Customer Service Manager

Michael Walker

***** ****** ** ****** **. *****

940-***-**** ***********@*******.***

Warehouse Manager

SUMMARY

** ***** ********** ************ *** aspects of supply, fiscal inventorty and warehouse management, over 20 years in supervisory roles. Expert in the use of personal computers, windows, microsoft products and related software. Practical experience with computerized databases for reporting of materials, supplies, and shipments. Proven leadership and training skills, excellent written and verbal communication skills.

EXPERIENCE

Service Advisor

Lewisville Mitsubishi-2008-2011

I advise customers on which service, or maintenance, may need to be performed on a vehicle. My duties include acting as a liaison between a customer and the technician. I consider myself the primary contact person for the customer and the dealerships service department. I set up appointments via phone and computer. I'm very good at customer service, I make it my personal goal to satisfy the customer from the initial meeting until the time the customer leaves. I follow up with a phone call to ensure that the customer is satisfied and hopefully will be a return customer.

Warehouse Manager

Nexiant, DFW Texas-2005-2008

I supervised staff through a very busy warehouse at DFW airport. We were a contractor for American Airlines, which we supplied all products for their terminals. We got all their material throughout recieving departments using a barcoding system, which was delivered by truck. We also shipped out parts to other airports throughout the world. I worked very closely with AA supervisors on a weekly basis for better customer service.

Warehouse Manager

Meletio Lighting, Dallas, Texas-2000-2005

I supervised 2 warehouses with 20 people and dispatched 3 delivery trucks for local deliveries. Projected monthly budget and maintained payroll for warehouse staff. Expert in negotiating with UPS and LTL carriers for added savings. I was responsible for handling one of the largest restaurant builders, Brinker International and shipped worldwide. Handed out daily pulling orders, daily cycle counts and returns for customers.

Warehouse Manager

Tisco, Farmers Branch, Texas-1985-2000

Managed 100,000 square foot warehouse plus 35 employees. Responsible for training and cleanliness of warehouse and hiring of personel and routing delivery vans. Routing of up to 500 packages per day and creating an incentive program to promote shipping goals and error free shipping. Helped implement a new warehouse management system and re-organized the warehouse for peak performances.

EDUCATION

Associates, Business 1982

Southern Mississippi, Hattiesburg Mississippi, GPA:3.6

H.S. Diploma, Business 1980

Ocean Springs High School, Ocean Springs Mississippi, GPA:3.7

Contact this candidate