Manager System

Adriana Giuliano

** ******* ******, ******, ************* 02151

781-***-**** [H] | 857-***-**** [C] | *******@*****.***

Summary

Service-oriented and technologically sophisticated Technical System Support Specialist with proven skills in configuring, identifying, and resolving computer failures in software and hardware and in monitoring system performance. Adept at developing excellent operational process and risk control strategies. Highly collaborative professional with proven ability to handle multiple tasks in a fast-paced environment.Exhibits persistence in identifying problems intuitively, developing actions strategies, automating daily work tasks, optimizing processes and system security, and creating robust systems that facilitate productivity.

Skills

Hardware: MS Windows XP pro / Office 2000/Access, Word perfect(DOS/Windows), Excel, Outlook Express, PC Anywhere, IBM 9672, 9221, 308x 4341 Mainframe 3480, 3422 Tape Drives. 3800 Laser Compaq/Digital - Micro VAX 3850 - Wire System, Network - Bay Network - Hubs, Routers, Token Ring.

Software: OS/MVS, CA-1-7-11, TSO/ISPF JCL, CICS, VTAM, CA-Dispatch, Netview, Mailbox, Connect Direct, Windows/NT, Dos, Novell.

Experience

STATE STREET BANK, Boston, MA 2000-2010

Computer Systems Analyst, IBT Systems

•Supervised weekend shift of production cycle and over 300 client deliverables and service level agreements.

•Contributed to all batch processing and staff scheduling. Managed 10,000+ Argent and Autosys jobs nightly.

•Managed and maintained system reliability of CA-7 mainframe, Autosys, Argent, Prime, Watchdog, Remedy, Manage Now, and Foglight with more than 200 servers, including helpdesk support.

•Provided projects support; performed conference calls and released mainframe and Argent Jobs.

•Collaborated with Quality Management teams to incorporate support process and procedures within software development methodology. Resulted in more open communication and collaboration between development and support teams.

•Coordinated with end users to provide technical support; directed special projects into successful completion.

•Managed successful cross-training effort with multiple support teams to insure production cycle coverage during high-volume time frames and to handle impact of staff attrition.

•Identified and resolved software application issues; coordinated with administrators and staff to evaluate computer system requirements.

USTRUST, Cambridge, MA 1989-2000

Shift Manager/Production Controller, Third Shift

•Managed all areas of Computer Operations, Tape Library, and Distribution.

•Scheduled and executed all jobs on third shift.

•PC uploads/downloads IPL/System Recycle.

•Resolved abends; notified management of questionable deliverables.

•Hired and trained all third-shift personnel.

Education and Training

Certificate in Operations, Computer Learning Center, Somerville, MA

Several certificate training courses, including JCL, CA-1-7-11

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