Professional Executive Assistant/Office Manager
Resume:
NORHAJAR BINTI ATAN (MRS)
A-*A-* Vista Amani Condo,Jalan Tasik Permaisuri 3
Bandar Sri Permaisuri , Cheras ,56000 Kuala Lumpur.MALAYSIA
Home +603-********) ,Cell +601*-*******)
********@*****.***
_____________________________________________________________________
RESUME
Personal Information
Nationality : Malaysian
Gender : Female
CAREER OBJECTIVE
To obtain a responsible and challenging position with a progressive Travel or Hotel Management Organization company where my work experience will have valuable application and utilization of my opportunity for advancement . To have clear vision,mission and goal.
SUMMARY
Great experience with position held as Director Of Operations,Travel Manager,Tour Manager
Operation Manager,Acting General Manager, Senior Travel Consutants,and Supervisor ,
managing a profitable branch operation / main office operation ,consistent with
company standard in the areas of developing new business through an active sales
program,customer service ,agent productivity,profitable and operating procedure
QUALIFICATIONS / ORGANIZATION SKILLS
• Provide general staff supervision on computerized systems operation
• Effectively communicate with people of all ages and cultural origin
• Excellent customer service experience
• Aptitude to act as an advisor to subordinators to resolve problems and meet
established schedules as well as monitoring their activities and workload
• Ability to recognise potential problems and resolve them effectively
• Strong planning and time management skills
• Excellent at multi tasking and ability to prioritise and meet deadlines
• Hands on approach
• Overseeing the smooth, efficient running of the business
• Remarkable ability to work under pressure ,guidance and great team player with
innovation and desire to drive others
PROFESSIONAL EXPERIENCE – Overview
• Offer 29 years of travel / tourism industry experience
• Great worldwide destination knowledge especially in tour sales around the world - Asia , Australia, Europe ,South Africa,Saudi Arabia , the US and China Market
• Solid experience of tailor made ticketing and tour reservations .
• Maintained and excellent track record for effectively managing Corporate account
• Direct with supervisory experience in broad areas of corporate travel / government travel
including air / cruise / hotel and tour package or seminar meeting reservations
• Train staff in advising customers on current travelling conditions,planning customer
travel and itineraries, ticketing and booking functions and in calculating cost for tour
inbound / outbound transportation and accommodations
• Sell tickets ,packages and advising customer on travel plans
• Coordinate sales promotions activities and participating in Travel Fairs
• Preparing Travel Vouchers , air tickets , billing instruction for customers
• Mantained good relationship with Airline ,hotels and Overseas Tour Operator in securing competitive tariff
• Airport Checks in for groups and the VIP Customer
• Made all necessary travel arrangements though CRS travel system or the Internet Airline
• Sourcing products and destinations to meet customer demands for bespoke travel and
sustainable tourism
• Taking part in familiarisation visits to new destination invitation from the airline in order to
gain information on issues and amenities of interest to customers
WORK EXPERIENCE
Dates : 2008-Present
Position Held /Name of Employer : Director Of Operation - Kembara Tirai Travel
Main activities/responsibilities : Direct with supervisory experience in broad areas of coporate /
Government travel in tickets ,hotel bookings,tour packages
and seminar meeting events
Staff training
Dates : 2007-2008
Position Held /Name of Employer : Travel Manager - Destinasia Travels
Main activities/responsibilities : Head of Wholesaler Oversea Ground Operator Contracts
Promote packages and tour bookings
Supervise junior staff in handling customer
Dates : 2000-2007
Position Held /Name of Employer : Tour Manager - Liberty Travel & Tours
Main activities/responsibilities : Head of tour department
Tour Planning and quoting for group / fit packages
Leading Meeting .seminars , sports club ,incentives group to
oversea /domestic tours
Ensure smooth running of the department
Dates : 1995 – 2000
Position Held / Name of Employer : Operations Manager – Access Travel Network
Main activities / responsibilities : Managing overall office
Interviewing ,selection ,training and development of employees
Assigning ,directing work ,disciplining and addressing
complaints and resolving problems
EDUCATION AND TRAINING CERTIFICATION
Dates : 1980-1980
Type of qualification awarded : GCE Certificate - English
Name of organization providing training : Malaysia Certificate of Education
Dates : 1983-1983
Type of qualification awarded : MAS Agents Fare & Ticketing Course
Name of organization providing training : Malaysia Airline Training Centre
Dates : 1983-1983
Type of qualification awarded : Customer Relations,Telephone Techniques &
Courtesies Course
Name of organization providing training : Inchcape Training Centre
Dates : 1990-1990
Type of qualification awarded : Certificate of Accomplish Abacus Neutral Ticketing
Name of organization providing training : Abacus
Dates : 1995-1995
Type of qualification awarded : Certificate of Accomplish Fares & Product
Name of organization providing training : American Airlines
Dates : 1996-2000
Type of qualification awarded : Bachelor Degree - Travel,Tourism and Hotel Management
Name of organization providing education : University of Dublin ,California – USA
Dates : 2005-2005
Type of qualification awarded : Certificate of Attendance Intensive Entrepreneurs Course
Name of organization providing training : MARA EDI Entrepreneurs Development Institute
Personal Skills and Competences
Mother Languages : Malay
Other Languages : English
Understanding Speaking Writing
Listening Reading Spoken interaction Spoken production
Excellent Excellent Excellent Excellent Excellent
COMPUTER SKILLS
Travel systems : ABACUS , AMADEUS AND GALILEO
Microsoft Office ,Power Point , Email ,Internet ,Airline Internet Booking
OTHER SKILLS
Organised and leading group tours to Oversea packages on Meeting ,seminars , incentives and leisure purpose 30 – 250 pax
AUSTRALIA / CHINA / ASIA / HONG KONG / VIETNAM / MYANMAR / KOREA / INDIA / JAPAN / SOUTH AFRICA / MIDDLE EAST / SPAIN ,ETC .
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