Project Manager Sales

STEVEN A. FREY

**** ******** ***. **********, ** 45206

***********@*****.*** 513-***-****

PROFESSIONAL SKILLS

Focused project management with the ability to adapt, prioritize, delegate, and meet deadlines.

Proven customer service and retention skills with articulate, honest, and persuasive communication.

Dedicated and goal-oriented sales representative with the ability to meet and exceed sales goals.

CAREER EXPERIENCE

CINCINNATI BELL – Cincinnati, OH

Multimillion-dollar company selling telecommunications services.

Account Manager, Fioptics Sales Division 6/2011 to Present

Account Manager, Residential Online Sales 3/2011 to 6/2011

Customer Service Representative, Residential Division 6/2010 to 3/2011

Advanced through a series of promotions on the basis of a consistently high close rate coupled with continually meeting sales goals and performance metrics. Managed sales of telecommunication products through multiple channels such as outbound telesales, inbound calls, and social media.

Selected Accomplishments:

Recognized twice for the Presidential Award for achieving 150% of monthly sales goals; Aug. and Nov. 2011.

Consistently held, met, and exceeded customer satisfaction and quality evaluation metrics.

Achieved high levels of customer retention through problem solving and decision making skills.

INDEPENDENT CONTRACTOR – Cincinnati, OH

Project Manager, 10/2009 to 3/2010 (7 months)

Operated as building manager for a private investor. Oversaw customer and vendor relations through several renovation and design projects for new tenants.

SENTURE SECURITY SOLUTIONS – London, KY

Contracted by Lockheed Martin

Trusted Agent, 2/2009 to 8/2009 (6 months)

Administered TWIC (Transportation Worker’s Identification Card) Certification process by meeting with 25+ applicants daily, verifying government documents and processing applicants under government compliance.

Selected Accomplishments:

Trained new facility workers as per contract agreement for project changing ownership.

QUEST MARKETING SOLUTIONS – Mason, OH

Marketing and Branding Firm

Project Manager, 5/2006 to 2/2009 (2 years, 10 months)

Managed client projects by sourcing designers and production vendors as well as delegating tasks and directing production timelines. Worked with consultants to execute client marketing campaigns and collaborated with brand managers to meet brand strategies in the creative process. In addition, provided internal sales, client support, event and trade-show campaign coordinating, and database management.

Selected Accomplishments:

Assisted in developing internal brand from conception by collaborating with ownership, and board of investors.

UNITED MORTGAGE GROUP – Middleburg Heights, OH

Mortgage Broker

Assistant Loan Officer, 2/2003 to 9/2005 (2 years, 8 months)

Developed sales portfolios from leads by analyzing customer data. Proposed various loan solutions to meet customer needs and scheduled sales appointments.

Selected Accomplishments:

Promoted from outbound sales to lead-development and appointment setting.

EDUCATION

Bachelor of Science, Communications (2006)

UNIVERSITY OF AKRON – Akron, Ohio

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