IT Resume

Ward A. Striggles, Jr.

***** ****** **** ***.*****

Alpharetta, GA 30004

678-***-****

******@*****.***

• Strong background in IT as Desktop Support Specialist and IT Analyst Targeting Level II or III Helpdesk Positions

• Excellent troubleshooting skills for rapid resolution of complex technical issues.

• Adept at learning and mastering new technologies

• Experienced team player with proven track record of customer satisfaction.

Technology Summary

Certifications: CompTIA A+

Systems: Windows NT/2000/XP, Remedy Ticketing System, AOTS Ticketing System

Databases: Oracle

Languages: Visual Basic, SQL

Software: MS Excel, MS Access, MS Word, MS Powerpoint, MS Outlook, MS SharePoint.

Hardware: Acer Mini Net-Books, Lenovo Mini Net-Books, Compaq Laptops, Dell Laptops, Dell Desktops, Ingenico Credit Card Terminals, NCR Credit Card Terminals, and Printers.

IT Experience

AT&T – Alpharetta, GA (2006 to Present)

IT Analyst

• Provide remote desktop support for corporate retail locations and corporate approved independent agents.

• Troubleshoot network connectivity, network printing and user access issues.

• Set up email accounts for retail employees in MS Outlook on MS Exchange Servers.

• Troubleshoot issues on Point of Sale systems and applications.

• Assist corporate and retail employees with issues involving VPN connectivity using Cisco VPN Client.

• Responsible for troubleshooting of hardware, i.e., paystations and signature capture devices in retail locations.

• Generate SQL queries to provide and update corporate retail locations and corporate vendors with user information.

• Assist corporate retail locations in reconciling variances in Point of Sale System.

• Map to Network Drives, perform system test and configure printers remotely using Windows XP operating system.

• Responsible for tracking calls and documenting troubleshooting issues using Remedy and AOTS ticketing systems.

• Assist corporate retail locations with researching and tracking inventory in Oracle database application.

S&B Enterprises – Atlanta, GA (2003 to 2006)

Support Analyst

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.

• Assisted in the installation and updating of software, as well as the setup and troubleshooting of equipment.

• Resolved Windows and Internet Explorer issues on desktops and laptops.

• Installed, configured (using imaging software), maintained and troubleshot applications.

Education

Indiana University – Bloomington, Indiana

Business Administration • 1986-1987

Georgia Perimeter College – Dunwoody, Georgia

Business Administration • 2008 – To Present

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