Manager Service
Resume:
Indianapolis, IN. *****
Daniel J. Horn
Objective
Dedicated, highly organized, results-oriented operations professional seeking a challenging career with a progressive organization committed to increasing service and profitability through the utilization of my knowledge and experience.
Experience
May 2010 - Present Southern Wine and Spirits Indianapolis, IN.
Distribution Manager
implemented the start up for operations of Southern Wine and Spirits in Indiana.
Manage the daily distribution of spirits and wine for SWS in Indiana through 3 satellite terminals and main distribution facility in Greenwood, IN.
Worked with associates through the Unionization of company.
Wrote and implemented all work rules and policies for delivery in Indiana.
Setup all routes, territories, and satellite facilities to manage the needs of every liquor license in the state.
2004–2009 DHL Indianapolis, IN
Operations Manager
Maintain an environment compliant with OSHA, DOT, TSA, and FAA regulations.
Manage an enthusiastic operation that maintains the second highest OB in the nation, with a TPR of 98.1 average for 2008.
Exposed, trained and developed supervisors to understand and utilize company policies and procedures, which places them in profitable and promotable situation.
Efficiently manage an Independent Contractor in meeting corporate service levels and Quality of Service Standards.
Contractual knowledge of the National Master and local 135 Rules and Regulations.
Member Indiana Motor Carriers and Teamsters labor board. Elected to this position by local motor carrier labor management and Teamsters local 135 due to integrity and knowledge of contracts.
2001–2004 Airborne Express Indianapolis, IN
District Field Services Manager
Manage a Productive District with multiple terminal responsibilities consisting of Bloomington and Indianapolis, Indiana.
Resolve Bargaining Unit Disputes related to safety and labor covered by the National Master Freight Agreement.
Improved the Quality of Service offered to our customers through the efforts of 8 C/S agents, 115 Bargaining Unit Drivers, an Independent Contractor, with only 5 supervisors.
Increased service, security and level of quality achieving a ranking in the top 10 stations for 3 consecutive quarters. 120% obtainment for OB and 102% obtainment IB with only a 3% gain above budgeted Hours. Average OB 25,000per day. Average IB 8,600 daily.
Eliminated forced OT and OT reduction from 29% to 23.5% through proactive management.
Passed all audits for my tenure as DFSM for the Indianapolis facility.
1999–2001 Airborne Express Bloomington, IN
Station Services Manager
Took opportunities to involve myself with upper management to gain knowledge of corporate structure, company policy and procedures to better position myself for greater opportunities.
Illustrated my knowledge of the company, goal orientation, enthusiasm and professionalism, which lead to my promotion to management.
Improved the level of service and quality offered to our Customers at a reduced cost to the organization.
Other employment
I have an additional 7 years distribution experience with UPS, and extensive warehouse experience a facilities manager for Genco running a Wal-Mart return center out of Indianapolis, and Kmart facility in Atlanta Georgia. I can provide dates of employment upon request as these have been removed from my resume.
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