Customer Service Sales

SHERRY GARSON

**** *. ******** ****

Scottsdale, AZ 85253

***- ***-**** (Cell)

********@*****.***

Certified Nursing Assistant, Phlebotomist, sales, customer service and Senior Care experience provide a great base for good patient care. Continuing education with JCAHPO home study COA course. Attended eleven week course for American Board of Opticianry (ABO) and completed Certification for Paraoptometric Assistant exam.

CAREER PORTFOLIO, 1988-Present

Certified Nursing Assistant

• (2011-Present) Provide private health care for Seniors in their home, hospital, assisted living and rehabilitation facilities.

Patient Data Verification

• (2011) Mollen Immunization Clinics Confirmation/Correction of patient information, history, coding information and insurance billing. (Medicare, UHC, etc.)

Optometric Technician

• (2010-2011) Eye Care Professionals Obtaining medical and ocular history, chief complaint, measuring and recording visional acuity, muscular movement-conducting Auto-refractor, Z-View, NCT, Pachymetry; inserting, removing, fitting and training patients for contact lens wear and care; assist physicians, maintain optical instruments and administer ocular medication. Perform other diagnostic test such as GDX, OCT, Visucam and Visual Field along with lensometer and slit lamp. (Zeiss Equipment) Knowledge of EMR/EHR with OfficeMate and NextGen.

Customer Service

• (2009-2010) Greet and assist all customers with any questions or concerns for Publix Supermarket. Suggest products while concentrating on their dietary and nutritional needs and desires. Baked and package many products including bread, no sugar or salt added items for the mainly geriatric customer base.

Senior Care

• (2009-2010) Senior Helpers cared for seniors in their home or hospital as private duty Home Health Aide. Provided care to all health and medication issues plus shopped and prepared strict dietary meals. Maintain homes, autos, paid bills and provide transportation to all appointments and social functions. Communicated with physicians and family members while daily charting of health and activities.

Horticulturist

• (2008) Maintained interior plants with John Mini Distinctive Landscaping in Congers, NY for large account headquarters such as Kraft Foods, Bayer, Seimens, and Regeneron. I cared for hundreds of plants but also developed client trust and was issued company Identification Badges for access into all areas.

Senior Care

• (2007-2008) Meals-on-Wheels Nutrition Program by the Town of Greenburgh, New York. Delivered daily meals to approximately 40 Homebound Senior Citizens of Elmsford, Tarrytown, Irvington, Dobbs Ferry, and Ardsley. Also delivered large containers to feed 20-40 seniors to the Knights of Columbus in Tarrytown.

Entrepreneurial

• Created Advance Promotionals (1997-2006), a home business to sell promotional and give-away items such as tee shirts, pens, pencils and magnets. Sold at party planning and bridal shows. Grew business through word of mouth and community ties.

• Opened second business, Party Prose (1997-1999) with partner. Sold services of partner, a former Advertising Executive, to write parodies, songs and scripts for special parties. Handled all intellectual property issues. Interacted with lawyers.

Sales and Fundraising

• (2000-2001) Trained and experienced as a salesperson for The Container Store. Recognized for a year of excellent sales record. Cross-trained in a variety of sales and merchandising functions.

• Chaired annual fundraising campaign for a private school. Planned and organized black tie dinner including raffle and auction, clearing $92,000. Produced video of students’ describing the meaning of the school in their lives.

• Participated in capital campaign that raised $3.2 million for a private school. Targeted and solicited donors for $250,000 each.

SHERRY GARSON - 2

ADDITIONAL WORK EXPERIENCE,

Photography

• Photographed the Hackley School’s girls’ soccer team and the Scarsdale High School football team for over 12 years. Many photographs were published in the Scarsdale Enquirer and in school newspapers.

• Photographed entire class for Scarsdale’s fifth grade yearbook. Published yearbook without additional costs of outside vendor.

• Took all team pictures and compiled video footage for Scarsdale’s girls’ soccer team trip to Denmark and Norway for two major tournaments.

J.B.J. Fabrics, Inc. Los Angeles, CA 1987-1990

• Functioned as inside/outside sales representative to largest domestic textile print company in U.S. Showed fabrics, worked market weeks in both New York and Los Angeles to large volume clients along with entertaining Executive level management in both cities.

Travel Consultant, Sportours, LaCanada, CA 1986-1987

• Planned and coordinated ski packages for individuals and groups and seminars/conferences for the medical profession. Handled all arrangements including airline reservations, rental cars and hotels. Administered computer operation and modified programs for more efficient mailings. Resolved complaints and responded to inquiries.

Marketing Representative, Southwest Airlines, Dallas/Arkansas, 1984-1985

• Mentored by well-known Southwest CEO, Herb Kelleher. Traveled with him and opened growing market in Little Rock and surrounding area while former President Clinton was governor of Arkansas. Extensive travel and frequent sales and public relations appearances. Sold discount ticket booklets to corporate accounts and travel agencies. Increased traffic by 22% in 4 months and spoke at numerous seminars and meetings several times a week.

Account Manager, Jet American Airlines, Dallas, 1983-1984

• Selected as Key Account Manager for all top revenue producing agencies in Dallas. Sold bulk tickets to top corporate accounts and negotiated long-term contracts between major travel agencies and Jet America. Increased market share 31% in 6 months. Prepared competitive analyses and conducted familiarization tours. Participated in community activities to maintain highly visible favorable company image.

Director of Sales and Marketing, IVI Travel, Inc., Dallas, 1982-1983

• Reported directly to the president, with responsibility for Dallas/Fort Worth metroplex. Supervised three sales representatives. Directed marketing efforts for three offices with key clients such as Frito-Lay, Southern Methodist University and the Texas Rangers. Developed company sales presentation manual for soliciting corporate accounts.

Marketing Data Analyst, Braniff International, Dallas, 1975-1982

• Reported to the Vice President of Marketing with responsibilities for conducting research and developing activities for two programs with emphasis on scheduling considerations and increasing seat miles. Traveled extensively throughout the United States to instruct local agents in programs. Held additional positions as Fare and Rate Analyst (1980), in Direct Reference System (1977-1980), Accounting Support/Special Services (1976-1977), and Reservations Sales Agent (1975-1976). All positions required excellent public relations and customer service skills.

EDUCATION

Certified Paraoptometric Assistant

Licensed Certificated Nursing Assistant

Certified Phlebotomist, Palm Beach Vocational Institute, Lantana, FL

Clinical Training Veterans Administration Medical Center, West Palm Beach, FL

Certified Home Health Aide, Palm Beach Vocational Institute, Lantana, FL

Certified Flight Attendant Training, American Airlines, Dallas, TX

Dale Carnegie

Certified in Airline Training, Braniff Education Systems, Dallas, TX

Certified in Computer Programming, Richland Junior College, Dallas, TX

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