Project Manager Customer Service
Resume:
ZAFAR IQBAL
Dallas / Fort Worth, TX *****
********@*******.***
Dynamic, highly motivated Project Manager with demonstrated expertise completing projects on time and within budget, with 15 years in leadership and management positions. Proven record of delivering top performance in fast-paced environments. Strong problem-solving, negotiating and budgeting skills. Able to provide leadership and to work as integral part of a team. Solution-oriented with an eye toward bottom-line results.
• Operations Management
• Leadership & People Management
• Strategy Development & Execution
• Project & Vendor Management
• Technical & Business Consulting
• Account Development & Management
• Exceptional Inferential Skills
• Inspirational Leadership Skills
• Excellent Relational Skills
PROFESSIONAL EXPERIENCE
ERICSSON, Irving, TX 2010-2011
Project Manager II
Project management, schedule tracking, milestone management of RF and microwave backhaul network design that maximize capacity and performance objectives.
• Led multiple teams across a large geographical area.
• Provided detailed reporting and tracking of RF and microwave performance to executives.
• Developed and tracked project objectives, resource loading, and timelines across multiple markets.
• Interfaced with multiple teams to drive the resolution of site and POP related backhaul issues. This would include antenna placement issues; changes in antenna quantities; resolving zoning or easement concerns and facilitating the resolution of other related issues, equipment logistics and RF optimization.
• Developed continuous improvement initiatives and oversaw process improvement teams.
• Communicated project status to the executive leadership team including risk assessments and mitigation plans.
• Collaborated with leadership team to ensure that design and deployment objectives, and timelines were met.
• Planned and managed the market optimization process from commissioning to market launch.
• Worked closely with sales organization to plan and prioritize ongoing market expansion post-launch.
• Involved in forecasting budget.
NOKIA SIEMENS NETWORKS, Irving, TX 2005-2010
Formerly known as Nokia Inc.
Planning Manager / Project Manager
Interfaced with NSN clients responsible for Project delivery on time and as per the contract with the required deliverables.
• Worked closely with Account Team and Service Solution Management for customer RFPs and quotations.
• Participated in contract negotiations with NSN clients.
• Involved in service review meetings with Account Team/Service Solutions Management on weekly basis and also with customer.
• Managed work flow, resource management and co-coordinating activities between the different engineering groups.
• Managed UMTS market build out UMTS Network services for more than 1800 RF and 750 Backhaul sites for Wind Mobile, Canada and Houston, Texas. The services comprise of Network Dimensioning, Site Acquisition, Site Design, RF Design, Network Planning, Network Deployment, Network Integration, Pre-Launch Optimization, Post Launch Optimization and Network Acceptance.
• Led IHSPA Network planning for TerraStar in 22 markets nationwide.
• Led the network swap for Raleigh and Shreveport activities and post swap optimization support for approximately 900 sites. Also managed 400 new build RF sites for Raleigh market. It involved network quality maintenance, network parameter tuning, network stability performance monitoring for both voice and data.
ZAFAR IQBAL
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• Managed BTS Swap and Edge Project in Houston, Corpus Christi and College Station for 1100 GSM sites.
NORTEL NETWORKS, Richardson, TX 2004-2005
Project Lead
• Led several short and long term projects.
• Managed V15 Testing and EDGE activation Nation Wide for Cingular.
• Managed V13.4 and AMR VO (FOA) for T-Mobile in Chicago for Channel Ready.
• Collaborated in the Nortel features trial.
• High level analysis of the PTML Network in Pakistan and recommended Nortel coverage and capacity solutions for Traffic Growth.
• Trained the Nortel engineers for GSM design and optimization.
MYCOM NORTH AMERICA, Dallas, TX 2003-2004
Project Lead
• Led GSM roll out for 200 plus sites for Mobile, Alabama. It involved GSM design and optimization.
• Worked closely with performance engineers to bring all performance metrics to an agreed level.
• Provided competence transfer services to Cingular performance team.
• Successfully delivered markets to the customer after improving all target KPIs to green as planned.
FLEXTRONICS INTERNATIONAL INC. Dallas, TX 2001-2003
Formerly known as Telcom Global Solutions Inc.
Market Lead
• Managed GSM roll out for over 150 sites for AWS Albuquerque and El Paso markets. It involved GSM Design and Optimization services.
THE ADEA GROUP, Dallas, TX 2000-2001
RF Engineer
• Designed and optimized new and existing Wireless Office Systems (indoor) based on Coverage, Capacity, Frequency planning and interference.
• Collected indoor Radio Frequency measurements for Calibration and Macro Environment Scanning for Frequency allocation on site. Optimized and predicted propagation model by using collected test data.
• Surveyed and designed indoor coverage at 26 customer sites in multi-story buildings and number of large Hospitals.
WATER AND POWER DEVELOPMENT AUTHORITY, Lahore, Pakistan 1992-2000
Sub Divisional Manager
• Led a large team of engineers to achieve well-defined goals of system expansion and renovation.
• Managed round the clock customer service and technical support team, handled escalation to resolve issues in a timely manner.
• Managed Load dispatch Center for 700 GWH power distributions.
EDUCATION AND TRAINING
MS, Electrical Engineering, University of Texas at Arlington, Arlington, TX
BS, Electrical Engineering, University of Engineering and Technology, Lahore, Pakistan
LTE, UMTS, CDMA and GSM technology concepts
Project Management
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