Customer Service Manager

Barbie Olivas

***** **** ***** ****, ********, Arizona 85395 - 623-***-**** (H) - **************@*****.***

Career Overview

Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude. Computer savvy, Customer-focused, deadline-driven, hands on and highly motivated.

Core Strengths

• Large cash/check deposits • Food and beverage handling

• Listening skills • Ability to build strong customer relationships

• Excellent communication skills • Ability to communicate clearly

• Problem solver • Ability to handle fast-paced environment

• Fast learner • Ability to work fast and accurately

• Courteous demeanor • Experience in up-selling

• Energetic work attitude • Food handling knowledge

• Credit card processing • Food Handler certificate

• 10-key • General knowledge of computer software

• Microsoft word

• Adaptability

Work Experience

Quiznos October 2008

Shift Manager

Goodyear, Arizona

Cashier, Sub assembly line, Daily stocking, Open/Close store, Assist with care of daily problems, switch drawer over and handle any time we need to go to the bank and Up sell promotional items.

Desert Schools Credit Union October 2007 to April 2008

Teller

Peoria, Arizona

Performed transactions requested by member in a prompt accurate and courteous manner Interacted with members on a daily basis. Transactions included deposits, withdrawals, cash advances, and loan payments and shared branching. Balance my drawer when closing/help others balances their drawer if out of balance; also balance vault and teller cash dispenser Cross sell products that would benefit member’s needs. Providing member with information regarding any other products we offered.

Ace Parking February 2006 to April 2007

Cashier

Phoenix, Arizona

Interact with customers on a daily basis Process cash handling and credit card transactions for customers. Prepare and process receipts for Brinks courier to collect deposits, end of the day balancing. Prepare and process logs to ensure cash receipts balance.

WhatAburger April 2001 to October 2002

Shift Manager

Goodyear, Arizona

Supervised a team of four on the graveyard shift. Helped with cashiering and inventory. Cash handling, balancing cash drawers daily, and greeting customers. Store maintenance, cooked, and order taker. Up sell promotional items.

Bugle Boy Inc March 2000 to January 2001

Sales Associate

Goodyear, Arizona

Provided exceptional customer service either by person or on the telephone. Processed sales transactions for customers, and balanced a cash drawer. Stocked seasonal clothing and merchandise. Assisted customers in selecting outfits. Suggest accessories to complete outfits.

McDonalds August 1998 to January 2000

Crew Member

Phoenix, Arizona

Primarily worked in a fast paced environment taking food orders appointed shift leader during a business need, responsible for other crew members making sure customers are assisted in a quick manner. Store maintenance, cash handling, and balancing cash drawers

Educational Background

Rio Salado College

GED & DENTAL ASSISTANT

GED – 5/26/2011- 4/4/ 2012

Dental Assistant – 1/2012- Present

Glendale, Arizona

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