Instructional Designer / Technical Writer

Certified Instructional Designer and Developer with fifteen-year consultation experience in Banking, Government, Healthcare, Information Technology (IT), Insurance, Retail, and Telecommunications industries. Key skills:

• Analyzing, designing, developing, implementing, and evaluating performance improvement solutions (instructor-led, eLearning, and Blended Learning)

• Applying Human Performance Technology (HPT) strategies

• Building and mentoring curriculum-development teams

• Managing cross-functional teams

SKILLS AND ACHIEVEMENTS

Expertise in planning and implementing performance solutions that increase top- and bottom-line profitability using:

• Strategic Action: Successfully managed Instructional Design team that met EarthLink’s strategic business needs, and met learning needs of ~1,500 international Technical Support contact center agents – on time and under budget.

• Strong Theoretical Grounding: Developed assessment strategies that successfully validated clinicians’ acceptance and application of new behavioral change, telephonic approach to supporting Alere’s patients.

• Interpersonal: Reduced EarthLink’s training budget 12% over a 6-month period by collaboratively developing tools used by novice curriculum developers to select the most cost- and instructionally-effective training method.

SELECTED PROFESSIONAL EXPERIENCE

Alere, Marietta, GA

Director, Learning and Development

2007 – 2009

Established visibility for Alere executives into clinicians’ and non clinicians’ perceived value of, and planned actions for, all instructor-led training topics.

EarthLink, Inc., Atlanta, GA

Manager, Instructional Design

2004 – 2007

Increased EarthLink’s return-on-assets percentage by creating evidenced-based Curriculum Developer Mentoring Program that improved Training department’s productivity 25% over a 3 month period.

Banking, Government, Insurance, IT, Retail, and Telecommunications industries

Contractor, Instructional Designer and Technical Writer

2000 – 2010

Developed performance improvement solutions (Instructor-led, eLearning, and Blended Learning) and technical documentation that improved staff performance, companies’ core capabilities and offerings, intellectual capital, and ultimately consumer loyalty for 13 Fortune 500 companies.

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