Customer Service Manager

Location:

Posted:

May 09, 2012

Education

Temple University Philadelphia, PA

B.S., Sport and Recreation Management 8/2007 – 12/2010

Experience

*/**** – Present Philadelphia Eagles Philadelphia, PA

Merchandise Game Day Staff

• Assemble displays for personal stand on game days in order to increase sales

• Head cashier that oversees all cash handled daily which is approximately $5,000

• Assist with inventory management, and prepare merchandise stands for other events at Lincoln Financial Field

6/2011 – 8/2011 Philadelphia Phoenix Philadelphia, PA

Equipment Manager

• Managed all game day inventory and supervised the preparation of inventory during off days throughout the season

• Succeeded in the distribution of uniforms and equipment to all 50 players on game days

• Responsible for monitoring all inventory and purchasing new equipment when necessary

8/2010 – 12/2010 University of Pennsylvania Philadelphia, PA

Athletic Equipment Operations Intern

• Assisted Equipment Manager with administrative duties in the day to day management of the Hollenback Center and The Palestra

• Responsible for planning, ordering, and maintaining inventory and supplies for all athletic programs

• Allocated nearly 50 pieces of athletic equipment and apparel to appropriate teams and coaches

• Researched new inventory programs in order to improve inventory management

6/2009-8/2009 Villanova University Villanova, PA

Athletic Equipment Operations Intern

• Assisted in issuing proper equipment to coaches, trainers, and athletes

• Helped with the storage and reconditioning of equipment to ensure low levels of turnover

• Coordinated new inventory check-in

7/2008-8/2008 Philadelphia Eagles Lehigh, PA

Training Camp Merchandise Intern

• Marketed and sold Eagles merchandise as fans entered training camp

• Accounted for all money handled daily within my sales register

• Interacted with fans and answered questions related to daily team activities

Certifications & Skills

• CPR/First Aid Certified

• Inventory Management

• Microsoft Office

• Communication

• Merchandise Replenishment

• Customer Service

• Product Set-Up