Manager Project
Resume:
**** ******* ****, *.*. #*** • WASHINGTON, D.C. **020
PHONE 202-***-**** •E-MAIL ********.******@*****.***
JULIAN A. CLEMENTS
CERTIFICATIONS
CITRIX
Citrix Metaframe Presentation Server Administration v 4.0 Certification (CCA)
Implementing Citrix Access Gateway v 9.0 Certification (CCA)
Citrix XenApp Administration v 6.5 Certification (CCA)
DELL
Dell Warranty Parts Direct Certification
SCRUM ALLIANCE
Scrum Master (Agile Project Management) Certification
PROFESSIONAL EXPERIENCE
November 2011-Present US Treasury Department (via Pante’ Technologies) Hyattesville, MD
Citrix Engineer
• Coordinates the processes and activities that focus on restoring service after an incident occurs.
• Monitors environment health .
• Documents all problems and take corrective action when necessary.
• Interfaces with other departments as required.
• Provides expertise in Citrix related operations.
• Analyzes all aspects of the existing infrastructure and recommends modifications which enhance environment reliability, availability, scalability and security.
• Evaluates new developments.
October 2011-January 2012 US Dept. of Agriculture (via Glacier Technologies) Arlington, VA
Citrix Administrator (Remote Position)
• Performed server infrastructure design, virtual desktop design, capacity planning and Citrix administration.
• Implemented and maintain policies, procedures and associated training plans for server maintenance in a multi-server, multi farm XenApp 5.0 and 6.0 environment
• Maintained service level agreements with end-users.
• Conducted research on server products, services, protocols and standards in support of administration efforts.
• Performed installation, configuration, maintenance and troubleshooting of servers.
• Automated management and distribution processes for maintenance and application deployment.
• Administered software upgrades.
August 2011-November 2011 National Security Agency (via CSC) Annapolis Junction, MD
Citrix Engineer Leader
• Designed and developed highly complex, integrated solutions to meet business requirements or enhance performance of our VAS / Citrix Team.
• Performed and evaluated cost analyses and vendor comparisons for large scale projects to ensure cost-effective and efficient operations. Measured feasibility of various approaches and makes recommendation(s). Ensured adherence to model created and overall budgetary guidelines.
• Recommended and implemented moderately complex systems investment(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
• Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance; provides support telephonically and/or electronically.
• Planned, conducted and oversaw the technical aspects of projects; coordinated the efforts of technical support staff in the performance of assigned projects.
• Applied advanced methods, theories and research techniques in the investigation and solution of the complex system requirements and problems. Developed training tools and documentation; oversees implementation of same.
• Reviewed literature, patents and current practices to support business requirements and/or new industry technology. Prepared reports regarding new technology to communicate to appropriate personnel.
• Provided technical consultation on current and proposed systems to other organizations and clients.
• Provided leadership and work guidance to less experienced personnel.
June 2011-July 2011 Verizon Business (via UTC Associates) Silver Spring, MD
Citrix Engineer
• Responsible for supporting Citrix/XenApp (versions 4.5/5.0/6.0) in a large fast-paced environment. Day to day activities include working with customers, project managers, peers and team members to ensure system availability above 99%; installing and configuring standard tools and applications; installing / upgrading system software, managing multiple technical projects simultaneously, nearly constant communication via email, instant messenger, and conference calls; providing support for issues reported via the ticketing system and crisis management teams, and keeping management informed on pertinent issues and projects via written and verbal reports on a routine basis.
March 2009-May 2011 Zimmerman Associates Oakton, VA
Citrix Engineer/Systems Administrator
• Citrix Engineering including: Requirements gathering, planning, installation, configuring and managing of Citrix XenApp 4.5, 32 bit, Citrix License Manager, Access Management Console, Citrix Web Interface, and Remote Desktop Services on Virtual Machines (Windows Server 2003 R2), managed in a VSphere environment in a Development Environment for the FEMA RISKMAP project. Administered servers and users, installed and published applications Web Interface and license administration and Group Policy administration. Continuous Operations and Maintenance of the Citrix Farm.
• Citrix Engineering including: Requirements gathering, planning, installation, configuring and managing of Citrix XenApp 4.5, 32 bit, Citrix License Manager, Access Management Console, Citrix Web Interface, Secure Access Gateway, Citrix Netscaler, and Remote Desktop Services on Virtual Machines (Windows Server 2003 R2), managed in a VSphere environment in a Test Environment for the FEMA RISKMAP project. Administered servers and users, installed and published applications Web Interface and license administration and Group Policy administration. Continuous Operations and Maintenance of the Citrix Farm.
• Citrix Engineering including: Requirements gathering, planning, installation, configuring and managing of Citrix XenApp 4.5, 32 bit, Citrix License Manager, Access Management Console, Citrix Web Interface, Secure Access Gateway, Password Manager, Citrix Edgesight, and Remote Desktop Services on Virtual Machines (Windows Server 2003 R2), managed in a DHS Datacenter in a Production Environment for the FEMA RISKMAP project for approx. 2700 users nation-wide. Administered servers and users, installed and published applications Web Interface and license administration and Group Policy administration. Knowledge of Windows 2003 Active Directory configuration, networking and writing Batch Files for process automation.
• Certification of application compatibility with Citrix
• Application installation, deployment and troubleshooting in Citrix environment
• Interface with System Integration Testers and end-users to troubleshoot and debug application configuration and deployment, access and permissions issues.
• Secure Access Gateway and Citrix XenApp load balancing used for application and servers
• Work with application owners to evaluate needs and develop test scenarios
• Work with various departments within the organization to ensure that the necessary components for implementation of solutions are being addressed.
• Work with FEMA to ensure appropriate security standards are adhered to
• I was the project lead for our Active Directory migration from an existing data center to a new, virtual environment data center, which is a sub-project of the Hosting Migration project. I led the efforts of experienced, cross functional staff members using traditional project management strategies.
• I direct and manage the sub-contractors’ efforts on these projects utilizing the SCRUM Methodology to facilitate build-outs of new software systems. I monitor efforts to ensure adherence of contracted responsibilities.
• Project Lead for the migration from our existing ticketing system to our new system, which involved an overnight live transition.
January 2007-March 2009 Michael Baker Corporation Alexandria, VA
Systems Administrator II/Citrix Administrator
• Bringing our website “hazards.fema.gov into 508 Compliance (from 59% when I took over the project to 93% at project completion)
• Multiple software patches and upgrades to our web-based applications
• Establishing a content update schedule for the website, which includes a change management process
• The de-commission of our Learning Management System which was in SharePoint, and establishment of the training section of our website
• I supervised Help Desk Agents’ phone support for users of a Federally Mandated (FEMA) Flood Mapping application for users nation-wide.
• Collected and analyzed data pertaining to Help Desk Analyst Performance, customer surveys, negotiate and monitor Service Level Agreements with other departments within the company, vendors and with FEMA.
• Performed Citrix Metaframe Presentation Server 4.0 server farm administration, including user account creation/maintenance and perform Citrix Metaframe Presentation Server administration in our Production environment, to include creating application installation packages and administering patches and upgrades to existing published applications, directory structure and group policy administration, diagnostics, performance monitoring and issue resolution.
• I was also responsible for the day to day systems administration of two development Citrix Farms which are used for the development and testing of their Digital Mapping application...
• I served as the escalation point for support requests which could not be resolved on the Tier 1 level
March 2006-Present R. Emmanuel Bell Consulting Landover, MD
Instructor (part-time)
Using prepared lesson plans, I instruct all level courses in Microsoft Applications (Word, Excel, PowerPoint, Access)
May 2006-December 2006 National Public Radio Washington, DC
Technical Systems Analyst
• I worked in a mission critical 24/7/365 National Broadcast Radio environment. Provided Tier 2 technical support for issues escalated from Tier 1 support on Windows XP/2000 workstations.
• I used Remedy for logging and tracking tickets, developed and maintained complex systems for various departments, analyzed and solved problems on a variety of communications and broadcast applications for approx. 1,000 users on-site as well as remote users, provided both phone and desktop technical support.
• I monitored certain broadcasts which relied on the Dalet system to ensure system integrity as well as broadcast uptime. I also was involved in troubleshooting and resolving issues with Dalet during non-production hours.
• I implemented IT strategic plans to align the deployment of network resources; performed research activities and maintained viability system standards and documentation. Administered tasks such as Active Directory users and computer account administration, password resets, and account deactivation.
• I monitored systems backups, performed data restores, and created new schedule jobs using Backup Exec 9.1.
• I developed and maintained long-term relationship with hardware and software vendors, and trained users on the efficiency of using computer, network and the Internet and both COTS and digital audio specific applications
• Participated in migrating approx. 500 users from Windows NT/2000 to Windows XP. Develop and configure standard images for workstations and servers using Ghost imaging software. Coordinated application compatibility testing for migrated and new applications. Used User State Migration Tool (USMT), and other tools to define and migrate user settings to the new machine.
• Team Lead for imaging computer systems and build-out of a temporary computer bank for news correspondents during the 2006 November elections.
March 2006-May 2006 ASHP Bethesda, MD
Help Desk Supervisor (contract position with client)
• I supervised the Help Desk Staff of three analysts, analyzed and reported on trouble trends and suggested and implemented remedies, assisted in developing methods, procedures and documentation of Help Desk system operational practices using MS Project, maintained inventory and conducted “after-action” reviews and staff training.
• I also acted as the escalation point for issues that could not be resolved by the analysts by virtue of resolving the issue or training the analysts in areas unfamiliar to them.
June 2001–October 2005 Coastal Georgia RDC Brunswick, GA
Information Technology Manager
• I managed the day to day operation and administration of two networks (Novell and Microsoft) with approx. 25 total users and provided systems administration and support throughout a nine-county region with approx. 150+ users via remote access, desktop and telephone support.
• Maintained inventory and depreciation schedule of equipment, suggested and implemented technology plans which ensured proper backup procedures, authored agency-wide computer usage policy and emergency evacuation plan.
• Provided training in agency-wide as well as department specific and state-mandated software for staff as well as service providers in our 10 county regions.
• Ensured that all systems and the networks were kept up to date on updates and patches, and were protected from viruses, spyware and intrusion, installed and configured Windows 2000 and 2003 servers, workstations, printers, print servers, routers/switches, managed agency’s internet connection and website creation/updates, and created and maintained agency’s intranet.
• I also attended Department Head meetings and provided weekly updates on the operation and security of networks, and communicated verbally and via written reports concerning all IT issues and managed the IT budget and purchased equipment, supplies, and software to provide advanced technology solutions while reducing the Total Cost of Ownership of the agency’s networks
• Implemented a Help Desk System to resolve software/hardware issues for internal users
• Upgraded company systems from Windows 98 to Windows 2000 agency-wide
• Upgraded company systems from Windows 2000 to Windows XP agency wide
• Planned, created and eventually implemented an emergency evacuation plan used mainly during hurricane season
• Planned and implemented a backup scheme and coordinated off-site storage
June 2000–June 2001 Gateway CSB Darien, GA
MicroSystems Support Technician
• I performed mobile technical support for a nine county region, resolving hardware/software and network issues of both the LAN and WAN nature.
• Operated a telephone Help Desk and provided support for off the shelf and specialized applications.
• I configured new systems either manually or using imaging software for placement at workstations, and assisted in configuring and implementing the WAN via Frame Relay, and administered a wide-area Windows NT network which was a combination of Ethernet and Token Ring.
October 1999–June 2000 First Georgia Bank Brunswick, GA
Network Administrator
• I managed an Ethernet WAN for a 6 branch bank system with approx. 200 users, was responsible for user account maintenance, supervised quarterly upgrades and assisted in Y2K preparedness.
• I was project manager for setting up the network for a new branch, included supervising the manufacture and installation of Cat 5 cable, configuring new systems and adding the local network to the WAN.
September 1994–October 1999 Glynn County Schools Brunswick, GA
Computer Lab Instructor
• I managed a Novell 3.11 network with Windows 98 workstations for an elementary school with approx. 500 students and staff.
• Created and implemented lesson plans for computer lab classes for grades K-5.
• Provided support, both hardware and software, for approx 350 systems throughout the school.
• Started and continued a completely student-run, (4th and 5th grade), daily morning news show broadcast via closed-circuit television.
• Coordinated and implemented converting the school’s computer lab from Mac to PC
EDUCATION/TRAINING/CERTIFICATIONS
1982-1983 Armstrong Atlantic State University Savannah, GA
General Studies
1992–1994 Rio Salado Comm. College Phoenix, AZ
Computerized Business Applications
1998 Valdosta State University Valdosta, GA
Novell 3.12 Network Administrator Training
2007 IBM/AIX Basic Administration
2007 Cisco Routing and Switching Technology training course
2008 Project Framework and Integration Management (Boston University)
Project Scope Management (Boston University)
Project Communications Management (Boston University)
Risk Management
Contracts Management
Scope Management
Cost Management
2009 Scrum Alliance Agile Project Management
2010 Global Knowledge, Installing, Configuring and Maintaining VMWare VSphere 4
2011 MS Powershell
COMPETENCIES
Development Tools: Dreamweaver 8, ClearQuest/ClearCase, VMWare, AccVerify
Email Systems: Microsoft Exchange 4, 5, Lotus Notes, GroupWise
Enterprise Software: Microsoft Windows Server NT, 2000/2003, and Small Business Server, Citrix Metaframe Presentation Server 4.0/4.5/ XenApp 5.0/6.0 and supporting services and management consoles, XenApp 5.0, Citrix Secure Access Gateway, Citrix Web Interface, Citrix License Management, Citrix Edgesight, Citrix Password Manager, Citrix Access Gateway, Citrix Netscaler, Citrix XenServer, Citrix Receiver, Thin Client, VSphere 4, VCenter Server, ArcGIS (8.3/9.2) and supporting components
Operating Systems: Microsoft Windows (8/7/Legacy), DOS 6.22, Novell Netware 3.12-4.11, Palm OS, Linux (Red Hat/Fedora)
Other: Patrol v3.5, Process Explorer, ADInsight, File Monitor, AccessEnum, MetaData Manager, WISE, LOMA Point Creation Tool, FME, USMT, MS MSI, Basic Powershell Scripting
Client Software: Microsoft Office (7/Legacy), Internet Explorer 5.x-7.x, VPN, Remedy User 4.x/5.x, TrackIt, Altiris, Adobe Acrobat Suite, Norton Antivirus, Dalet Digital Media, Adobe Audition, dbPowerAmp, Visio, Crystal Reports, ClearCase/ClearQuest, SharePoint, MS Project,
PROFESSIONAL ASSOCIATIONS
Member of the Society for Applied Learning Technology
Member of Program Management Institute
Member of SCRUM Alliance
PMP Candidate
References Upon Request
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