Engineer Network
Resume:
Sachin Trivedi
Mail: **********@*****.*** ~ Mobile: +91-974*******
OBJECTIVE: To work in a challenging environment, where I can use my skills & abilities to the level best for the symbiotic growth of the Organization and Self.
Experience Summary
Company: Hewlett Packard Duration: Jan 2011- Till Date
Current Position: Sr. BAC Consultant
Responsibilities:
• Installation, configuration and implementation of HP-BSM/BAC, Sitescope, BPM for application and infrastructure monitoring, Trouble shooting of BAC servers and BPM, creating SLA, alerts for profiles.
• Performing database purging based on the data requirement & integration with different components i.e. Sitescope.
• Maintaining HP Sitescope by handling Administration, Node addition/deletion, Monitor creation/suppression, Monitor Deployment & troubleshooting, Template amendment, etc.
• Scripting in vuegen using various protocols (Mostly, web based, citrix and ERP) Proficient working on Vugen version 9.5, knowledge of BAC architecture (two-server and multi-server deployment architecture) and data flow.
• Patch installation, Dashboard views configurations, Alerts and report Schedule/configurations on BAC
Analysis the transactions failures/Missing and work with application team correcting and fixing.
Company: COLT Telecom Duration: June 2009- Jan 2011
Current Position: Sr. NOC Engineer
COLT is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe. It reaches across 13 countries, providing last-mile fibre to over 15,000 buildings in Europe, supported by 19 Data Centres.
Responsibilities:
• Analyzing the priority issues as per the ITIL guidelines.
• Installation, configuration and implementation of HP-BAC, Sitescope, BPM for application and
infrastructure monitoring, Trouble shooting of BAC servers and BPM, recording scripts using Vugen.
Creating Dashboard, SLA, alerts for profiles.
• Installation, configuration and implementation of HP-BAC, Sitescope, BPM for application and infrastructure monitoring, Trouble shooting of BAC servers and BPM, creating SLA, alerts for profiles.
• Performing database purging based on the data requirement & integration with different components i.e. Sitescope.
• Monitor entire internal IT and telecom Infrastructure of Colt with the help of standard monitoring tools (What’s Up Gold, Big Brother, Nagios, SCOM and HP BAC & HP Site Scope) for each and every alarms/alerts.
• Monitor the health of over 1200 UNIX and Windows Servers and various applications running on them.
• Monitor WAN/LAN/SAN for alarms like WAN Circuit failure/flap, BGP Session failure and many others...
• Monitor Enterprise-wide COLT IT infrastructure spanning the UK HQ, UK Data Centre and India (Gurgaon) Shared Service Centre operations
• Using appropriate monitoring tool, undertake specific monitoring of the following infrastructure components: WAN/LAN/SAN, UNIX & Windows Servers, Database Servers and various applications.
• Monitor all alerts, NOC mailbox, tools, taking appropriate action to recover/re-queue any failed alert, escalating to 2nd and 3rd level Support (India/UK) as necessary.
• Responsible for Managing Network Operation Center & Internet Data Center.
Company: Net Customer Duration: June 2008 – June 2009
Project Fanfare http://www.fanfaresoftware.com/
Designation Technical Support Engineer
Fanfare provides the software solutions to help high-tech equipment vendors and service providers simplify and accelerate device testing. Fanfare enables QA teams and developers to build and run tests, track results against pass-fail criteria, and automatically generate documentation that can be easily shared.
Responsibilities
• Using different Network Device testing tools i.e. IXIA, Smart bits, Spirent Test Centre to prepare test cases for Telecom and Network Devices
• Supporting and managing all the clients i.e. (Cisco, Juniper, British Telecom and Alcatel-Lucent) over the Globe for Fanfare Software (iTest- Network Device Testing Tool) for – Testing and interfacing customers to isolate and resolve product related issues.
• Interacting with B2B Customers to isolate and resolve product issues, distributing upgrades and patches.
• Experience with Network Monitoring and other network administration
• Good understanding of network security aspects, common problems and solutions
(ACL, firewall filtering, and VPN).
Company HCL Technologies Ltd Duration: Sept 2006-June 2008
Project Sprint Nextel
Designation Network Support Engineer
HCL is a leading global IT services, solutions and product engineering companies with a World wide presence & is one of the best names in the Field of Remote IT Infrastructure Management.
Client: Sprint is Tier1 ISP of United States having its reach ability across the world providing Global WAN services through its world wide MPLS, Frame-relay, ATM, Private Line network having over 1400 customers.
HCL from its India Offshore center is managing the worldwide data networks of Sprint which is a Tier1 ISP from USA. Worked as Network Support Engineer in India for Sprint Managed Network Services following are my key areas of Responsibilities.
• Verify and correct customer network related documentation to ensure shorter repair time
• Troubleshooting the WAN & LAN related issues of Enterprise Customers this includes all Routing, Connectivity issues, Internet related issues.
• To Test T1 and all fractional circuits those are domestic to US
• To coordinate with Backbone Team to resolve customer problems.
• Periodic reviews with the customer and to analyze calls and their trends to take proactive measures to reduce knowledge-based calls.
• Providing technical training and on-floor assistance to new joiners.
• Handling back up lead responsibilities.
Company Sify Ltd, India Duration: Mar 2005-Sep 2006
Group Network Control Group
Designation Tech Lead (Network Control Group)
Sify Ltd, India's pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the NASDAQ National Market in the US. Sify provides integrated end-to-end solutions for both corporate & consumers, with a range of products and services delivered over a common Internet backbone infrastructure.
Responsibilities
• Proactively analyze production - trends and recommend/implement course correction.
• Responsible for Managing Network Operation Center & Internet Data Center.
• Responsible for 99.9% Uptime of NOC.
• Responsible for Delhi & NCR Base Station Network Traffic routing.
• Responsible for Customer Server & Sify Server in Delhi Region.
• Providing backend support to SIFY Global Corporate and Access customers
• Commissioning & maintenance of Lease circuits, DS3 & STM1Links between NOC locations.
• Performing troubleshooting of network connectivity problems.
• Network Monitoring & Network Management through what’s up Gold & Sify Beaconware Software.
• Handling various issues such as: slow browsing in LAN & WAN, Routing issues, Wireless Connectivity, Server issues and Manage Bandwidth Utilization.
PERSONAL STRENGTHS
• Display initiative and a positive outlook to all challenges, ideas generator, decisive and highly adaptable to change.
• Strong Analytical Skill.
• Work towards a problem by managing every second of the time available and take my decisions patiently and calmly.
Technical Skills
• Good Knowledge of WAN Standards, WAN Technologies, Wan Protocols
• Routing: Distance-Vector, Link State, Switching & VLAN, Frame Relay
• Protocols (RIP, IGRP, EIGRP, OSPF, TCP, UDP, PPP)
• Configuration of CISCO Routers (Basic Configuration Interconnecting & Password Recovery, Router CLI, Router Components, Router Startup & Setup
• Core knowledge of Data Communication & Networking, Computer Organization, System Analysis & Design, Management Information System.
• Operating System: DOS, windows 2000, 2003, XP & Linux.
Qualification
Professional Qualification
• Certified ITIL V3
• Successfully completed professional training of HP BAC including Diagnostics & UCMDB(9.0).
• Completed BSCI (Routing & Switching)
• Completed CCNA
• Red Hat Certification in Linux.
• “O” and “A” Level from DOEACC, Govt. of India.
Educational Qualification
• MCA- from Manipal University.
• Graduate from Lucknow University.
Personal Information
Father’s Name Mr. B.P. Trivedi
Date of Birth 1St January 1984
Passport Number G7210762
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