Manager Customer Service
Resume:
Melissa Long
**** ****** ******, *******, ** ****8 219-***-**** ************@*****.***
Objective: To obtain a position with an established company where I can use my education, training, work experience and creativity.
Experience: Human Resources Manager
March 2008 – September 2011 Silversmith Hotel & Suites, Chicago, IL
Assist with associate issues
Process payroll
Assist with the coordination of associate events (All Associate Meeting, Holiday Luncheon, etc.)
Recruit future associates for Open Positions
Server, Bartender, Manager
July 2007 - Present Pepe’s Restaurant, Merrillville, IN
Cash handling
Customer service
Inventory
Human Resources Manager
June 2006 - July 2007 Indianapolis Marriott Downtown, Indianapolis, IN
Recruit future associates for Open Positions
Conduct Orientation
Training for Leadership Development Services for recruiting
Track and maintain Worker’s Comp. cases
Assist with the coordination of associate events (Santa Breakfast, Associate Outing, etc.)
Maintain weekly trackers
Benefits Administrator
October 2003 - June 2006 White Lodging Services, Merrillville, IN
• Process and send out paperwork and correspondence for all leave of absences for approximately 90 properties
• Process and send out COBRA notices in a timely manner
• Data entry of benefit enrollment forms and insurance changes
• Record and prepare check requests for medical, dental, life and long term disability bills
Career Development Coordinator
June 2000 - October 2003 White Lodging Services, Merrillville, IN
Conduct phone interviews with potential management candidates
Assist with Job Fairs for opening hotels. Interview in Spanish and English during job fairs
Place newspaper ads and post jobs on the internet for vacant positions in the company
Data entry of resumes received
Log and document summer intern and international intern information
Education: Merrillville High School, Merrillville, IN
• Diploma received
Purdue University, West Lafayette, IN
• Bachelor of Arts received
Skills & Training: Bilingual (fluent in Spanish)
Proficient in use of HR Information Technology Software (Lawson, ADP)
Microsoft Outlook, Word, Excel, Power Point, Publisher
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