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Customer Service Manager

Location:
Allen, TX, 75002
Salary:
40,000-80,000
Posted:
October 17, 2012

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Resume:

Tracey Yukich

*** ********* ***** *****, ***** **002 dww9nr@r.postjobfree.com

214-***-****

Objective: I am applying for a position as an Expert in the Health and Wellness Field to help better others through education needs necessary for success in school. I can Represent and manage the Community, Employers and Employees Health and Education Incentive Programs as a Marketing Field Representative managing the area. I have an extensive background in Corporate Management Programs at a multi level and being the face of a Great Program with proven results. I have a fully functional home office and traveling to locations meeting with potential new clients and being the face of a great program as a leader in the community. I have always served the community. Helping better education with results in managing is a service to others and needs a strong smiling friendly representative to take them to the next level. I look forward to an interview.

Summary: I am a Seasoned Speaker and Expert in Wellness for Employees and Employers. I am a forward thinking solution -orientated leader and manager with specific experience in problem solving, new development, communication, business, and compassion for my field. I have excellent client retentive satisfaction. I have Customer

Service strategic knowledge and persuasive relationship building with in depth market accomplishment. I utilize resources and am a collaborator of design and movement toward goals. I maintain excellent relationships and trust. Knowing that my clients and team that I lead can always trust that I will oversee with great know how and eagerness to learn and will always keep the utmost of professional courtesy to clients and team and community and family with great attention to detail and pride. I take direction very well and a true believer in leadership led by great examples.

Education and Certification

• East Carolina University Greenville, NC 1994-1992

• Pitt Community College Greenville, NC 1990-1992

• Louisburg College Louisburg, NC 1990

• Athens Drive Sr High School Raleigh, NC 1987-1990

• AFAA Certified Personal Trainer 2009-present

• AFAA Group Exercise Instructor 2009-present

• Venice Nutrition Certified 2010-present

• Zumba Dance Certified 2010-present

• Schwinn Indoor Spin Instructor 2010-present

• Strength Core and Balance Physical Therapy Certified 2010-present

• Silver Sneakers Certified for Senior Exercise Instruction 2010-present

• Water Aerobics Certified 2009-present

• P90X Certified Instructor 2011-present

• Crossfit Level 1 Certified July 2012- present

• Stride Trained & Certified Strength, Training, Resistance, Intensity, Driven, Exercise 2012

Professional Employment_____________________________________________________________________

City of Frisco, Frisco Texas 6670 Moore St. Frisco, TX

Senior Center Recreation Specialist for Group Exercise

Supervisor Kara McDonald 972-***-****

Facilitate Fitness Assessments that include height, weight, measurements, health history, balance, flexibility, heart rate, blood pressure, resistance muscular and cardiovascular testing and one on one training instruction. Lead exercise classes in various types of exercise, including Weightlifting, Aerobics, Dance, Yoga, Pilates, Strength Core and Balance. As a Certified Instructor I choreograph and lead class with instruction, know how, and complete positive encouragement no matter the fitness level of participants. Guiding exercise physiology, injury prevention, teaching large groups and class planning and one on one instruction that includes proper nutritional counseling, improving fitness, weight management, and personal coaching with a forward guide toward each individuals fitness goals. I also develop plan and promote recreational programs and special events for senior centers such as preparation for our Senior right now is getting them training and ready for The Frosty 5K. Sign up, coordination of activities, t shirt design, hot chocolate booths, blood pressure testing, etc. is one of the many events in the works right now. I assist in hiring and supervising independent contract instructors and help with program design for new classes keeping in mind the recreation budget for senior programs and events and classes. I assist with the Marketing of Senior Center for newsletter and upcoming events and serve as the Wellness Representative for the city and community. I am front and center with my clients in keeping their fitness levels or just getting beginning. I help and assist with other areas within Parks and Recreation and help with maintaining Healthy Goals and Challenges for the City Employees of Frisco that solicits to Employees Healthy Incentive program. I offer constant encouragement and confirmation with positive driven results.

.

Power of 4 Allen, TX

Contract Community Manager of Recreation present-2009

Promotes pro-social values, personal accountability and goal setting by each individual, conduct Fitness Test

Provide class instruction for Fitness principles and standards. Includes proper form corrections and coaching small groups.

Help plan daily workouts including modified options for people with special needs.

Track Attendance, Payroll and business building, Fitness Equipment,

Administer pre- and post camp consultations and update camper files.

Coach and Train new Instructors to class style and individuality of clients

Promotion of Fitness and Wellness to others as an Ambassador in the community for Fitness and leading a more Healthy Lifestyle. Motivating and developing a team atmosphere with trainers and clients to assist in their fitness level to become better and stronger.

Ensure that community and rules of each location are followed and any problems, concerns, questions are addressed and resolved. Weekly meetings with staff and supervisors.

Always bringing strong Organizational and Communication Skills each and everyday with a great abilities to adapt and react to all situations in a professional manner.

Personal Trainer/Program Leader present -2009

Training Techniques Plano, TX

CCA Lewisville, TX

Educate the members and/or guests on fitness-related topics; conduct

risk assessment and health consultation maintaining a high level of confidentiality, conduct fitness assessments, design and implement individual workout programs, demonstrate and coach clients on the proper use of cardiovascular and strength equipment; promote safe technique and form with weight training; emphasize fitness area policies and conduct; act as a liaison between clients, Fitness Services and other PARS programs; promote a healthy image of moderation at the SRC; other duties as assigned. Potential of working with members with health related illnesses and cardiac problems.

Support the management of the client-specific scope of work and overall contract compliance.

Support the renewal process for current clients.

Initiate set up processes for products/service and support development of implementation plans.

Provide expertise to support (or facilitate as applicable) client communication strategies and marketing campaigns for optimal engagement in programs and services.

Coordinate delivery of health management programs and services for clients working with the service delivery programs team (e.g. health risk assessments, e-Health platform, health improvement programs, satisfaction/needs surveys, telephone coaching programs, and customer service).

Support the management of annual budgets and invoicing process in partnership with finance and the billing coordinator and account manager.

Support development of measurement systems and models to meet performance based agreements (if applicable) for the client program.

Collaborate with service delivery team and customer service representatives to ensure client satisfaction, participant satisfaction and contract compliance.

Provide client telephone/email support.

Ensure client and participant satisfaction with all products and services.

Facilitate reporting including delivery of final reports with clients.

Manage and track participant issues resolution.

Secondary:

Provide reporting and status updates for HealthFitness.

Participate in team meetings, regional meetings, national meetings and support the account manager in implementation discussions for health management opportunities.

Health and Wellness Advocate and Speaker

for Towers Watson 500 N Akard St. #4100 Dallas, TX 214-***-****

Present-2009

Supervisor Lisa Wargofchik 972-***-****

I lead as a Health and Wellness Advocate and Speaker. I travel with their team to their Insurance and Risk Management clients Health Fairs and Community Based Workshops and motivate others to make changes in their lives.

Health Based Programs were put in place and implemented to help others seek out Healthy Lifestyles through Community Based Challenge Groups. I have implemented and co-created a plan called the 3x10x30 plan to help compliment healthy images. As a Certified Nutritionist I help implement clients with better choices in Nutrition with a balance of exercise for leading Healthier lives. Supporting the incentive programs of healthy promotions and activities. Coordinating lectures and health fairs and wellness events that reach to others through motivational programs, health screens, classes, moving forward techniques to keep employers and employees accountable to their own well being of Health and Wellness.

Development Director

Semper Fidelis Oil and Gas/TAD Resources/Brokerage Firm LoneStar Securites

Dec. 2009-2006

Supervisor John Hall 817-***-****

Director of Economic Oil and Gas Development Oil and Gas Companies do not always own the land they drill. Most often the company (lessee) leases the mineral rights from the owner (lessor). As a Director of Economic Programs it was my job to work along side President, Geologist, and land Man to determine the development of a Future Drilling Site for Oil and Gas Play. This involves heavy and strategic self- planning to insure and gain the trust of mineral rights owners and their property. Covering the doctrines oil and gas therefore Owners best interest and the vested interest of the company and the law governed by the Texas Railroad Commission. . High demand of research along with extensive personal face-to-face meetings and telephone to see that each project was followed to the letter and nothing goes untouched. Delegation and Management of Development team to insure each project was utilized to New Growth and Development. Working two hats the companies and the land and mineral owners so that both parties see development in their Economic Interest. I sought out Oil and Gas Development rights to a particular parcel whether owned private individuals, corporations, Indian Tribes or by local state or federal government. Knowing the laws regarding prior ownership and after extraction. I build business relationships with all groups involved and was a face for the company to move forward with Economic Development. I also followed policy in business and land acquisitions moving towards a positive drilling site.

Jurisdiction Contracts

Ownership Prior to and at Extraction

Leasing Agreements

Payments

Statute Agreements of Land

Environmental Policy

Land Acquisitions

Self-Planning

Negotiation

Biggest Loser Contestant

NBC-3 Ball Productions and Reveille Universal

Reality TV show The Biggest Loser

May 2009-Dec 2009

Biggest Loser Season 8 Contestant. I was privileged enough to be chosen as a contestant on The TV show The Biggest Loser. I am an advocate for the show on losing weight and it was a launching pad for me to change my life and devote myself to a new career. I have lost 125 pounds and now speak to others about my journey and how it can be done. You can change your life and Live a Life that you Love. I am an active blogger for The Biggest Loser and Diets in Review and have appeared as a Fitness Expert/Athlete in many fitness videos that include

Biggest Loser Shred with Jillian Michaels

Biggest Loser Ketttle Bell with Bob Harper

Biggest Loser Motivation to Get moving

Total Gym Infomercial with Chuck Norris and Christie Brinkley

Nat’s E-Club Get Fit Video

Active Seniors 100 things you can do with a chair video I created myself.

Senior Store Manager

New Location Development Leader

Haggar Mens Clothing, 6820 Stacey Rd. Allen, TX

Manager 2007-2002

Handling and overseeing all the day-to-day processes that are carried out in the stores. I managed the product inventory, salespersons, goods for display, sales, etc. kept record of all products also took care of the interests of the members in my sales team, hiring and training and development to increase sales and serve the customers in a better manner. Importance of teamwork and team building to become the number one district in sales and service. I was also led to assist in new store opening for company growth and development.

CEC Entertainment Chuckee Cheese 3903 W Airport Fwy. Irving, TX

Store Manager 2002-1999

Management of Opening New store locations (home office 2002-2001) Managed Budgets for 4 Districts, responsible for overseeing expenses, travel, repairs of store and opening new locations Irving, Texas/ Senior Store Manager (field level 2001-1999) Boardman, Ohio handling and overseeing all the day to day processes of the store. During my service with CEC Entertainment previous company was called Discovery Zone. CEC purchased Discovery Zone and I was brought into the merger. CEC Entertainment is the largest and most successful fun environment for families. As Economic Development I worked along side VP to locate best development for new locations of store openings.

PRC INC located aboard USMC Marine Corps Base Cherry Point. Havelock, NC

Communications Development of Mission Coordinator 1995-1999

I was responsible in debrief set up of pilot missions to their supervisor of flight coordinates. About Marine Corps Air Station Cherry Point. PRC was a contract employer aboard the USMC base. As a Development Director I handled daily flight missions and their flight based schedules. High Stress environment with quick thinking of mission task and day to day flight operations.

Leadership and Community

• July 2011 I finished 4th in women but 1st in my age division in the Brita Olympic Distance Triathlon.

• April 2010, 2011, 2012 I completed The Boston Marathon

• November 2011 completed New York marathon

• Dec. 2009, 2010, 2011 I completed White Rock Dallas Marathon

• August 2011 and August 2012 I raced in The HHH (Hotter than Hell bike 100 mile race)

• Get Fit Texan Award Recipient by Governor Rick Perry 2010 and 2011

• I serve as the Texas Rep. for Obesity Awareness and as a board member on how we can continue to help our state be healthy through education and awareness.

• Meals on Wheels Volunteer Award in 2008 this was an award voted on by the people I served to driving meals to their homes because they were unable to cook or fend for themselves. They wrote in letters and I was awarded out of good service and good deed. This was by far the best award I have ever received. It was a heart award.

• 1991 Majorette Queen of America-I twirled baton for 19 years and received a college scholarship in 1990. I was awarded Majorette Queen of America as the highest honor of Baton twirling skill and practice.

• 1989 Teen Ms. Garner my mission was to help young girls see their potential for a great future!

Skills

• Proficient in Apple MAC desktop, i-pad, i-phone, in all Microsoft OS, including XP/Server 2000/2003/SBS 2003/, Office 2007 and 2003, all Mac OS X, Blackberry Enterprise, Adobe Photoshop, Microsoft Exchange Server, Microsoft Server 2003, Active Directory, Ultra VNC Remote Desktop Client, Hardware Specialist, Virus Removal Specialist, phone programming for AT&T, 3Com Systems, WLAN, iPhone, Blackberry, specialist, Network Administration, building relationships with customers with customer service. Typing, Record Keeping, Managing, Charting, Flow Charting, Organization, Team Building. Budget Market Analysis.

Personal and Professional References

Dr. Robert Hizenga (Physician for BL 310-***-****

Dr. Cheryl Forberg (Registered Dietician 707-***-****

John Hall 817-***-****

Mark Stevens (Leads Online) 214-***-****

Heather Rogers (Believe Wellness) 214-***-****

Rochelle Vineyard (trained-Restaurant Owner 214-***-****

Sherri Turpin (VP Earthlink Business 214-***-****

Deborah Puskarich (Fitness Director Cooper Fitness)-214-***-****

Mark Geiger (Author- A physical Walk with God 972-***-****

Judy Cartrette 919-***-****

Kim McGee 972-***-****

Shawna Anderson 661-***-****

Jeanette Litzen (Kinesologist Instructor 214-***-****

Stephanie MacDonald (Texas Adventure Bootcamp 512-***-****



Contact this candidate