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Quality Assurance Manager

United States
August 10, 2012

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Mobile: +1-503-***-****

Portland, Oregon


To contribute my QUALITY ASSURANCE MANAGEMENT proficiency and technical skills/training to a successful organization.


(PMP)® certified, articulate and goal-focused professional offering more than 17 years of achievement in Quality Assurance Leadership and Management. Career reflects commitment and versatility. Fluent in English, Arabic, and French. Key areas of strength include:

PMP Certified® Quality Assurance processes and methodologies

White box and Performance testing test automation and formal inspection

Agile and classic SDLCs expertise logistics/forecasting/planning

risk assessment CMMI training and competency

Adaptable and resourceful; Background features numerous awards and honors as a result of efficiency, innovation, and technical acumen. Steep learning curve allows for rapid assimilation of new concepts; offer extensive product/technology expertise. Accustomed to making sound independent decisions in demanding situations; create and sustain highly motivated teams.

Sampling of Technological Skills:

MS Office: MS Project 2003/7/10, MS Exchange, Visio, MS Word, MS Excel, PowerPoint, FrontPage, Access.

Operating Systems: Windows 7/XP/NT/Vista, UNIX (Solaris, HPUX), RED HAT LINUX, Media Center.

Languages: SQL, C, C++, Java, Perl, Unix Shell Scripting, HTML, XML, IIS, XML Web Services.

Databases/Internet/HW/SW: VMware vSphere 5.0, Citrix, Oracle 8.0, SQL Server 7.0/2000/2003/5/8.

QA/Automation Tools: StarTeam, PVCS, HP MQC 9.2, Bugzilla, Visual Source Safe, SilkTest, Rational Robot, Silk, WebLoad, LoadRunner, McAfee Network Sniffer, Tivoli, SiteScope, DeepCover, ePO 3.x.


2008 to present Global Information Technology Dubai, UAE

Quality Assurance Manager

In charge of the QA department managing staff of 12 QA Engineers and defining the QA strategy for multi-million dollars projects. Allocate QA personnel and equipment resources and set QA staff/funds. Plan, organize and chair requirements formal inspection; organize and conduct department training. Review, approve, and supervise laboratory simulations. Analyze and purchase the Automation, Performance, code coverage and Defect Management tools. Roll out weekly QA summary reports for senior management detailing quality issues, project risks, and progress status. Used creative techniques to cut department cost and enhance team efficiency.

Managing a team of 12 QA engineers with continuous feedback on job performance, needed training, and daily tasks

Audited the R&D department maturity level and hired Satyam consultancy to provide necessary CMMI training

Created the formal inspection templates and chaired the formal inspection process on multiple PRDs

Created the various QA templates and defined the QA strategy for all projects

Define the project’s Entry/Exit criteria ensuring quality control throughout the project milestones

Analyzed and purchased all QA tools (LoadRunner 9.5, Silktest and Rational Robot, NCover, HP QC 9.2)

Supervised the QA lab simulation and supervised the various testing activities (white box & functional)

Hold ongoing QA progress meetings, review test results and roll out QA summary report to senior Management

Organize quarterly training sessions covering QA, technical, and organizational topics

Defined the QA strategy for the Libyan $100,000,000 NID and ePassport project; Project released December, 2010

Headed the quality effort for the Dubai Civil Defense online e-Services project. Project released, Aug 2011

Defined the QA strategy for the Libyan MOH Healthcare systems project and ensured system compliance with the ISO 9000/9001 standards

2004 to 2008 INTEL CORPORATION Hillsboro, Oregon

Quality Assurance Lead/QA Architect, ICSO

Led the QA effort for the vPro Integrated Reference Platform, Digital Home Network Management System (NMS) and Desktop caching projects. Used the Equivalence Class concept as a strategy to reduce the number of test cases while maintaining complete functionality test coverage. Daily tasks included:

Directed 13 QA engineers (8 blue badge Intel engineers and 5 contractors)

Audited the QA processes and procedures across the ICSO organization, identified process and project gaps and recommended needed solutions; oversaw solutions implementation

Held weekly validation report out forum to share BKMs and present new QA topics

Created the STP, Performance, and White Box test plans as well as the Defect Management plan templates

Created the formal Inspection templates and chaired the formal inspection process on all PRDs

Created the Network Topologies for Wireless, Wired, and mixed Networks environment

Received Channel Marketplace Division Recognition Award in the second quarter of 2006

Earned Digital Home Division Awards for outstanding performance (twice n 2005); Digital Office Division Award in the second quarter of 2007

2002 to 2004 McAfee, Inc. Beaverton, Oregon

Software Quality Assurance Lead

Led the QA efforts of the Rogue System Detection and 8.0i Port Blocking VirusScan projects. Daily activities included:

Led both projects QA effort and directed 7 QA engineers

Organized and conducted the projects requirements formal inspection process

Created the Stress, Performance and Security test plans for the Rogue System Detection project

Performed daily bug scrubs and reported project progress to senior management

Adopted and used the Requirement Based Testing technique for deriving the functional test cases

Created iteration development process BKMs for both, the QA and development teams

Earned 2003 McAfee Recognition Award for Outstanding Performance

1997 to 2002 INTEL CORPORATION Hillsboro, Oregon

QA Lead, Intel Online Services

Supervised staff of nine QA engineers; conducted formal reviews; simulated Tivoli Storage Management use cases. Created test tools enabling simulation of system failure and low-memory situations triggering SiteScope monitors.

Hired and trained new QA engineers. Created the QA plans, test cases and test tools/scripts

Created test tools to help simulate system fault and low memory situations triggering specific SiteScope monitors

Created test tools to capture SNMP traps and SYSLOG messages; automated OCT monitors using Rational Robot

Earned Intel Online Services Division Recognition Wards, Third Quarter of 2000

1993 to 1997 MERANT, INC. Beaverton, Oregon

Quality Assurance Engineer

Implemented new UNIX Version Manager Installation program and wrote build scripts to test Version Manager Toolkit functionality. Evaluated and used DeepCover, code coverage utility tool for analyzing code internal logic. Spearheaded heterogeneous development for PC and UNIX platforms. Designed installation test procedures for win32 based product.

Earned 1997 Business Unit Managers Award, given to commend contributions enabling release of PVCS Version Manager 5.3


Bachelor of Science: Computer Sciences 1993 PORTLAND STATE UNIVERSITY, Portland, Oregon

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