QA Analyst

R. Sean Cote

** ***** **., *****, ** *****

Cell: 603-***-****: **************@*****.***

Career Overview

Motivated team leader with 5+ years testing and software experience.

Technical Skills

XML, HTML, NET testing, Silk Radar, Quality Center, Test Director, Issue Trak, Share Point, Microsoft Office Suite

Accomplishments

Quality Assurance

• Streamlined QA process to increase efficiency

• Collaborated with clients to establish joint testing efforts and reduce overall SDLC.

• Worked as environmental manager to maintain databases.

• Worked with offshore resources to provide assignments, monitor status and efforts.

• SME in system architecture allowing more thorough understanding of test efforts required.

Work Experience

QA Lead

November 2008 to September 2011

AQS, Inc. – Nashua, NH

• Gathered and reviewed business requirements.

• Created test strategies.

• Created traceability matrices.

• Wrote basic SQL scripts.

• Conducted primarily local testing with varying degrees of web based testing.

• Provided direction to QA team on multiple implementation and maintenance projects.

• Provided QA estimates for proposals and project planning.

• Mentored QA members and conducted peer reviews.

• Conducted weekly QA status meetings.

• Created and executed manual and automated test cases.

• Advised project manager of any potential project plan impacts.

• Reviewed team members time entries to ensure adherence to established process.

• Reviewed and managed internal defects to facilitate problem resolution between business and quality analysts.

• Direct correspondence with customers requiring travel of up to 50%.

• Worked with offshore liaisons to ensure resource availability and organize work assignments.

• Identified process improvements.

QA Tester

October 2005 to November 2008

ISO-ITS – Nashua, NH

• Created test matrices and associated documentation.

• Conducted Unit, Functional, Regression, User Acceptance Testing utilizing both white box and black box testing.

• Created and executed manual and automated test cases.

• Successfully tested and delivered several projects on time with high quality.

• Provided QA estimates for proposals and project planning.

• Advised QA Lead of any potential project plan impacts.

• Reviewed and managed internal defects to facilitate problem resolution between business and quality analysts.

• Identified process improvements.

Account Executive

January 2005 to October 2005

The Sadler Insurance Agency, Inc. – Nashua, NH

• Provided Inside/Outside sales support to Personal Lines Department.

• Met quota of 20 policies written per month.

• Wrote quality business to ensure retention of 97%

Personal Lines CSR

July 2002 to January 2005

Clark Associates Insurance – Portland, ME

• Serviced existing clients by providing annual reviews of premium and coverage.

• Used QuoteWorks to provide personal insurance quotes to new and existing customers.

• Worked with management to provide viable solutions to customer concerns.

Branch Manager

January 2001 to October 2001

Varney Insurance Agency – Bingham, ME

• Instituted and maintained a pro-active customer service philosophy.

• Viewed various reports to make decisions on how to increase business and reduce loss ratios.

• Reviewed personal and commercial lines new business applications and endorsements for completion before submission.

Personal Lines Associate Underwriter

September 1999 to January 2001

Acadia Insurance Company - Westbrook, ME

Training Coordinator/CNC Operator

July 1994 to August 1999

Hadco Corporation - Derry, NH

Single Channel Radio Operator

October 1989 to October 1992

U.S. Army - Varied, U.S./Overseas

• Operated, maintained and repaired UHF, VHF and satellite communications equipment.

Education

1998 Hesser College

Manchester, NH

• Evening Major, Computer Science

Professional

2005 – 2011

• Completion of Quality Assurance SME online seminar.

2003 – 2004 AICPCU, IIA

• Associate in Personal Insurance

• Associate in Insurance Services

• Certificate in General Insurance

References

Jonathan Kaplan Claudine Bourgeois Rick Sawyer

AQS, Inc. Sword Insurance/Agency Port The UPS Store

Vice President, Product Development Project Manager Owner/former President Acadia Insurance

603-***-**** 603-***-**** 207-***-****

Contact this candidate