Business Analyst

APARNA KANCHERLA

**** ********* **, ******, ** **063

A469-363-9450 • ********@*****.***

BUSINESS ANALYST/ QUALITY ASSURANCE PROFESSIONAL

Detail-oriented and proactive BA and QA professional with over 7 years of experience in analysis, testing, and software/system engineering. Utilize keen evaluation, assessment, and troubleshooting capabilities to maintain the highest levels of quality. Collaborate and partner successfully with technical teams and end-users, leveraging well-developed communication and relationship building skills. Offer strong technical proficiency and proven record of excellence in fast-paced and deadline-driven environments.

AREAS OF EXPERTISE:

• Analysis & Troubleshooting

• Specifications & Requirements

• Documentation & Reporting

• Training, Coaching, & Mentoring • Quality Assurance Life Cycle

• Test Development & Execution

• Manual / Automated Testing

• User Acceptance Testing

PROFESSIONAL EXPERIENCE

DATA PARADIGM, INC. Dallas, TX

Business Analyst (2007 – 2012)

Business Analyst for software and market consulting firm. Assignment involved in working on Web-based applications for MLM companies. Analyzed, tested, and reviewed wide range of business requirements and functional specification documents, maintaining quality assurance across all documentation and testing efforts.

Key Achievements:

Implement multiple web-based projects and commission administration while providing consultation and expert level support to client.

Worked with the technical team charged with reviewing, analyzing, and streamlining IT systems and technical projects/ programs that support and align with the client’s overall business goals and technical plans.

Analyzed work-flow diagrams, project plans, business applications, and internal procedures to identify the best practices to enhance internal operations and transformed operations throughout the IT department.

Provided SDLC Methodology and project management for developing ASP Web Sites.

Worked with Senior Management to identify strategic goals, objectives, scope, and process for internal and external web development.

Prepared and presented clients with written proposals addressing business requirements and level-of-effort requirements for projects.

Directly responsible for creation of data warehouse for the clients reporting needs and developed ad-hoc reporting solutions for the client.

Responsible for overseeing weekly six figure commissions payroll for clients sales staff.

Provided quality control function for all new development prior and after implementation.

Coordinated project phases and milestones with IT architects and developers, assisting project managers with workload delegation, system sustainability, network administration, and technical troubleshooting were handled promptly and efficiently.

Excelled at analyzing application test errors, to include escalating issues to developers and attending weekly defect report meetings and presenting progress reports.

Implemented an ecommerce platform, which added a new layer of interaction for the client’s customers. Worked with team to design test plan and test cases for User Acceptance Testing (UAT).

STATE OF NEW MEXICO HUMAN SERVICES DEPARTMENT, Santa Fe, NM

Business Analyst (2005 – 2007)

Guided and mentored quality staff members and end-users while maintaining a focus on skills and knowledge development for this department serving more than 600,000 state residents monthly. Facilitated wide range of testing operations spanning functional, GUI, regression, system integration, user acceptance, and database testing. Developed SQL queries, testing strategies, use cases, specifications, and requirements documentation. Documented technical issues and bugs, collaborating to implement fixes and solutions. Contributed to all software development life cycle (SDLC) phases. Prepared QA auditing documentation.

Key Achievements:

Worked on Child Support and Department of Health web applications.

Excelled at analyzing application test errors, to include escalating issues to developers and attending weekly defect report meetings and presenting progress reports.

Coordinated work plans between project manager and client using MS Project.

Analyzed business process and gathered the requirements to fulfill reporting and business needs.

Provide assistance with a software development team (ASP, .NET) with multiple Agile and Waterfall implementations, specifically with scope definition, requirements gathering and functional design documentation in Health industry

Built Excel based application to capture and display data related to legacy reporting systems Spearheaded the research and introduction of best-in-class tools to support critical testing requirements.

Contributed to the creation and development of documented business requirements.

PROGRESSIVE GROUP OF INSURANCE, Cleveland, OH

Sr.QA Analyst / Consultant (2003 – 2005)

Analyzed, tested, and reviewed wide range of business requirements and functional specification documents, maintaining quality assurance across all documentation and testing efforts. Leveraged manual / automated testing methodologies with an emphasis on integration, system, and regression testing. Facilitated the identification, evaluation, and resolution of complex testing issues. Analyzed and managed system and functional requirements. Partnered with Developers to resolve software bugs. Maintained comprehensive logs, generating key reports and recording testing procedures.

Key Achievements:

Played key role in developing use cases for internal regulatory reporting tool as well as the document control system, ensuring use cases aligned with critical requirements.

Successfully generated a test case matrix for testing functional, regression, and user acceptance.

REALPAGE & VERTIS INC., Dallas, TX

QA Tester / Consultant (2002-2003)

Tasked with contributing to development, requirements gathering, modeling, and related pre-project stages throughout system and software development efforts. Served on point to generate and complete test cases and scripts to identify, assess, and resolve issues. Facilitated integration, system, and regression testing on transaction-based applications, as well as manual and automated methodologies. Evaluated user findings and feedback to deliver solutions. Generated test scenarios and executed comprehensive test plans with integrated defect management and quality metrics. Performed automation using WinRunner and QTP; prepared VB Scripts for the application using QTP; and wrote SQL scripts for information access in database.

Key Achievements:

Expertly established critical quality assurance standards, processes, and procedures.

Successfully coordinated with internal Application Developers to develop test plans throughout product, integration, and user testing efforts.

Excelled at testing scripts containing various checkpoint in GUI to verify object and data properties, window existence, as well as menu check point and bitmap images using WinRunner. Used Test Director to perform a test plan, track executions

Completed Check Point testing, across Standard Check Points, Data Base Check Points, Text Check Points, and Bit Map Check Points for the Regression Testing.

Contributed in developing each test plan and test case based on the high-leveled and detailed design.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Science Engineering

TECHNICAL PROFICIENCIES

Web Technologies: Web services, HTML, XML, JavaScript, CSS, ASP.NET, ASP classic

Languages: C, C++, Java, SQL

Systems: Windows 95/98/00/NT/XP, Linux, UNIX (Sun Solaris, HP-UX, AIX), Mainframes

Databases: Oracle, DB2, SQL Server and MS Access

Tools: MS Office Suite, MS Project, MS Visio, Microsoft SQL Server Management Studio, WinRunner, LoadRunner, TestDirector, QuickTestPro, Rational SQA Suite7.1/2001, Rational Robot, Clear Case, Clear DDTS, TOAD, RequisitePro, Lotus Notes, Bugzilla, PVCS Tracker, ProRater, Enterprise Manager, Snag It

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