agent

Lawrence Waddle

**** ******** **** *******, ** **066

Tel: 281-***-****

*************@*****.***

PROFILE

Maintain accurate employee records and have this confidential information obtainable for HRMgrs/Rep..

EXPERIENCE

Property Solutions, Collection Clerk, Houston, TX 08/2011-06/2012

• Review, analyze and collect past due contracts, and determine the most effective method of maximizing financial recovery, while at the same time adhering to policy, procedure and compliance standards.

• High volume of outgoing telephone calls while at the same time receiving incoming telephone calls, in order to effectively cover the assigned workload on a daily basis.

• Achieve delinquency goals as prescribed by management.

• Answer phones and handle or route calls as appropriate

• Establish and monitor workout arrangements.

MBU Recovery, Collection Clerk, Houston, TX 04/2010-08/2011

• Researches dispute delinquent account balance

• Correct any errors, including misapplied payments and overpayments

• Ensure the best possible customer satisfaction is provided to all external and internal customers, while representing the company in a positive and professional manner.

• Resolve complicated billing items, cash postings and any other past due collection charges or fees.

Fire Stone Note Clerk, Houston, TX 11/2008-03/2010

• Add new material to file records, and create new records as necessary.

• Modify and improve filing systems, or implement new filing systems.

• Maintain electronic records and logs.

• Maintain inventory of supplies for work group.

• • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

EDUCATION

Texas State University, Houston TX

SKILLS

Microsoft Office software Knowledge, Skills & Abilities Knowledge, Skills & Abilities MS Office package accurate with strong attention to detail initiative, be able to multi-task and be a team player

great organizational and problem solving skills, Strong sense of urgency and customer focus

Ability to interact with all levels of the organization

Possess high integrity and ability to maintain strict confidentiality

Strong verbal and written communication skills

Ability to be a collaborative team player in a fast paced/changing environment

Ability to convey a positive and professional image

Contact this candidate