Resume- Customer Service & Sales

ANNA CHISUM

OBJECTIVE

To fill the available position, becoming a vital asset to the company, to gain knowledge and experience in an attempt to advance within the company, and to positively motivate those around me.

AREAS OF KNOWLEDGE

Microsoft Word Access Sales/Marketing Textiles

Excel Outlook Phone/Switchboard Fashion

PowerPoint Customer Service Life & Health Insurance Accounting

WORK EXPERIENCE

Insurance Agent – Life & Health

AFLAC Russellville, AR

August 2008– Present

Responsibilities Included: business to business marketing, direct marketing, setting and managing a high volume of appointments, giving employer and employee presentations, conducting enrollments, servicing existing accounts, filing claims, helping payroll with invoices, compiling and submitting weekly reports, and building and maintaining relationships with clients in order to meet their individual needs.

Achievements: received Fast Start and Fireball awards for high volume of sales, named “New Associate of the Month” for October and November, consistently recognized in regional newsletter for production and groups opened.

Receptionist/Marketing Coordinator/Wrecker Assistant

Cogswell Motors Russellville, AR

April 2008– August 2008

Responsibilities Included: greeting & assisting customers, answering all incoming calls, managing multiple calls using switchboard, taking & delivering messages, filling invoices, paying & sending bills, mailing all outgoing mail, developing creative concept and gathering price information for ads, placing ads, following Ford & Mazda Dealer advertising guidelines for co-op program, filling for co-op reimbursement, meeting with Account Executives (TV, Radio, Newspaper, Billboard, Non-Profit, and countless others), compiling contact list’s for wrecker service, monitoring wrecker trucks with tracking software and comparing gathered information with wrecker service invoices, and any other odd job that might need to be done.

Achievements: recognized for exceptional customer service, as well as for positive attitude, ambition, and drive.

Sales Associate

Forever 21 Inc. Chicago, IL

May 2005 – December 2005

Responsibilities Included: providing customer service, keeping the store clean and organized, running the fitting rooms, distributing merchandise throughout the store, unpacking incoming shipments, closing store at night

Achievements: recognized by customers and manager for providing excellent customer service, complemented numerous times for exceptional cleaning and organizational ability

Front Associate

Quick Service Cleaners Russellville, AR

January 2004 – May 2004

Responsibilities Included: receiving and checking out customers cleaning, providing customer service, checking in/out customers items using special computer program, operating the computer and register, cleaning and closing store duties

Achievements: provided outstanding customer service

Server/Hostess/Food Prep/Server Assistant

Colton’s Steak House Russellville, AR

March 2000 – November 2003

Responsibilities Included: waiting tables, providing customer service, placing orders using special computer program, cashing out customers, greeting and seating customers, running seating chart, training new hostesses, answering phone, to-go orders, prepping and baking food for service, making salads and desserts, various cleaning/end of night duties

Achievements: commended for excellent customer service, received multiple raises, entrusted with training new hostesses, acknowledged for ability to gracefully handle and resolve conflicts arising with angry or unsatisfied customers

EDUCATION

July 2008 ISTA Insurance Training Little Rock, AR

Completed Arkansas requirement for Life & Health

Passed Arkansas Insurance Department Life & Health test – acquired license

January 2007 – April 2008 Arkansas Tech University Russellville, AR

Pursued a B.A. in Marketing and Management

Successfully completed classes relating to business such as: Accounting, Economics, Business Information Systems, & Business Calculus

Still plan to complete degree

July 2004 – July 2005 International Academy of Design & Tech. Chicago, IL

Worked towards a B.A. in Merchandising Management

Excelled in classes such as Marketing, Business Principles, Business Law, Visual Merchandising, & Merchandising Calculations

Russellville High School Russellville, AR

Graduated in May 2002 with a 3.25 GPA

RECOGNITION AND AWARDS

Aflac “New Associate of the Month” for Oct/Nov- Russellville District, Aflac Fast Start Award and Fireball Award, DECA Treasurer (Distributive Education Clubs of America), ACE Award (Attitude Creates Excellence), Dean’s List at IADT, fashion journal displayed at IADT

REFERENCES

References Available Upon Request

Contact this candidate