Engineer Insurance

GINGER CHOW

214-***-**** • *********@*****.***

SOFTWARE/DEVELOPMENT ENGINEER

Dedicated engineer with 20+ years of experience in design, develop and support software systems using strong software, database, project management, end user support expertise . Achieved on-time project delivery while ensuring success in fast paced environments. Talented analyst achieving substantial cost savings, productivity improvements, and process streamlining through well-executed initiatives. Fast learner and efficient problem solver with strong multitasking ability and an adept in adaptability.

TECHNICAL SUMMARY

Programming Languages: COBOL, CICS, JCL, SQL, PL/SQL

Operating Systems: MVS, UNIX, Windows

Databases: Oracle, DB2, Teradata

Database Tools: Toad for Oracle, Teradata SQL Assistant

Mainframe Tools: InSync, File-Aid, SyncSort, Dumpmaster, MVS Utilities, CA-Endeavor

Testing Tools: HP Quality Center

PC Tools: Microsoft Office suite of products

CURRENT PROFESSIONAL EXPERIENCE

JCPenney • 1993-2012

SOFTWARE ENGINEER II

Provided proactive technical support, team leadership and software development/maintenance on multiple high value projects in product database (using COBOL/DB2), JDA forecasting tool (using PL/SQL, ORACLE) and replenishment systems (using COBOL/DB2/VSAM).

Led the integration and conversion efforts on converting JDA forecasting tool into Teradata DCM forecasting tool.

Highly knowledgeable and experienced in methodologies of project life cycle.

Collaborated with multiple departments to define strategy, create business/functional requirements, technical design and test approach.

Improved UI interface and batch functionality on multiple high priority projects.

Team up with QA team to develop and execute test plans.

Partnered with onsite and offshore contractors to complete projects on time, within budget and scope.

Slashed costs and streamlined store and internet business under a unified single system setup.

ADDITIONAL PROFESSIONAL EXPERIENCE

(Prior to 1993. Details furnished upon request)

PROJECT LEAD, Union Bankers Insurance Company

Led an effort to improve the Life and Health Insurance claim system (using COBOL/CICS/VSAM) including minimizing data entry needs, increasing Claim Department productivity, general accuracy and reporting functions.

Increased productivity by 50%+ through automating a calculation based on various state rules that end users needed to perform.

Implemented a new CICS debugging tool that identified errors, who typed them and what was put in.

GINGER CHOW

214-***-**** • *********@*****.***

PROGRAMMER ANALYST, FastTrack Software Company

Developed Property and Auto Insurance packages and continuously upgraded the system for newer releases (using COBOL/CICS/VSAM).

PROGRAMMER ANALYST, Business Computer Information System

Created, maintained and upgraded Property and Auto Insurance systems which automated data processing for insurance companies (using COBOL).

EDUCATION

Master of Business in Computer Information System

University of North Texas, Denton, TX

BA Degree in Insurance

Tan Chung University, Taiwan

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