Customer Service Manager

Bette D. DeBole

** ****** ******

Saugus, Ma.****6

617-***-****

********@*****.***

Education: Brockton High School Brockton, Ma. 02301

Business Course

Experience

August, 2000 Taxpayer Referral & Assistance Center (TRAC) Boston, MA

To January ,2011 Administrative Analysts

Performs clerical, information, data management and other office functions requiring a high degree of judgment and adherence to specific regulations and procedures.

• Provides information and assistance regarding real estate, personal property, motor vehicle and boat taxes and related collecting and assessing matters to the public and other City employees.

• Handles telephone, mail, e-mails and over the counter inquires.

• Prepares correspondence and reports.

• Manages files, records and electronic databases.

• Operates office equipment including personal computers.

• Performs research and related projects.

• Schedules appointments.

• Cross-trains and provides coverage for other units.

• Performs related duties as required.

September, 1989 Wayside Bazaar Reading, Ma.

To June, 2000 Head cashier, Weekend Manager

• Handled day to day sales operations.

• Customer Service

September, 1987 Boston Title Company Boston, MA

To September, 1989 Tile Researcher

• Researched deed ownership.

• correlated all related materials.

References: Available upon request

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