Manager Customer Service

Tiffany A. Shipman **** Buffington Road, Atlanta, GA

Exceeding Performance Standards•Enhancing Goals 770-***-****

********@*****.***

Experienced Assistant Manager/Consultant

….dedicated to providing exceptional service within communities while exceeding company goals.

Accomplished and versatile dedicated Assistant Manager/Consultant seeking an opportunity to leverage strong leadership abilities, superior communication and interpersonal skills. Demonstrated ability to maintain 100% occupancy rates in supporting an organization to achieve its established goals.

Profile

• Relationship Building- merge solid interpersonal and communication skills to forge, nurture,

and maintain strong business and customer relationships. Enthusiastically collaborate with

internal colleagues to achieve established goals and expectations.

• Knowledge and Expertise- maintain thorough and up to date knowledge of the 4350 HUD

Handbook, Fair Housing Law, HUD Occupancy regulations, Tax Credit compliance, and

Property Management principles.

• Team Building and Motivation- effectively communicate with and motivate team members,

fostering an atmosphere of teamwork and collaboration with an emphasis on goal

attainment.

• Customer Service- blends integrity, innovative thinking, and leadership attributes to ensure

first rate customer satisfaction. Optimizes service delivery using strong decision making

talents, critical thinking skills, and an unwavering drive to excel.

• Competitive Drive & Strategic Thinking- personable, persuasive, and highly respected for

business acumen, displaying a positive leadership approach, and consistently surpassing

goals.

Professional Experience

Leasing Specialist, Mercy Housing, Lithonia, GA, 04/10 to 10/10 (406 Units)

• Lease Up Specialist ( increased occupancy 30-75% in five months)

• Ensured all files were compliant from lease file inception to completion.

• Handled all phases of the leasing process according to the leasing consultant job description.

• Maintained accounting records to include rent posting, accounting month end reports.

• Working knowledge of accounting principles and commonly accepted budgeting concepts

• Managed tenant credit checks and criminal background checks.

Assistant Manager/Consultant, Nurock Management, Atlanta, GA, 5/09 to 10/09 (284 Units)

• Seamlessly handled a complex and comprehensive daily workload with responsibility for

property management, tenant relations, sales/leasing, reporting, monthly closing, and facilities

management.

• Leverage strong analytical skills to carry out property inspections, identify areas for

improvement, implement immediate corrective and preventive measures, and conduct

effective follow-up inspections.

• Responsible for the annual re-certification of tenants in accordance with Sections 8, and 42 of

the HUD 4350 Handbook and remain current in all areas of fair housing law.

• Worked closely with the community manager to ensure the smooth operation of the

community, handling traffic issues, leasing, evictions, A/R, collections, and administrative

functions.

Continued…

Tiffany Shipman ~ Page 2 of 2

Office Manager/Tax Preparer, Money Matters Tax Services, Atlanta, GA 01/08-2/09

• Effectively interviewed clients to obtain accurate information on taxable income and deductible

expenses and allowances.

• Accurately reviewed financial records such as income statements, documentation of

expenditures to determine forms necessary to thoroughly prepare tax returns.

• Applied all appropriate adjustments, deductions, and credits to keep clients tax obligations

to a minimum.

• Completed taxes overpaid or owed.

Leasing Consultant, Norsouth Management, Atlanta, GA, 11/05-6/06 / 01/07-11/07 (210 Units)

• Lease up Specialist.

• Prepared all relevant tax credit documents for move-in’s/recertifications

• Employed proven time management skills to handle additional priorities including lease

negotiation and completion, daily, weekly, and monthly reporting, and maintenance of

confidential resident records.

• Ensured all tax credit project first year files were in 100% compliance.

• Scheduled and coordinated all on going file review and audits.

• Tested periodic recertification’s to ensure compliance with tax credit and bond requirements.

• Tested verification of income for tax credit and bond properties.

• Assisted in apartment selection and approval process.

• Assisted with financial and accounting responsibilities.

• Assisted in collection and posting of rental payments/applicable fees.

Leasing Consultant/Interim Property Manager, Sharp Investments, Atlanta, GA, 07/03-9/05

• Functioned in capacity of Property Manager.

• Responsible for bookkeeping of rental payments, late fees, and all inclusive fees.

• Immediately resolved resident issues/requests where possible on behalf of the Property

Manager.

• Increased resident retention due to an increase in customer service.

• Responsible for the collection of due diligence.

• Performed other duties as assigned by the Property Manager.

Education

B.A., Psychology, Clark Atlanta University

Professional Development/Certification

Tax Credit Certificate, G.A. Department of Community Affairs

Computer Skills

Microsoft Office Suite, Yardi, Onesite, AMSI, Rent Roll, Internet

Type 40 WPM

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