Human Resources Customer Service

REBECCA BURCH

**** ******** **** ** ***** Land, TX 77079 936-***-**** **********@*****.***

HUMAN RESOURCES DIRECTOR

Extensive background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

HRIS Technologies Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

METHODIST RETIREMENT COMMUNITIES The Woodlands, TX

Payroll and Benefits for 600+ employees on 4 campuses and directly supervise 2 of 4 campuses.

Corporate Associate Director of Human Resources, 2009 to current

Began as the Director of Human Resources for the campus located in Lufkin, TX and promoted to the Corporate Associate Director of Human Resources.

Recruited to help build the Lufkin, TX campus, guiding the startup and management of a full spectrum of HR operations, systems, and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR workplace issues directly for 2 campuses.

Key Results:

Lead the team in ensuring the successful launch of on-boarding for new employees. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, and incentives.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind campus employee-retention rate of 80% within an industry where high turnover is the norm.

Negotiated approximately 150 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Co-wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company’s first electronic performance review program, creating a flexible and well-received tool that was adopted company-wide.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Implemented the PI testing for candidates and for current employees.

PROFESSIONAL EXPERIENCE (CONTINUED)

LOWES Longview, TX

Leading stores with 200-350 employees per store.

HR Manager, 2005 to 2009

Responsible for anticipating talent needs and addressing them through proactive and effective recruiting, staffing and training. Motivate and retain existing talent by anticipating human resource issues in the store through consistent and effective application of Lowe's policies, management practices, and legal requirements. Responsible for handling all workers compensation claims and customer incident reports. Responsible for approximately 200 employees at any given time. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Promoted to HR Captain for 7 stores in Louisiana and Texas. Responsible for mini-audits and training HR Managers not only in the Area of Louisiana and Texas, but for the entire region.

Key Results:

Trained 30 HR Managers new to the Lowes family.

Taught classes on the standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Served on the committee that reworked the new-hire orientation program to include HR information and company resources.

EDUCATION & CERTIFICATIONS

ANGELINA COLLEGE Lufkin, TX

General Business – 1999

Certifications:

Anchor Claims Management Workers Compensation Training

Ceridian (Basic and Mid Level)

Ad Hock Reporting

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Worked in Tyler TX as Business Office Manager of 6 Real Estate Offices.

Affiliations:

Society for Human Resource Management (SHRM)

Vice President of the Piney Woods Association of SHRM

HR Peer Group with Leading Age

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