Customer Service Manager

Scott E. Schulz

*** **** **.

Ephrata, PA

*****

Phone: 717-***-****(H) or 717-***-****(C)

Email: **********@***.***

Skills: Purchasing/Returns Inventory Control Accounting – A/R, A/P, Payroll

Typing/MSWord MS Office DOS Literate

c-tree Programming Some c++ Programming Management/Supervisory Exp.

Personnel Interviewing/Hiring Customer/Employee Relations

Customer Service/Phone Exp. Retail/Cashier Experience

US Mail/UPS Experience Pharmacy Technician

Dental Lab Technician Exp. Auto/Motorcycle Parts Sales

Tool & Die, Pantograph Exp. Mechanically Inclined w/all Tools

Beverage Manager/Head Bartender Light-Duty Auto Mechanics

Internet Researching Experience Warehouse Manager Exp.

Tow-motor Driver Experience Cooking and Prep Exp.

Soldering and Assembly Exp. Operator/Set-up various Mfg. Machines; Presses, Lathes,

Trimmers,etc.

Employment: PCN, Inc./The Nutrition Group 21K/Yearly

Akron, PA 5/10 – 12/10

717-***-**** Dave

Food Service Prep Cook – Preparation and storage of pre-cooked meals using steamers, commercial kettles,

and other institutional equipment. Food is then distributed to Senior Centers and Meals-On-Wheels.

North Atlantic Specialty Bag Co. 26K/Yearly

Reading, PA 3/07 – 6/08

877-***-**** Pat Trenkle

Warehouse Supervisor/Order Picker – Loading/Unloading of Trucks with Tow-Motor or Hand-truck, Order

Picking, UPS Package Preparation, Order Tracking, Warehouse and Machinery Maintenance.

Aramark Corp. – Lancaster Cnty. Prison 25K/Yearly

Lancaster, PA 5/04 – 3/06

299-7833 Matt Piro

Inmate Kitchen Supervisor – Complete control over Meal Preparation and Inmate Job Assignments, Inventory

Control, Daily Reports, Kitchen Closing Procedures and Inspection, and Inmate Behavior/Security.

West Pharmaceutical Services, Inc. 24K/Yearly

Lititz, PA 3/01 – 5/04

560-8460 Sheila Weiler

Assistant Supervisor/Laborer – Press Operator, Trimmer Operator, General Manufacturing operations,

Work/Job Scheduling, Job Distribution and Assignments to other laborers, Shift/Production Documentation

via Computer, Product Inspection, and Machine Set-up and Maintenance.

Maxima Technologies, Inc. 24K/Yearly

Lancaster, PA 3/00 – 2/01

581-1000 Carol Fulton

Special Projects Coordinator/Assembler – Assembly and testing of special client parts/assembly lines, and

various Machine Operations: Presses, lathes, CNC’s, Human Resource promotions, Computer Operator and

Consultant, Technical Trouble-shooting, and Work/Job Scheduling.

Brendee’s Café 24K/Yearly

Lancaster, PA 9/99 – 12/99

397-8646 Brenda McClaine

Bar and Restaurant Manager – Purchasing, Inventory Control, Stock Management, Employee Scheduling,

Promotional Director, Bookkeeping, Cooking, Bartending. Note: This was a temporary position taken as a

favor to the owner, due to a manager leaving suddenly.

Meadia Heights Golf Club 25/Yearly

Lancaster, PA 7/98 – 9/99 and 3/87- 12/93

393-9761 Patrick Young/Betty Murphy

Beverage Manager/Head Bartender – Purchasing, Inventory Control, Stock Management, Employee Scheduling,

Manager-On-Duty, Equipment and Building Maintenance.

Jones HONDA - Dealership 23K/Yearly

Lancaster, PA 7/97 – 9/98

394-0711 Mike Huber

Parts Dept. Sales – Wholesale and Retail Sales of auto parts and accessories, Counter/Telephone Sales,

Shipping/Receiving, Stocking/Picking parts, and Specialized Exterior Parts Replacement.

System Development Group, Inc. 23K/Yearly

Lancaster, PA 3/95 – 10/97

299-3686 Dan Fritsch, Jr.

Customer Support Technician/Coordinator – Cover all Incoming Calls, Screen Calls and offer Support or

Dispatch Support Task to other Technicians, Perform Software product testing/troubleshooting at

developmental level, create/edit software documentation/user manuals and graphics, Software

programming/reprogramming, On-site Client Instruction/Training/Classes, Customer Service, and

customization of Software, as per Client needs/specs.

Lancaster Harley-Davidson 22K/Yearly

Willow Street, PA 12/93 – 3/95

464-2703 Randy Texter

Parts Dept. Sales – Wholesale and Retail Sales of motorcycle parts and accessories, Customer Service and

Customization of client motorcycles, Counter/Telephone Sales, Shipping/Receiving, Stocking/Picking parts,

Computer System Maintenance, and Specialized in Stock/Replacement parts for Vintage/Classic motorcycles.

Education: The Palmer Institute

Lancaster, PA

Business Administration

Associate Degree in Business Administration

Dean’s List, Honor Roll Student

LETA Training – Lancaster Job Corps

Lancaster, PA

Supervisory Skills Course

Lancaster Catholic High School

Lancaster, PA

College Prep. Course Study – Science and Art Major

Participated in Student Council (4 years) – Class President 3 of 4 years

References: Cal Mack Jim Deiter

510 Spring Ave. 2148 Main St.

Lititz, PA 17543 Lititz, PA 17543

371-6344 626-1750

Dave Porter Darlene Hehnly

105 Ruby St. 320 Lake St.

Lancaster, PA 17603 Ephrata, PA 17522

392-5428 733-0744

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