Customer Service Sales

Summary of Qualifications

Writer with an educational and technical background coupled with hands-on office experience to help promote your brand. Excellent at compiling data and streamlining the information into digestible information for the consumer to easily understand. Some project samples include : Editing of a 72 page ‘Leader's in Training Manual’, SEO based blogs, and strong written communication skills via social media websites.

Relevant Skills

Experience with Chicago Manual, MLA, and AP Style

Strong writing, production and technical skills

Experience using Microsoft Office, Powerpoint and Excel

Skilled in InDesign, Photoshop, and Dreamweaver

Strong analytical skills and the ability to operate in a fast paced environment with evolving project

requirements and priorities

Ability to juggle multiple concurrent projects of various sizes and importance

Attained personal knowledge of social media websites such as: Facebook, Twitter, Blogger, and LinkedIn

Professional Experience

Zookbinders, Inc. (Contract Assignment) 03/2012-Present

Deerfield, IL

Front Desk Receptionist

Customer service, sales and billing statements

Switchboard telephone operations

Scheduling meetings and product delivery schedules

Greeting customers

Maintaining filing system

OpticsPlanet, Inc. (Contract Assignment) 10/2011-02/2012

Buffalo Grove, IL

Customer Service/Sales Specialist

Customer Service and Sales

Handled high volume phone calls

Cross-sold high end orders

Worked under strict time constraints

Learned complete product inventory in a month's time

Dealt with and resolved customer issues

State Farm Insurance 10/2010-09/2011

Wheeling, IL

Licensed Property & Casualty Producer

Interacted with underwriters and the claims department

Updated and finalized policies/contracts

Sales solicitation

Data entry in complex insurance software programs: NECHO, ABS

Skilled in policy negotiation

Obtained Property & Casualty Insurance certificate

Armia Systems, Inc.- iScripts.com 04/2010-08/2010

Schaumburg, IL

Editorial Consultant

Edited SEO based blogs

Published email newsletter

Voiceover for instructional videos

Wrote “how to” web-based articles

Proofread final web content

Worked in Dreamweaver to update web articles

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