - Tk,

Perambalur - DT,

Tamil Nadu.

Pin - 621 104.

Declaration:

I am very much confident of my skills to work in a Team.

I hereby declare, that all the above given information are true to the best of my knowledge.

Date:

Place: (R.RAJENDRA KUMAR)

Contact this candidate