Administration Assistant

Darlene Malic-Pepino

*** ********** ******

So. San Francisco, CA 94080

Home: 650-***-****

Cell: 650-***-****

Email: ********@*****.***

Objectives:

To obtain a position in customer relations using my educational and work experience in managerial, communication and promotional sales skills. My background includes military service in the United States Air Force in technology.

Work Experience

09/2011–05/2012 Superior Techncal Resources

L-3 Electron Devices, 960 Industrial Rd., San Carlos, CA 94070

Security/Monitor – Responsible for securing specific classified departments.

07/2009–09/2011 Nasim Mazahreh Insurance Services, Millbrae Ca 94030

Customer Service Insurance Agent – Generate clientele in Northern California territory. Responsible to the inquiries and making sure that any issues they are experiencing are resolved. Interact with the customer by e-mail, fax or face to face.

10/2007–07/2009 Covenant, (Clear Program) San Francisco International Airport, San Francisco, CA

National Security customer service agent – Current on changes in policies, procedures and product offerings to follow security guidelines to comply with Federal Aviation Administration. Report any and all out of line conditions affecting customer satisfaction. Develop and maintain company image to provide safety to the passengers.

04/2004–10/2007 Gordon & Wong Law Group, 510 Myrtle Ave., Suite 102 South San Francisco, CA

Legal Assistant - Duties involve administrative legal work, requiring knowledge of Microsoft Office, WORD, EXCEL. Thorough knowledge of legal claims to support the collections department.

06/1983–03/2003 Canziani Travel Center, 337 Grand, Ave. So. San Francisco, CA

Office Manager – Achieved a large client base in the South San Francisco territory. Experience includes Sabre airline reservation system. Knowledge on domestic and international countries to assist clients travel itineraries. Broad knowledge of pricing, ticketing, domestic and.international travel. Managed employees and trained them on the global system.

Education:

03/1983–05/1983 Travel Dimensions, 6363 Auburn Blvd. Ste C, Citrus Heights, CA 95610

02/1981–06/1983 American River College, 4700 College Oak Rd., Sacramento, CA 95841

Associates in Arts Degree; Business Administration, Sacramento, CA 95841

Military Education

04/1979 Noncommissioned Officer Orientation Course, Nellis Air Force Base, Las Vegas, NV

05/1977 Jet Engine Technician, Nellis Air Force Base, Las Vegas, NV

05/1977 Apprentice Jet Engine Mechanic Course, Chanute Air Force Base, Illinois

Honors & Awards

Air Force Good Conduct Medal, Certificate of Appointment Non-Commissioned Officer

Air Force Longevity Service Award, Honorable Discharge

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