Administrative Assistant Customer Service

JOAN M. PAPADATOS

** ********* ****, **********, ** 11719

631-***-**** ************@*****.***

OBJECTIVE: To secure a challenging position as an administrative assistant at a growth-oriented company, which will allow me to both further utilize my skills and acquire new abilities.

ABILITIES:

• Excellent organizational ability and attention to detail.

• A positive outgoing and enthusiastic personality.

• Comfortable with a fast paced and frequently challenging environment.

WORK EXPERIENCE:

10/07-10/09 Computer Associates, Islandia, NY

Senior Sales Accounting Representative

• Handled domestic and international accounts regarding software accounts.

• Processed purchase orders for CA software programs.

• Overlooked the receiving and delivery of shipments.

• Provided customer support for clients.

02/96-10/07 Computer Associates, Islandia, NY

Administrative Assistant

• Provided customer service to couriers and colleagues.

• Answered phones and conveyed in a reassuring manner step by step instructions to resolve issues.

• Upgraded office filing system.

• Tracked outgoing shipments on-line.

11/94-02/96 Computer Associates, Islandia, NY

Print Shop Clerk

• Ran, programmed, and scanned jobs into multiple Xerox machines.

• Prepared, correlated, and binded books.

10/86-12/93 Allstate, Farmingville, NY

Data Entry Clerk

• Input data into database.

• Ran motor vehicles reports.

SKILLS:

• Typing: 60 WPM

• Strong analytical and organizational skills

• Excellent interpersonal, phone manner, and office etiquette

• Software: All windows operating systems, Microsoft Office

References Available Upon Request

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