Engineer Management

Reshu Jain

Email Id: ***********@*****.*** Mobile: +91-773*******

Experience Summary

Working as Senior System Engineer in Infosys from February 2009 till date inclusive 6 months client site experience at Melbourne Australia with client “Telstra Corporation (Australia), a Telecom Enterprise.”

Technical Proficiencies

Languages/Technologies: C, C++, Java, J2EE, JSP

Operating Systems: UNIX(Sun Solaris), Windows 98/2000/XP/7

Databases/ Languages: Oracle 8i/9i/10g, SQL, PL/SQL , LDAP/DB2

Web technology: HTML

Middleware Technologies: IBM WebSphere 6.1/7.0 Application Server, IBM WebSphere Process Server 6.1/7.0, Weblogic.

IDE’s/Tools: HP Quality Center 10.0, IBM Rational Clearcase Client, BMC Remedy

Certifications

IBM WebSphere Application Server, Network Deployment V6.1, Core Administration.

IMS ITIL Service Desk and Incident Management.

IMS ITIL Release and Configuration Management.

IMS ITIL Problem and Change Management.

Trainings Undergone

Foundation Training Program (from FEB-2009 to AUG-2009)

Conducted by: Education & Research, Infosys Technologies Ltd., Mysore.

Generic Training at Infosys, Mysore: Computer H/W & System S/W Concepts, Programming Fundamentals, Programming & Testing, RDBMS, Analysis of Algorithms, System Development Methodologies, Infosys Quality System, UNIX, Web Technologies

Stream Specific Training at Infosys, Mysore: JEE (HTML/JavaScript/XML, Java Programming, ORACLE for J2EE, Advanced Java)

Extended Stream Training at Infosys, Mysore: Websphere Process server and Weblogic concepts under IMS (Infrastructure Management Services).

Other Technical Trainings Attended

Quest TOAD.

Configuration Management.

Websphere MQ Fundamentals.

Java Persistence API.

Details of Project Undergone

Project Name Telstra ISL Environment Support (IMS)

Client Telstra Corporation (Australia), a Telecom Enterprise.

Description The ISL application has been classified as Business Critical Application by Telstra. Environment Team is responsible for the Support and Maintenance of Production and Non Production Environments containing J2EE applications running under WebSphere Process Server

Technologies/ Framework/ Tools WebSphere Application Server v6.1, WebSphere Process Server v.6.1,

SUN SOLARIS (UNIX), Oracle 10g,

Rational Clear case, HP Quality Centre,

BMC Remedy Tool, Putty.

Role WebSphere Administrator / Environment Support Engineer / Application DBA

Duration: sep-2009 to Present

Responsibilities

Perform network build & deployment of code in Prod/Non-prod Environment.

“Restoration” of Critical and High Priority Environment related Incidents/ Defects.

Continuous monitoring of the system health and disk/memory usages.

Performing Database maintenance/up gradation and database script execution.

Strong experience in setting up WPS Servers in the development, testing and production environments.

Experienced in Installation and Configuration of WebSphere Application server V6.1, Websphere Process Server V6.1/v7.0, IBM HTTP Server on Solaris.

Experienced in Installing and Configuring IBM WebSphere MQ, creating local queues, remote queues, creating channels, listeners on Solaris.

Experience in both JACL and Jython scripting using wsadmin, and more of shell scripting for various automation tasks and troubleshooting.

Experience setting up WebSphere Global Security for access to the adminconsole.

Strong experience in Analysing, Troubleshooting and taking appropriate actions for Application/Web server errors and logs .

Well versed and hands on experience in securing administrative server using Authentication, Authorization, Single Sign on, LTPA, User registry

Familiar with Refresh packs, fix packs and cumulative fixes for WebSphere, IHS and plug-in.

Managing and Monitoring the JVM performance by WebSphere Heap Size, garbage collection, JDBC Pools Responsible for Architectural Design, Implementation and periodic testing and support of Web Environments with respect to High Availability and Disaster Recovery.

Assembled and Deployed the application in staging, in productions, following change management practices and 24/7 support, worked in shifts.

Intermediate Project

Project Name Telstra ISL Web Sphere Process Server Migration (from v6.1 to 7.0)

Client Telstra Corporation (Australia), a Telecom Enterprise.

Description Migration of all environments (ST/CAT/APT/PROD) which are hosted on WebSphere Process Server v6.1 framework to WebSphere Process Server v7.0

Technologies/ Framework/ Tools

WebSphere Application Server v7.0, WebSphere Process Server v7.0,

SUN SOLARIS (UNIX), Oracle 10g,

Rational Clear case, HP Quality Centre,

BMC Remedy Tool, Putty.

Role Environment Creation Engineer (was at Client site during Migration)

Duration: Apr-2011 to Sep 2011

Responsibilities

New Environment creation involving complete Installation/up gradation of WPS as per need of Telstra Stakeholders (client).

Understanding migration challenges/issues.

Performing script level changes w.r.t. build/deployment/database/configuration.

Was involved in writing shell scripts to automate websphere admin tasks

Creation of new System (Websphere) Database Schemas and Application Database Schemas for the respective environments as per need of Telstra Stakeholders.

Preparing Documents like:-

• Statement of Requirements (SoR) document for ENV migration

• ENV Configuration documents as per Telstra’s need

Involved in opening and working on PMR’s with IBM to solve various issue related to the environment. Enabled traces as part of troubleshooting and used collector tool to submit the logs and traces to IBM after running the must gather scripts and enabling various traces and taking thread dumps.

Excellent client relation skills and the drive to complete tasks effectively and efficiently where customer services and technical skills are demanded as well as the ability to communicate effectively with all levels of management and the technical community.

Participated in team meetings and management meetings to resolve issues related to the various environments.

Attended all the defect and triage calls between all the teams and organizations involved with Telstra during migration on routine basis.

Education

B.E. in Information Technology (2008 Batch) from Samrat Ashok Technological Institute, Vidisha, M.P. with 78.7% Aggregate (Honors).

Higher Secondary 12th from Tara Sadan Convent (MP State Board) with 90%.

High school from Tara Sadan Convent (MP State Board) with 85%.

Achievements

Won Infosys Spot award for the month of Sep 2011 and received several client appreciation mails.

National level baseball player.

Represented state at National Level Science Congress.

State Merit holder in Higher Secondary 12th Board Examinations.

Young Jaina Awardee 2004 & 2008

Personal Details

Date of Birth : 29 March 1987

Gender : Female

Marital Status : Married

Present address : 302, Plot no. 44, Sector 6, Ghansoli, Navi Mumbai.

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