Engineer Project

Bennie McFarland

**** ******* ***, *******, ** **616

******.**********@*****.***

919-***-**** 919-***-**** cell

Expertise in Network Engineering, Administration, Trouble shooting and Support

Extensive experience in installing, maintaining and supporting computer communication networks within or between multiple organizations. I have experience in conducting assessments, validating service level agreements, conducting extensive network analysis and results reporting.

Highly effective and results-oriented professional with demonstrated strategic, organizational and planning capabilities in managing multiple tasks, programs / projects and division wide initiatives as it relates to networks and network engineering.

Effective communicator with oral, written, and interpersonal communication skills. Strong technical and systems engineering competencies; thought leader with highly successful collaborative cross- organizational and change management skills.

Core Competencies

Local Area Network Administration Business Design, Architecture and Capacity Planning Creating & Sustaining Partnerships

Network performance Monitoring & Improvement Coordinate Change Management & Routine maintenance Integrity & Personal Excellence

Effective Written & Oral Communication Evaluate & Leverage existing Tools and Processes Proven Problem Solver

–– Core Objective – Ensure Smooth operation of the communication networks for maximum performance & availability for your Users. ––

Domain Experience:

• Broadcasting

• Software Development

• eCommerce/Internet

• Telecommunications

Additional Information:

• Proven Track record for successful application of various project management methodologies.

• Proven leader, results-oriented, decisive, ability to work well with others.

• Strong business ethic.

• Superior analytic abilities

• Outstanding communication and relationship building style

• Strong organizational skills; extremely detail oriented; superior problem-solving skills.

• Strong customer service orientation.

• Broad-based knowledge of Business Continuity and Operational Risk Management.

• Ability to influence individuals at all levels outside of direct reporting relationships through influence, negotiation, and collaboration skills

• Roles:

• Network Analysis Specialist

• Network Engineer

• Service Support Analyst

• Project Engineer

• Systems Engineer/Analyst

Education/Certification:

• Bachelor of Arts in Communications - Achieved May 1986

University of North Carolina at Pembroke, Pembroke NC

• CCNA Certification, planned completion December 2011

Completed Training:

• Interconnecting Cisco Network Devices ICND1 - October 2009

• Interconnecting Cisco Network Devices ICND2 - December 2009

• Project Management – December 2008

Technology Skills/Applied Aptitude:

• Cisco

• Concord System Administration Unix Systems Administration

• Sun SPARCstation’s HP NetView

• Cisco Internetwork Troubleshooting

• Fore ATM HP OpenView

• Juniper routers

• Concord systems

• Project Management Fundamentals

• Project Management Applications

• Advanced Cisco Configuration

• Routing Protocols: OSPF, EIGRP, BGP, RIP v1

• TCP/IP Protocols

• AIX

• NFS, the UNIX remote file sharing protocol

• Knowledge of SAN/RAS storage

• Bugzilla

• Sharepoint

• EHealth

PROFESSIONAL EXPERIENCE – WORK HISTORY

Feb 2009 – Jul 2009 Service Consultant, Computer Associates Cary, North Carolina

• Conduct QA assessments, validate Service Level Agreement (SLA) adherence, and schedule activities for customer services support team while providing support for dedicated CA accounts.

• Diagnose problems and develop solutions using appropriate tools, data, and analysis techniques.

• Perform QA testing methodologies on upcoming releases.

• Train peers on new technology.

• Manage server records reconfiguration.

• Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which help to cultivate that expertise.

• Research and investigate client and product issues through analysis of tickets and other information systems.

• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.

• Handle the most complex project questions on functionality and product usage, eliminating the need for Software Engineer involvement.

• Determine complex resolutions using existing product technology and/or identify unique methods for accomplishing tasks using multiple technologies.

• Learn and master multiple Hosting and Managed Services’ offers across various environments to assist Services Operations Specialists.

• Identify where problems occur within Hosting and Managed Services, and recommend resolution and areas of defect to Software Engineers or management.

• Provide input into Development organization or Software Engineers on updates that are needed to ensure product or solution quality.

• Follow up with customers to verify issues are resolved.

• Coordinate ownership of technical support issue escalation.

• Escalate customer issues to Platform Administrators/Operations Management.

• Perform problem recreations, verifications and resolutions.

• Perform QA testing on upcoming releases to learn new features and functionality.

• Select appropriate tools, data, and analysis techniques to diagnose problems and develop solutions.

• Assist Operations Management in QA assessments of team's issues, check SLA adherence, schedule activities of team members, and perform other activities as assigned.

• Maintain strong written and verbal communications skills.

Sep 1997 –Oct 2008 Network Analyst, Verizon Business Cary, North Carolina

• Provide network performance analysis reporting and follow-up recommendations relating to key areas of network performance improvement, focusing on ensuring the network meets both business and technical objectives and is engineered to exceed quality and reliability standards.

• Use network management, monitoring and trouble isolation, and any other appropriate tools at your disposal to diagnose problems and develop solutions.

• Maintain knowledge of testing methodologies and training on systems currently in place.

• Communication changes to project scope, project plans. Timelines, status and issues to complex projects within the network.

• Post monthly analysis of the Customer network for performance, utilization, and error conditions, mis-configurations, resulting in a Performance Report for presentation to the Customer.

• Develop, monitor and communicate all changes to project scope and project plans.

• Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.

• Resolve Top Enterprise and SupportEdge Premium customer problems via the telephone, the web.

• Notify Customer and Verizon Business resources of performance anomalies.

• Assist the Customer and Customer’s Verizon Business Account Team in isolating and resolving network performance issues, as required.

• Assist Verizon Business Operations on issues that arise on a per incident basis.

• Coordinate change management and routine maintenance activities.

• Assist the Verizon Business Design Engineers with architecture and capacity planning.

• Identify, coordinate and document preventive, proactive and corrective maintenance requirements.

Systems Engineer, MCI (Verizon Business) Cary, North Carolina

• Configure and maintain HP’s NetView monitoring tool.

• Develop test cases for the User Acceptance test prior to production implementation.

• Implement the SMARTS WAN error reporting platform.

• Develop project plans, migration plans, upgrade plans, remediation plans, code re-write specs, and QA testing plans as it relates to Year 2000 non-compliancy.

• Perform administration of user logins and passwords for all Sun workstations.

• Maintain project plans giving status for all changes to timelines and all other issues.

• Analyze all appropriate tools and data to diagnose problems and develop solutions.

• Maintain knowledge of all training and testing methodologies on all applicable systems.

Project Management Engineer, MCI (Verizon Business) Cary, North Carolina

• Implement IP addressing and management circuits to connect customers into the MCI network. Some DNS administration involved.

• Implement Cisco routers across customer networks insuring both snmp and tacacs were implemented correctly.

• Manage project plans, giving status to all changes in timelines and all other issue that affect the success of complex projects.

• Manage all customer requirements while communicating any change to project scope.

• Manage all records associated with project using appropriate imaging technology.

• Implement security across customer routers ensuring the MCI network was firewalled.

• Coordinate change management and routine maintenance actions.

• Identify and select appropriate tools and analysis techniques in diagnosing problems and developing solutions.

• Identify, coordinate and document preventive, proactive and corrective maintenance requirements.

May 1996 – Sept 1997 Network Engineer, AT&T Solutions, RTP North Carolina

• Responsible for daily operations of frame relay / atm connected network.

• Configure, troubleshooting and implement routers on customer networks.

• Implement both snmp and security on customer networks.

• Provide surveillance monitoring, fault management and event notification of the network infrastructure.

• Coordinate change management and routine maintenance actions

Apr 1995 – May 1996 Network Engineer, MCI, Cary, North Carolina

• Responsible for daily operations of frame relay / atm connected network.

• Responsible for router configuration and troubleshooting and implementation of customer network.

• Implement both snmp and security on customer network.

• Provide surveillance, fault management and event notification of the network infrastructure.

• Coordinate change management and routine maintenance actions

Nov 1989 –Apr 1995 Video/Data Technician, Microelectronics Center of North Carolina (MCNC), RTP, North Carolina

• Video conferencing, data network configuration, Cisco router troubleshooting and configuration, CSU/DSU configuration and troubleshooting. Network implementation. Circuit wiring of demarc and DXC100.

• All system support based on UNIX environment. Email also UNIX terminal based.

May 1986 – Nov 1989 Master Control and Editing operator for various TV stations in the Raleigh and Fayetteville, NC area.

REFERENCES ARE AVAILABLE UPON REQUEST

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