Customer Service Insurance

Paula Stockwell Speight

**** ****** ****** **, ******* N.C., 27370 336-***-**** ***********@***.***

Objective To be able to use my skills I have inquired and to do the best job I can do

Experience Preadmissions Financial Counselor

06/07/10 thru 09/29/11 Randolph Hospital, Asheboro N.C.

Met with patients collected information such as income, bank statements and property taxes to determine if patients qualified for assistance on a sliding scale

Responsible for deferring patients if settlement could not be made

Maintained a payment program, mailed letters, statements and assistance letters and posted payments.

Admitting Register

06/01/09 thru 05/25/10 High point Regional Hospital, High Point, N.C.

Met with patients registered them for inpatient and outpatient procedures

Verified insurance benefits for walk in patients

Collected money for copays and procedures

Hospital Representative

03/03/03 thru 03/31/09 Mosaic Finance Solutions, High Point N.C.

Responsible for 28 hospital accounts in Greenville, South Carolina

Mailed all contract for payment arrangements to all facilities

Posted all payments to the proper hospital accounts

Front Desk Receptionist

01/01/00 thru 03/03/03 Dr. David Carpenter, Greensboro N.C.

Greeted patients scheduled appointments, collected insurance information

Called patients to remind them of appointments

Responsible for all collection including court procedures

Education Asheboro High, Asheboro, N.C.

1976-1979

Diploma

Interests I really enjoy working for the public. I have experience in all customer service fields. My reward is helping an individual with all means accessible to me.

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